Possible to estimate concurrent users of SDP?
I'm trying to get a sense of how actively used SDP is through out the day. Is there anyway to get a rough estimate of the number of concurrent users? I'm aware of this thread: https://forums.manageengine.com/topic/sdp-concurrent-license-for-technician We are still on 7.6.0 7610. thanks.
Service definition (Template ID): which table?
Hello everybody. I started using service catalog and have a question: where can I find the service definitions on the database? I mean, I see service categories are defined in table service_definition, but I cannot find the single service definitions, that is the table containing the external key for field templateid in table workorder. Thanks. FB.
Multiple Approvals
When I have multiple "Submit for Approvals" pending when one is approved the status of the ticket is approved meanwhile there are still approvals pending. Is there a way that all outstanding approvals have to be approved before the status shows approved in the main screen?
ManageEngine AppManager or Solarwinds APM
Hello! I need to monitor my varios Network and System Application, I compare two products: ManageEngine AppManager and Sorarwinds APM. I have some questions about AppManager: Can I use AppManager for monitoring Citrix XenApp 5.0-6.0? Can I use AppManager for monitoring VMWare ESXi 4? Can I use AppManager for monitoring MS Exchange Server 2010? Can I use AppManager for monitoring MS Sharepoint Server 2010? Can I use AppManager for monitoring MS Windows 2008 R2 AD? Is AppManager OpManager-independent?
Problem with creating Business View
Hi, I have downloaded a 30 days trial version for Ops Manager. When I tried to click on the create new business view, it shows a cross gif on the browser. The browser which I am using is IE8. Please kindly advice.
Cisco WISM (wireless) not showing up in OpManager
We have 3 Cisco WISM blades, each having 2 IP addresses. When we discover them, the first one we discover shows up correctly in the OpManager system, and the other 5 add without errors, but they do not show up. What should we be looking for when they are added? They do not show up as unknown or as anything else. They all have the same credentials. Thanks, Jeremy
Service Desk Plus IP6 compliant?
Hi, We are doing some early preparation for IP6, and wondering if Service Desk Plus / Manage Engine can handle IP6? Thanks.
Access Servicedesk when DC goes down
Hi there, We need to know how we can access servicedesk if our Domain Controller goes down? We use AD authentication and without access to the network all we get is Wrong Username / Password when trying to login. Is there somewhere in servicedesk that I can setup a 'Local' account so that servicedesk can still be accessed when the network goes down? In this instance the information we needed was in the servicedesk solution's database but we had no way of accessing it. In short, I want to be able
Problem adding/editing a Technician
When attempting to add a new Technician and grant Administrator Priviledges, or even edit an existing Technician to grant Administrative Priviledges, I am presented with the following error message: FAILURE :Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1,292,260,645,018. I'm running SD+ ver 7.0.0, Build Number 7019. Am I doing something wrong? Can someone please provide assistance to help me get past this roadblock?
Netflow 5.0 does not start on a Centos 4.3
Hi, when i try to start Netflow on centos 4.3 machine i get the following message: Server is starting. This may take a couple of minutes ... Error: no `server' JVM at `/root/AdventNet/ME/NetFlow/jre/lib/i386/server/libjvm.so'. Any ideas? Thanks.
100% CPU use after installing Password Manager Pro
On my system, after installing PMP java have started using all available CPU for long periods of time (minutes). This slows down other applications on the system, and also slows down PMP operations. Can't find any specific action that trigges this excessive CPU use, but when i stop the service the system returns to 2-15% CPU.
VMware vSphere 4 in distribuited edition
Hi how will be availlable the montoring for VMware vSphere 4 in Opmanager Distribuited Edition ? Davide
List view for CPU's with multiple processors.
We are running build 8724. I have noticed the list view for our servers indicates showing 1-97 of 07 servers. They are not all displayed. I have to click the name column to get a reverse sort to see the last ones. I have tried to change the number shown but the last ones never are displayed. It appears that this may be associated with the multiple listings for CPU's that have multiple CPU's. Will this be fixed with the fix for the multiple listing problem?
Login as admin from user machine
Today I have started seeing a problem with loging in from my desktop machine. I enter the user name (admin) and the proper password. OpManager responds with "Please enter the user name". I can log in from the server. After a restart of the server I was able to log in, then the same thing happened latter. Please advise. Note we are waiting on a 5 user license. The order should have gone in yesterday. Thank you, Regards, Jim Millard Canyon County Idaho
Business Rules - Inheritance
Hi, Is there a way to get a collective view from the existing Business Rules? I would like to figure out which Rules apply and set inheritance. We have several Sites, but we usually want to set Business Rules for all the Sites ("default setting"). When I browse the Business Rules, it is difficult to figure out whether a particular Rule is set for that Site, for "default settings", which apply for each Site and why the order is different. Regs. /lakend
Technicians and requetstors are not reflected in the service desk module
Users created in the Manage Engine Admin tab are not reflected in the service desk technician list and even requestors are not refelcted in thte Service desk module.
First workday in the week
Hi I don't find anyway to change the first workday in a week it's being default Monday, but in my country the first workday is Saturday. So I think it's good feature and flexible to add this option in next updates. Regard
LongtoDate to Year format
Hi guys, So I want to view the purchases made in each year, grouped by each year, I have the query set up, but the longtodate(po.ORDERDATE) displays the information grouped to the specific day, is there any way I can convert it to Year. For example, and this doesn't work, but you get the idea: YEAR(longtodate(po.ORDERDATE)). It's on a MYSQL server, but we'll be transferring to MSSQL in the next week, so if you can do both, please do, otherwise, just MSSQL. Thank you.
SNMP MibBrowser auto-start?
Is it possible to start MibBrowsesr's TrapViewer automatically with Windows, enable email alert and load parser as well? Ray
Convert values integer OID.
Hello I'm using the OP to monitor temperature and humidity of my data center through a monitor of Comet System: http://www.cometsystem.cz/english/humidity-transmitter-Ethernet.htm. I imported the MIB, I created the device, read the OID value through specific, but the value is an integer and must be converted to decimal value. Example: The read value is 213, which means 21.3. How to make this conversion? You can generate a graph of variation with the decimal values? Does anyone have any experience
snmp not working on some servers
I have 8 Proliant servers and only 3 are able to get cpu and memory and disk stats. I have snmp enabed on the server. I have tried the mib browser which I don't understand hopw to configure to test. Why do 3 servers work fine with opmanager? Second question is I got the web client to work with one host running opmanager, then I moved the opmanager to another server and I can't get it to run. What is the procedure to get this to run.
Dashboards in NetFlow Analyzer 8.6.8600.
Hello! I downladed trial version of NetFlow Analyzer 8.6.8600 for test purpose. How can i to set custom Dashboards for new user in guest group? New user always have "Network Snapshot" Dashboard and i don't understand how can i change it.
RTP traffic in NetFlow Analyzer 8.6.8600
Hello! I downladed trial version of NetFlow Analyzer 8.6.8600 for test purpose. I confugure new Application for RTP traffic - UDP ports 16384 to 32767 - is it right?
WMI Problem in opmanager
Hi Team We are working on a customer site and we face this strange problem. We are using WMI on most of the systems and we use the WMITEST.exe file for testing the WMI working or not. It gives output in the wmitest, but when we use in opmanager, it fails WMI - Test Credentials.From the forums, we tried the vb script option to give the username and password and domain and it fails with Error # The RPC server is unavailable. Error # Object required E:ManageEngineOpManagerconfapplicationscriptscpu.vbs(56,
Prompt Settings - Remote Control (DC 7)
Hi, Is there a way to disable the prompt for some desktops/ servers and enable it for other groups? Or is the prompt a global setting?
Where to look when device says imported successfully but is nowhere to be found?
Imports of a device succeed but do not show up anywhere as a device on the infrastructure snapshot. Ideas? Which log file should I look at for the error?
Managing both On-Domain and Off-Domain PCs with DC?
Our office uses mostly On-Domain PCs, but has a handful of Off-Domain "Guest" PCs that we would like to manage using DC as well. The agent is installed, and they do report back in, but it is difficult to initiate actions with them proactively (such as scanning, rebooting, etc.) because the credentials used for the On-Domain PCs do not work with the Off-Domain ones. Is there a way to manage the credentials for the Off-Domain PCs separately, so that they can be fully functional with DC? Thank you!
Running an .exe-based installer on the logged in users desktop
Hi. I am now deploying an exe-based driverpack to a computer managed by desktop central. It seems to work allright. However, as the driverpack installation is interactive (it shows a progress bar), the following pops up: After clicking "vis meldingen" ("show message") , a new seperate desktop with only that progress bar (no other windows) etc shows up. Can I make the progress bar show on the current logged in users desktop? The installer contains a full driverpack created by the program driver genious
Availability report for longer than a month
Hello, Can I do a scheduled availability report for time span of "since January and until now" I have no problem customizing reports, I just cannot find setting that will allow that. Thanks
I can´t restore data from a backup file (Build 7701)
Hi Community I try restore data from a backup file of the same build version (7701), but only see requestScheme is http requestScheme is http requestScheme is http requestScheme is http requestScheme is http.... What can do ? Regards Aníbal Juárez
ManageEngine - Free Ping Tool 2.0 Release
We take immense pleasure in announcing the Release of ManageEngine Free Ping Tool 2.0. The Features are : TraceRoute : The traceroute helps to find the full trace path of the server⁄host internally and externally. Tool also shows Round trip time, Number of hops it takes to reach remote destination. These parameter are presented in a neat graphical view. Email Option : Administrator can send email from this tool about the snap shots of the ping , Traceroute details. Save Option : Take
Complexe correlations?
I am evaluating Application manager for ma department and so far i am very impressed with how easy it is to setup everything. M only concern so far is that we need to be able to make complex correlations and i cant find any way to do tat with this product. Ex: Windows service is down on serverA and received eventlog on serverB = Alarm Is there a way to do something like that?
OpManager, OpStor, AppManager installed on same server
Hi sorry if this is a duplicate post, i posted this same question earlier as a guest, and lost visibility of the post, this time logged in as a guest. I have OpManager, OpStor, AppManager installed on the same server, web service running on different ports 80,81,82, so far working well. Is this a supported configuration? Problem i have is with SNMP traps, only one server/application can listen on a given IP/interface. Is it possible to configure OpManager, OpStor, AppManager to run SNMP/WEB
Average days to close requests
Hi, I need a report which just says how many days, on average, it took to close requests, by month, for the previous 12 months. I would also like to see the result in a graph. I'm using version 7002 at the moment. We don't enter time on tickets, so I'd say we should would use the created time and completed time stamps. Is this possible? Thanks julian.
VoIP Module & Cisco IOS 15
Hello, I have question about support of cisco routers with IOS 15 version. Currently under VoIP module I can only select routers with older IOS version eq. 12.2. I'm sure that routers are properly configured cuz we're monitoring ipsla with another software. Is there any way to add those routers? Of course I'm seeing them under main page.
How do I move SD+ to a new server
We are upgrading our server for SD+. How do I move everything we have done?
Turn off up/down notifications on switchports
I can't seem how tell OpManager NOT to make a big fuss out of switchports going up and down on my access switches. It's not getting these notifications through traps so can someone tell me how to stop this behavior? It creates an alarm with a "Critical" status.
How do I configure the alias url in AD Self Service?
The following was pulled from a ADSS log file while I was attempting to install the GINA agent on pc's across the network - Initiating Connection to Remote Service . . . | [17:11:27:580]|[06-03-2010]|[SYSOUT]|[INFO]|[190]|: UpdateUI String ['{8A7376BD-9B68-47B4-8BAA-9F220AB93530}','adssp_admin_gina_network_path_invalid_cred']| [17:11:27:580]|[06-03-2010]|[SYSOUT]|[INFO]|[190]|: DOMAIN_CONFIG_TBL_NAME : ADSMDomainConfiguration| [17:11:27:580]|[06-03-2010]|[SYSOUT]|[INFO]|[190]|: Alias Name not
Change Reference Number
Is there a way to automatically generate a unique reference/id for all new issues/changes? Example: I raise a change request and it is given ID 0001, the next request is auto assigned 0002 etc etc Thanks
Work log description field
Please make the box for the Description field under "add work log" bigger. While it will hold text and scroll, if adding a lot of text you have to do a lot of scrolling to read it. The box for "resolution" is HUGE in comparison.
Next Page