when will autodiscovery come back
I have been using opmanager since version 6 and the one thing that worked well, but has been removed from the functionality it the autodiscovery of the clients. I wonder when this feature will come back
Errors in the "list view" page
Dear all, I have a problem in my OpManager Professional (Build 8721) which refers to my Servers Map. If I open the server map in the "Map" view, i can see all of my configured servers correctly listed and, by clicking on them, i can correctly get all of the details. The problem is that, if i switch to the List View, i see the same servers listed many times up to the number of servers configured. all the others are simply missing in the List View. I've already tried to run a RepairDB with no success...
longtodate errors with query editor.
G'day, You have an issue with the Query Editor. First I created a basic report with most of the items I wanted, and then needed to tweak the report. eg, show query -->open with query editor. The resulting query produces various entries like: ((longtodate(rc.EXECUTEDTIME) <= datetolong('1254664799000') AND Which produces: java.lang.Exception: Syntax error : function LONGTODATE not closed properly! But it should be: ((longtodate(rc.EXECUTEDTIME) <= longtodate('1254664799000')) AND Also, once it is
SDGuest role modification
There is a mandatory role that is assigned to requesters. Can this be modified? If not, can a new role be assigned to requesters basd on the SDGuest role? This is very important as we are an MSP and and are planning to use SD+ (still in eval with other servicedesk solutions) to allow access to our clients. The biggest hiccup right now is the roles piece
SMTPs problem
Hi to all, we are migrating our messaging service but i have problems with SMTP configuration. This is the log that i found. The same client configuration on thunderbird works flawlessly. Any idea? Thanks Enrico [13:36:12:563]|[05-31-2010]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[46]|: Exception while trying to send notification for Request ID : 14940|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed. at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1162)
Requesters process a purchase order
WOuld it be possible to have requesters initiate a purchase order through the system?
Multiple Request Forms
I see this was brought up a few years ago in the forums, but no mention of it recently. Is there any way that we can create multiple different request forms? I am still testing on Version 6. Thanks, Marc
Monitor for Lotus Notes Server
Hi, Notice there are monitors for emails server. Any plan to build a monitor for Lotus Notes Domino Server Regards
Scanning assets of the ISA server
Hello assests managements scan all pc and servers, however it can scan the isa server 2006, i have allowed full access from the service desk server to the isa server and from isa server to service desk server. Yet i get RPC error. The logs does not show anything denied. on the ISA server I logged into safe mode with networking thinking it will work but no. I did notice that i could not ping this machine when the ISA services were stopped, but when the server is booted normally i can ping when the
Report from the System Log
Is it possible to write a query against the System Log? I'd like to be able to see how many times a specific person has deleted tickets. Currently running: 7.6.0 Build 7610 Required fields: Action = Delete User Module = Request, Change, or Problem Time of Occurrence (also want to be able to limit this to all tickets after a certain date) I'd like to be able to target a specific user, and also be able to see all users who deleted tickets. Thanks!
New Requests and Assets
Having an issue where all new requests are auto-assigning assets. I would like to have the system default to no assets rather than every technician having to manually touch every call to change asset to none. Joe
Netlfow plugin issue
Using OpManager 8 (Build 8721) with Netflow plugin (8500). When I select the "Netflow Traffic Analyzer" modules link, it opens just fine. When I'm in OpManager and I select an interface to view and scroll down, I see the login screen (see photo 1). I try logging in and then i get an unrelated view to what i was expecting (photo 2). If i refresh the page, it goes back to the login screen as shown in photo 1. When I try to test the connection in the add-on/products integration, it responds with
Approval status
Hello! Is it possible to translate approval statuses from English to other languages?
Customizable SDGuest or new role to associate to requesters
Hello, it could be really good to add a role (if not possible to customize the SDGuest) for the requesters to give them the possibility to reply to requests via web interface and NOT only via email. At the moment the solution doesn't give the possibility to edit the SDGuest role and is also not possible to add a new role and associate it to the requesters. Let us know if this can be done. It's really important to give the possibility to the users to reply to requests via web NOT ONLY as NOTE and
Use of Description field for Category / Sub-Category / Item
In 7.6.0, is the Description field associated with the Category / Sub-Category / Item ever visible to anyone outside of the Admin module in SDP? I'm trying to figure out if it is worth the effort of maintaining the description. Is it visible to Technicians at any point? What about Requesters? Do the answers to these questions change in 8.0? Thanks!
FAnalyzer generating default reports time interval
hi, I'm testing faz. Faz receives syslog records. There is no problem. That I want to ask a question is: what is time interval that default reports will be generate? I'm surfing internet and then i'm looking up reports and advanced search but I don't find any url (destination) in reports. thanks, umit.
how to add Contract info to an asset record.
After an asset is scanned initially, I'd like to go in and add extended contract information to the record and don't see how I can edit or add additional information at that point.
ServiceDesk Web Client on Server
Is there any way to stop the Web Client from starting on the ServiceDesk server after a reboot or ServiceDesk service restart?
Assets - Software Problem
I just started working with the Manage Engine Service Desk Plus Tool. In my company we made a scan over all the workstations and also the software. Until now I changed the type of scanned Software from unidentified to managed. after I did this I chose a Software folder and chose "associate minor versions" to pick the changed software and insert it. (for example: a new scanned showed me adobe reader 8.1, I set it to managed and after that I chose my already existing software Adobe Reader and inserted
Asset still shows as being assigned to user
Hi, After changing an item to be back in stock, it still shows it as being assigned to a user although it's status has changed to be in stock. This never used to happen and is now causing confusion Regards Neil
Due by Date/Time Mismatch
Hi ServiceDesk Team We have configured Operation Hours and SLA for our SDP. This is our working hours. This is our SLA. This is our list of current tickets. As you can see in the red rectangle, the created date to response due is 8 hours and response due to resolve due is 8 hours. But 8:30 am to 5:30 pm is 9 hours. Thanks. Isaac ME Tech
History of Tasks within Requests
I have templates for new hires and terminated employees that have 4 tasks associated with them. I cannot track the history of the tasks. I can only view the status of the tasks and notes, but I can't tell if someone else closed the task other than the assigned technician or added notes, etc.
Reversal of Closed Purchase Orders
We received goods, paid for them, and then they failed. We have returned the goods to the supplier and received a Credit Note, but cannot reconcile the original PO to resolve this.. Anyone got any ideas of how to resolve this ??
Device Availability report issue
Hi , We are using OpManager build 8721. While pulling device availability report of last 30 days through OP.In case of 100% up time it shows 20 days 21 hours is total up time. Also , almost all monitor availability shows approx 25% is not monitored .Hoever there is no shuch activity where we had not monitored. Pls refer to attached report .
Disable/clear downtime scheduler
I am using the free edition of App Manager, and it has gone past the 30 day trial period. I originally configured some maintenance windows in the Downtime Scheduler, but now I want to remove/disable them. But because the trial period has expired, I am unable to edit the Downtime Schedule - I get the message that "This Feature is not supported in Free Edition". Is it possible to get a temporary license which will allow me to clear the settings in the Downtime Schedule? Cheers, Paul Hobbs
How can i create a report about: process time in Service Desk by sql command
I want to create a report processtime in service desk by sql command! This is report form i want: - RequestID - Description - Processtime by formula: processtime = resolved time - created time - onhold time But i don't know how can i create it! Please, help me! Thank & best regards! TuanLA10
Netfow plugin settings - change server settings
Hello, Running Opmgr 8721. Installed the Netflow Analyzer plug-in on the OPmanager server, than uninstalled because we have a separate Netflow server. When I try to add the new NA server, the Netflow settings screen keeps showing the IP address of the Opmanager server. Where is this information held so I can delete? This is the error I get when testing: Unable to establish connection to Netflow Server Thanks.
How to export the number of each server's error
How to export the number of each server's error report in opmanger by weekly?
Event log analyzer - Unclean shutdown of previous run
When I try to start ManageEngine ELA service, it stops and on command promot, it shows the error " Unclean shutdown of previous run" . I have uploaded the log and err file to your website in directory dsl20101111. Please advise asap. thanks Jatinder
DNS Resolution
Is there any way to turn on DNS resolution for all entries in all reports all of the time? And once it is on all of the time, does it cache lookups? Also, if an entry changes how does it handle that (meaning if 192.168.1.2 looks up to hosta today and hostb tomorrow, how is that handled)?
NCM Decice Templates
I'm trying to import configurations from Cisco Access points. 1130AG 1252n I can add them if I do it 1 at a time but doing it that way there is no "Device Template Name" for either type of device. For vender I select: Cisco For Device Template Name: Cisco Aironet Access Point For Series I enter: 1130AG For Model I enter: Cisco Aironet 1130AG And it will add the device. If I try to add the device using the Import SNMP Device method the IP addresses for the access points are not listed. YES - All
ESX host in cluster not updating vm list
Hello, Running Opmgr 8721 with Vmware add-on. We have an ESX cluster with 3 nodes, 1 is currently in maintenance mode. Of the 2 that are active, 1of the hosts in Opmanager is not updating the list of virtual machines that it hosts. I have deleted (from the quick config wizard and removedbentriesnew), then re-added the host, but still the same issue. I will submit an email to support. Thanks.
Support Tab
Hi. I have just got the problem where when clicking on support the page that appears is blank. Can someone please help Thanks martin
Java.exe consuming 100 % of CPU - SD version 7.6.0 Build 7604
Hi, We are running SD 7.6.0 on a dedicated server with 2 CPUs and 2 GB RAM. The db is on a dedicated MS SQL 2005 server. In the last couple of days I noticed that java.exe uses 100 % CPU and stops SD from working. Just gets inresponsiv. Even restarting the service or the server had no effect. In no time java.exe is back to 100% and stays there. Hope someone can help me to solve this issue. Thanks and best regards, Markus
java.exe 100% CPU usage - SD version 7.6.0 Build 7604
Hello, We are running SD on a dedicated machine with 2 CPUs and 2 GB Ram. Was working fine for a while. But in the last few days I noticed that the java.exe consums 100 % of CPU and so SD becomes unresponsive. A restart solves the problem for a while but the sooner or later java.exe goes back to 100 % CPU utilization. Anyone an idea why this is happening and how to solve the issue? Thanks and best regards, Markus
multiple active directory
hi i intalled centerlite msp and servicedesk plus MSP integrated, and when add news publics domain to import ou for integrated autentication for my customers not puch OU to import users. my installation are in one datacenter and my clientes in the others networks, ho to comunicate with this domains???
Merge request with newer one
Hi, I like to know how I can Merge a old request with a newer one. And is in the new version it possible to link requests, so that if a request is solved all people will receive an email. and that all request can be shown to the requesters.
Enquiry about technical issue for Firewall Analyzer
Hi All, I did was to restart the PC where the FW Analyzer installed, deleted and re-added UDP 514 and 1514. Now both ports are up but still the program fails to collect packets from the PIX. Meanwhile, I notice that the services "ManageEngine Firewall Analyzer 4.0" always turns off itself despite I manually start it. Can help me fix the problem!
Enquiry about technical issue for firewall analyzer
Hi All, I did was to restart the PC where the FW Analyzer installed, deleted and re-added UDP 514 and 1514. Now both ports are up but still the program fails to collect packets from the PIX. Meanwhile, I notice that the services "ManageEngine Firewall Analyzer 4.0" always turns off itself despite I manually start it.
OpManager data collection stopped Windows 2008 installation
Just add on to it, We have found one more issue,that is the OpManager suddenly stop monitoring the VM hosts which were configured earlier. But my Guest OS is still been monitored, again there also we have an issue.Even though snmp services is up and running on all the guest OS the OpManager is not able to resolve the snmp credentials and it's failing to monitor the CPU and Memory utilization. Don't know what is running behind but for sure we are facing a serious problem with these many issues having
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