Hotfix 8003 Released
Dear Users, An hotfix over 8000 has been released. Please refer to the below announcement link to know about the details of the hotfix release. https://forums.manageengine.com/#Topic/49000004524037 Thanks & Regards, Srikrishnan ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Reset Opmanager password
How can I recover a lost or unknown password in OpManager? I have full access to the machine. MTIA Jason
check for missing eventlog on windows
Hi We are currently using MOM 2005, and need to replace it with something better :) - we use a feature called "check for missing" - which will give an alert if a given event has not occourd between a give timeframe - example 04:00:00 -> 05:00:00 each day Is OpManager able to do that? Thanks
ServiceDesk Plus giving browser login prompt
Running ServiceDesk Plus 8.0.0 8002, the latest. Been having a problem for a while where everyone is prompted with a login popup prompt when they go to the ServiceDesk login page. It's a basic browser prompt, looking for a username and password, and it will not accept anything thats entered. However if you click cancel on it, it goes away and loads the ServiceDesk login page where you can then log in successfully. Spoke with ManageEngine support about this, who had me add the ServiceDesk URL to
Adding to list of service Packs and Hotfixes in Asset/Software
Can you advise what process is used to add hotfixes and service packs etc to the SERVICE PACKS section within Software in Asset Management? Just scanning through and Windows XP SP3 isn't showing as a Service Pack, just showing as unidentified item after a software scan. V7605 and MS SQL backend. Thanks, Andy
SSL question
Can anyone tell me how to generate an SSL cert that is 2048 bit . Go Daddy only accepts them 2048 and above but the documentation with this application gives a command that generates only 1024 and that is not accepted. any help would be appreciated. thanks Rick
SDP 8.0 released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0 SDP 8.0 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds
Discrepency between Patch Management and Microsoft Update
I am having trouble understanding why Patch Management says that some of my machines need a patch, but that patch is not detected by Microsoft Update. For example, Patch Management is reporting that 7 of my servers need kb983582, however if I go to Microsoft update, it it not showing there. How come?
Identifying & scanning ThinClients as workstations
Hi there We recently moved from normal Windows workstations to Linux based ThinClients that connect to Citrix servers. Now - as already mentioned in this very old post: https://forums.manageengine.com/?ftid=49000002663641 - we have the problem that those workstations get only identified with their current IP, but cannot be scanned more detailled (it throws a connection error). I also cannot add all details to such a workstations, because SD+ will add the same workstation again as soon as it is deteced
Question about usr access to views / graphs
Hi all! I did not find anything on this, and I know it's a shot in the dark, but i would like to know if it would be possible to grant access to views and sites and the rest just by IP ? the reason why is because our NOC is being equipped with TV sets that have Ethernet connection, so that would eliminate the need of a PC connected for authentication purposes. I still need to double-check the capabilities of the named TV boxes, but is such a thing remotely possible? TIA raymond
Adding ARUBA ap's via snmp
Can someone please give me a walk through how to add aruba AP's to monitor using OPmanager?
Data Missing from Report
Hi , We are having Application Manager 9 built 9300. When I tries to fetch historical data of particular perimeter , I am not able to see data from 8-Nov-10 22:00 till 9-Nov-10 8:00. Pls note application manager was up and running at this time . Pls refer to attached pdf report
Assigning Assets to a workstation does not work properly within a particular Asset
We discovered that in SDP 7.6 (Build 7611) there is still an issue that has been there since 7.0: When you are in the Edit-view of an asset and make an assignment (In use...) to a Workstation, the "Associated to" Name & Department are not properly saved! The workaround is, to make the assignment of an assets to a workstation (In use...) in the Asset overview list. But this takes more time to get to for every asset. See the screenshots below for clarification of what problem I refer to: Step:
How can I consolidate two Business Units to One?
Hi. We're using SCP with 3 Business Units. We devide two customers as two business units. (another 1 Business unit were still devided.) In these days, unexpectedly two customers made M&A. so, I must consolidate these two Business Unit to One BU. How can I do this? I know the only way, I learned, clean up whole customer(contact) information. and make new Customers List, and contacts. Sorry But, I want ask your openion. Please, Please, Show me the way.... Thanks.
Resolved status with automatic e-mail
Dear Reader, I would like to have your attention for the following problem we encounter: We use the status resolved with the automatic e-mail that will be send. When we put a request on 'Resolved' an automatic e-mail is send to the customer. However our current version (7607) doesn't take into account that the customer can just reply to the automatic e-mail with something like "Alright I will test this resolution". Because when this happens the status will be open again. The problem is that we cannot
Problems using hosted exchange server with email configuration
Hi, I am trying to configure the email settings with hosted exchange 2007. The SMTP seems OK but, I am not able to successfully connect using IMAP or POP. I have tried connecting to gmail and that is OK, so the problem is hosted exchange it would seem. The message I receive is "FAILURE : Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox." I have searched the forum but have been unable to find a suitable remedy.
HOST-RESOURCES Monitors for custom Template
Hi, I have created a new device template. Now want to add those generic SNMP monitors from HOST-RESOURCES MIB, but its not showing in this custom template. How do it proceed with this? FYI, the vendor is new name: McAfee -- Regards, Anandharaj System Engineer (Unix / Linux)
can not discover devices
When trying to discover devices, i choose a range of 10.16.100.1 - 10.16.100.254 mask: 255.255.255.0 I get back "please enter valid number. Anyone has any ideas on the issue. Thanks .Cesar
"Last Week Report" has greater data totals than the "Last Month Report"
Good Day My company requires a tool to analyze our bandwidth usage. I have tried out ManageEngine NetFlow Analyser and it seems to have most of the reporting capability we need. I have one problem that I need some advice on. I've been evaluating the software for about a week, and this morning I printed a "Last Week Report" on the destination list. Then I selected a "Last Month Report", and for some odd reason, the "Last month" report's data totals are LESS than that of the "Last Week" report. Regardless
Error in scan Pc Core i3 in the report is a Pentium II !!!
dear. I working with 8002 when I do the scan network a computer having processor i3 in the show report a pemtium II why this happens?
Disappearing Asset information
We are currently using ServiceDesk Plus 7.605. When we dispose of computer assets, we mark them as disposed, and move them to a Non-IT asset category (example: HP Desktop - Discarded). We do this so that ServiceDesk does not try to scan those assets, and for better organization. When we move the records, we use the "MODIFY TYPE" feature. When I ran a report of the discarded assets, I found that the machine information (serial numbers, hardware info, etc...) was missing. The only thing that remained
Force backup _after_ an upgrade?
It would save some grief if the updater forced a backup of the data after the upgrade as well as before it. Once you've upgraded, any old backups are useless without reinstalling, and it would be good to have at least one working backup immediately.
User Reply to Request Does Not Include User's Reply
Good Afternoon, When a user replies to a request, I want to be able to see the user's reply in the email without having to go to the web interface. Currently, all I see is the original ticket description. This is very unhelpful. This is the template currently used when "when there is a new reply from the requester": Request Title : $Title Created by : $RequesterName Description : $Description Click for details : $RequestLinkPlease let me know how I can accomplish this. Thanks. ~James Murphy ServiceDesk
Odering of lists is not case insensitive.
Gday, in a lot of drop down lists etc the list of items is not logical. eg if there are items, Alpha alpha and Beta. Then the list displays: Alpha Beta alpha When it should be: Alpha alpha Beta The reason this becomes an issue is because we have a few companies whose names are specifically in lower case, so they get put to the bottom of the Account list, for example. Rgds Ben.
SDGuest
All the requesters that i imported from active directory have SDGuest as their roles..i would like to edit this file and change it..so that the users can only view an incident..i dont wan them to add or edit it in any way..please let me know how i can do this
SD Version 8, notification rules issue, reply from the requester.
Hi, we updated from version 7 to verion 8 latest build and since that change we are experiencing an issue with one of the notification rules: "Alert(or Notify) technician by e-mail when there is a new reply from the requester." The email is sent out to the technician correctly, so that acutally works, its just that the content is not correct. The actual reply message is not displayed in that automated email. The only thing which we can see is the original message (request/incident) but not the reply
Break down users traffic by hour
Is there any way to see a users traffic hour by hour without having to go in and selecting the Time Range from the top left and doing them one at a time?
Control Recent Items
Dear Reader, I have a questions but think I already know the answer. Is there some setting that lets me control the recent items? I'm getting feedback from my colleague's that the list was longer before the upgrade from 7011 to 7607. If there isn't any setting that let's me control the recent items I would like to propose the idea to create a setting in the next version that let's me choose how many recent items I would like to see. Personally I think there should be a limit around 20 items. I know
hide or disable SLAs for customers
Hi there, is it possible to hide the SLA violated flags from the customer portal? We want the support reps to see the SLA information, but not the Contacts.
backupdata.bat not working....
Looking to migrate from mssql to mysql and move to a new server, my SD+ installation generates this at the end of running backupdata.bat on my server. SDP 7.5.0 build 7509 File added to zip ..\inlineimages\WorkOrder\5609\0.jpg File added to zip ..\inlineimages\WorkOrder\5759 File added to zip ..\inlineimages\WorkOrder\5759\0.gif File added to zip ..\inlineimages\WorkOrder\5814 File added to zip ..\inlineimages\WorkOrder\5814\0.gif File added to zip ..\inlineimages\WorkOrder\6315 File added to zip
assign admin roles
Hello, Is it possible to have multiple administrative roles with different permissions per role? Currently i think you can only have one admin account, and multiple support reps with different roles, but the support reps cannot do any admin whatsover. This is very bad for us because i have people who work in the accounting department and in management department who need to have some admin permissions (but not all). Currently i have to give them full admin access which is very dangerous (deleting
Number of alerts sent
Dear support , I using opmanager for monitor server , i want config every minute will alert ( email , sms ... ) until device / server become ok ( server down , network down , Threshold ... ) , how to config it ! Thanks alot !
Hi Sir,
I have a important question,can i change Ticket ID Number to start from 10001, if i can i wan to to migrate my old system on my office to Manage Engine SD,but the ticket ID must begin at 10001..Please need your answes. Many thanks
I am unable to use Teltonika USB GSM modem to send SMS notification. Please help me out
I am unable to use Teltonika USB GSM modem to send SMS notification. Please help me out
Work stations Inventoried
Have a question. On the asset summary it shows total workstations 73, total assets scanned 73 however it shows total workstations inventoried 72. I found the system, what should i do with this machine? Scan again or is it something i can edit on this pc information.
Assets
after scanning the network addresses of all ip in range added as workstations
Java CPU 100%
Dear all, we have a problem with SD7 Plus, the Java services use 100% CPU. I found a previous topic, regarding to add the following line in the wrapper.conf wrapper.java.additional.15=-Duser.language=en wrapper.java.additional.16=-Duser.country=US But nothing change, any idea ????? Thanks Lorenzo
Working with manual netflow files
Hi, I need to manually load the files in the Netflow Analyzer than sending the traffic from the routers. I am wondering what should be the right directory to put the files into. I think I can use the files collected from flow-tools collector? Regards, Osama
OPManager 7 Database Problem
After hard rebooting the Windows 2003 SP2 server, we received an error on OPManager 7. The error states "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server." We ran repairDB.bat and restarted the server serveral times but the problem persists. Please help us. Here's the results of the repairDB.bat myisamchk: MyISAM file ..mysqldataOpManagerDB efailover.MYI myisamchk: warning: 1 clients is using or hasn't closed the table properly
ServiceDesk PLus v7.6 - Request Numbering issue
We are currently in the evaluation and testing stage of implementing ServiceDesk Plus. I have noted that whenever a customer replies to an email sent from a request, that a new Request ID is allocated to the original request, and consumed. This means that at the top level view of all Service Requests, the numbers do not follow a sequential order. That is, we see a list of requests with numbers like - 1, 2, 3, 5, 8, 12, 13, etc We would prefer that replies to request emails are not allocated
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