Hi,

 

I am trying to get more out of the reporting for SupportCenter Plus.  Essentially I manage a team of people whom I rely on each day to log a certain amount of timespent.  I have created a timespent report and sorted it by support rep and account, this gives me the total amount daily which is great.  However I want to get more details on what has been done and the current status of the ticket.

 

I would like to see a list of timespent, the account, the ticket number, and whether they are a contract customer or a pay as you go customer.  I would also like to see the status of the ticket so that I know which are ready to bill, on contract so not billable, or ones which have already been invoiced.

 

Is this level of granular reporting available?