ServiceDesk 8 keeps trying to start and then fails
Please can somebody have a look at this please. We cannot use the software at the moment as the service keeps trying to start but after 10 attempts fails. In the event viewer it says there my be a configuration error please check the logs. Please can someone help Thanks Martin
Renaming the Site address to Service Desk Plus?
Dear All I hope someone can help me with this question, we currently have service desk v8 installed and would like to rename the current site's address from \\servername:8080 to someting more useful to end users such as \\servicedesk - could somebody advise the easiest way to carry out this task? cheers
Network scan
Hello, I tried network scan on Ubuntu in my lab, opened port for telnet and ssh in Ubuntu and both time failed. I tested telnet from cmd and it worked, but in SDP I get: Problem while discovering the workstation. Scanning with ssh protocol I get: Connection to RPC server in the workstation failed. SDP version is 8.0.0 Build 8004. Where could be the problem? Regards
OID Translation trap processor message
Hi all, I have a Trap Processor that receives SNMP v1 traps from a Cisco router when the OSPF Neighbors change its state. The Message field is: "OSPF Neighbor on router $SourceMO(sysName) changed. The neighbor $3 is $4 (down(1), attempt(2), init(3), twoWay(4), exchangeStart(5), exchange(6), loading(7), full(8))." The $4 is the OSPF-MIB (attached) 1.3.6.1.2.1.14.10.1.6, named ospfNbrState. The values are translated in MIB to: down(1), attempt(2), init(3), twoWay(4), exchangeStart(5), exchange(6),
Schedule usage, with some lack
Hello, I am using load balancing and when technician is mark unavailable and has set backup technician, request are not assigned to backup technician. Backup technician doesn’t even get any notification? Is there anything to set or SDP professional doesn’t support this? Why in schedule can only see request with SLA priority set? Regards Rok
Duplicate Domains
We are having issue with service desk 8 duplicating our domains. It picks up both the netbios name, we'll call it "Domain", and the full domain, we'll say "FullDomain.com". The "Domain" is how it's always been detected back when we started using version 7. When we join computers to that network, that's also the way we use it. If I rename "Domain" to "FullDomain1.com", service desk will accept it but complain that name must be in a pre-windows 2000 format. Then a NEW instance is created sooner or
File links instead od atachement
It would be good to have links to related offers, invoices and documents inserted into request form instead of atachement. That would save database space. Also, one could organize data files into folders outside the SCP, but still reach related files from within SCP. Think about images. If we have, say, 1000 request per year, and every request has related offer, invoice, 3-4 pictures, some pdfs.....and everything is atached into SCP?
Two enhancement requests about solutions
Hi ManageEngine, I'd like to propose two enhancement requests in case they haven't been mentioned already: #1.- Currently, Accounts can only be assigned to one single Topic. Is it because this field in the database is single-valued? Would be handy to be able to assign more than one Topic for a certain Account. #2.- Assign a Solution to a Topic without having to edit the Solution: Actually, to assign an already created Solution to a Topic you need to edit the Solution. This can be time consuming if
Hotfix 8005 Released !!
Dear Users, Hotfix over 8000 ( 8005 ) got released, please refer to the hotfix release announcement for more details .. https://forums.manageengine.com/#Topic/49000004675139 Regards, Srikrishnan ServiceDesk Plus.
Hotfix 8005 Released !!
Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8005 ) release. New features in 8005 (Released on: 15th December, 2010) SD-34823: Category, Sub-category and Item data can now be imported from a csv file. SD-34755: It is now possible to create new change from service request. Earlier this was possible only from incidents. Issues
Adobe Acrobat Reader 10
Is there a projected date for the release of the update from Adobe Acrobat Reader 9.4.1 to Adobe Reader X? Thank you.
Software install
Installing software exe is telling me requires elevation. I already said run as a domain admin
User - "Administrator"
Hi, we are using AD-Integration for all our SCP Users. There is one default user "Administrator" which is not an AD-User. We never use this user. Can I delete it completely, or do I need him for special system tasks? TX Martin
Can a widget open a widget?
Hello, I'm hoping somebody can provide some assistance I've previously had a discussion about creating widgets to view opmanager status outside of Opmanager, see link http://forums.manageengine.com/#topic/49000003900013 This is working fine, but there are 2 areas of concern before we release it to staff 1) The "widget" display only appears on the top level - is there any way so that as you drill down through the business view it stays within the widget - at the moment, the first click open
Clear all statistics in netflow analyzer
Hello! How can I clear all statistics in Netflow Analyzer without uninstalling him?
Warrenty Report
Hello - i am trying to run a report to show me the Warranty Expiry Date for resources. when I run a custom report against the resources this field is missing. Am i missing something? Would have thought you would allow users to select this field seeing as it is part of the key information of the asset. Running version 7.6.0 Build 7608 thanks Peter
I don't see troubleshooting
Hi, I have got a problem since i upgrade AppManager to 9.3. I donc't see the troubleshoot. When a server down the Availability is green or normaly it must to be red !!!!! I don't understand. Regards
Monthly sumamry of logons, logoffs daywise - with graph
Hi, I need to provide monthly details on daywise data for certain type of events e.g. logons and logoffs with a line graph to check any variations. Data should be like: Day Logons Logoffs Login attempts passwords locked Nov 1 3232 34343 345434 453 Nov 2 3444 11343 345134 453 Nov 3 53453 45353 34534 345 ..... ...... ...... ...... .....
Firewall analyzer service stop, not starting up again
I have just notice my firewall analyzer stopped working. I tried to restart the service, even after a reload of the server no luck. What can I look for to get it up again ?
Alerts issue
The issue is specifically for disk/cpu/memory usage on the server. eg. Whenever the disk space exceeds the threshold value of suppose 75%, I get an alert. I have set the successive alerts every 5 minutes thereafter. But these successive alerts shows the same value of disk usage as it is in the first alert, though it is increasing due to some scheduled backup or any other process on that server. Is it possible to get the current value in the successive alert? Attaching the alerts, the original one
Report on Deleted assets and workstations
I need to develop a report to show all the items that we delete from inventory as they are being disposed of. I can not find an option to do this and I cannot find the appropriate table to use for a Crystal Report. Please offer a suggestion.
New Notification Rule
We would like to see a Notification Rule under "requester Notifications" of "Acknowledge requester by e-mail when the assigned technician is changed." I know we can accomplish this via the "...request is updated." but that sends emails out no matter what the update is and our users complained that they were receiving too many emails.
FAILURE :Invalid Request ID error when merging cases
We are getting the following error when a case has been merged into another case. for example case 1 - 28249 case 2 - 28250 if case 2 gets merged into case 1, and when we click on the link that was generated for case 2 we get the error FAILURE :Invalid Request ID. . Should it not send you to the merged case?
Mail sending nok
Hello, I'm in SDP 8.0.0.2 and I've got a problem on outgoing mails. Ingoing does well. The problem started yesterday when I renewed the Exchange 2007 certificate. Please find the support file. Best regards.
Add new device from code
Hi, I'm evaluating OpManager and everything seems to be exactly what i need, however, I need to be able to automatically add a new device, and get the monitordata from this device (like the rest API in manageengine). Where can I find this?
unable to change multiple tickets group
When I select multiple tickets and select edit, I am not able to change their group assignment unless I first force the site to change. Is there a way around this, or do I have a setting not configured correctly?
Domain admin report
Maybe I am blind but I can't find a report that will list all the accounts and group that have administrative rights.
Move OpManager install to new server
We would like to move our install to a new server. It is currently on Win 2003 R2 32bit, we would like to move to Win 2008 R2 64bit. The server would also have a new name. (The current name does not meet our naming convention). Is there a procedure to follow to install clean on new server / migrate database, etc?
Reporting Assistance
Hi, I am trying to get more out of the reporting for SupportCenter Plus. Essentially I manage a team of people whom I rely on each day to log a certain amount of timespent. I have created a timespent report and sorted it by support rep and account, this gives me the total amount daily which is great. However I want to get more details on what has been done and the current status of the ticket. I would like to see a list of timespent, the account, the ticket number, and whether they are a contract
Scanning Assets on VMWare ESX machines
Hello, Our LAN is mostly comprised of VMWare ESX servers running various virtual machines. Can the SD plus properly scan the ESX servers and discover the servers and software?
Could you explain more details for Email command (the new feature in 7600)?
When I test this feature, I found sometimes it's no action even if I enabled this feature. And sometimes a part of field values be changed using the content in email. I have following question: 1. After SDP done parser, should it clear/delete the contents of email? By now I saw them as request's description. 2. If I define the DESCRIPTION="some contents" in email, does this part be parsed as request's description? 3. If I specified a not exist requester in SDP as "REQUESTER=...", does SDP generate
bulk delete computers
Hello, I only have the 30 day free version at this moment but whe are going to buy the full profesional version. Does the 30 days version support bulk delete computers ? I have made a csv with the name object in the first line and all computers under it. but AD manager Plus is not deleting the computers. The question is is this because of a test version.
Opening attached files in Opera
Hi, I have a problem opening different file types attached to the emails. Firefox and IE open them perfectly using the assigned software. And using Opera it converts any file name to FileDownload.jsp and doesn't recognize the extension. Even simple .txt files. Please note I have no such problems when opening such files from different resources. Only when I try to open the downloaded file from the attachment in SupportCentre Plus.
Business rule does not assign a request to the specific group
Hi all. I'm trying to create business rule that assigns a request to specific group and performs some other actions. E-mail notification if turned on. When a request is received, the rule is executed: I receive e-mail notification and see that all actions exept assigning request to the group are performed. However, I can assign this request to any group manually. What can be a problem? Thank you in advance.
linking service desks
Hello, Is it possible to link different service desks? We have a setup of head office (running local servicedesk plus) and 2 remote sites (both running locally servicedesk plus) With linking I mean if a request is created in the head office local servicedesk plus for a task/request that should occur on a remote site can that request be forwarded to the remote site servicedesk plus and updates are replicated between remote site and head office?
Error installing 7611
I am trying to upgrade from 7610 to 7611 to 8004. I ran the upgrade to 7611 and it ran correctly. Now when I try to migrate from 7611 to 8004 I'm getting an error message in the command prompt box and the upgrade fails. I'm getting an "unexpected end of ZLIB input stream" error and (Unknown Source) errors as it reads through the other files. The Installation Wizard just stops and says "Error Occured...". Any advice would be appreciated.
OS Deployer PXE Boot problem
Hi There When booting a Dell Vostro 230 into PXE boot, it boots into PXE fine and loads up and gives me the selections to boot into the agent but then it gets stuck on processing, please wait and just hangs there once I select to boot into the agent. Any ideas?
Lets you specify the OID for windows.
There are several SNMP devices, but the OP does not have automatic windows, it would be interesting if you could set that defines the OID value of the window so manual.
Convert SNMP response as string to integer
Hi I want to configure a custom monitor for one of my devices and then configure a threshold for it. The problem is that the response from the device for the OID is a straing value and not a numeric. Is there a way to configure a custom monitor and convert the string value to an integer value so that I can configure the threshold? I have tried to setup the monitor with Add Bulk Monitor and configure it as a numeric, but it does not work. If I do a test monitor, I can see the value, but the monitor
How do I move DC to another server
We are upgrading servers and would like to move data to new server for DC
Next Page