Error trying to access SAP tabs and no performance data
Hi, I've installed the SAP Server monitor successfully in AppManager and have configured it to watch three SAP systems. There are two problems. 1) When I go into the SAP Server monitors to view the tabs Background, Dialog, OS and Spool I get an error that "An Error has occurred" 2) When I try to view performance data in the tabs Buffer and Enqueue there doesn't seem to be any data...everything is 0 in enqueue and there is nothing for Buffer. I have run SAPDebug.bat and it does connect and pull
Upgrade Manager fails with . setcommonenv.sh not found
I am trying to upgrade from version 7.007 to version 7.016. However I keep getting .: 4: setcommonenv.sh: not found when running ./UpdateManager I also tried running . setcommonenv.sh before I do that and that does not make a difference. Any help would be greatly appreciated, Regards, Gian
Software Usage Tags Criteria
Can someone explain how the usage tags of 'Rarely', Occasionally, Frequently, etc are applied to software usage? What are the thresholds where they change between tags, how accurate is it and where is it pulling the info?
Solaris and zfs ?
Hi all, I am using OpManager (free edition) to monitor a couple OpenSolaris servers. When monitoring disk resources, OpManager only monitors UFS file systems completely ignoring ZFS. OpManager is version 8 (build 8721). Is this a known bug/limitation? Thank you in advance. Bye Cris
Scanned workstation not showing as 64 bit
Is there anyway to add a field to the workstation scan that will show if the operating system is 32 or 64 bit?
When complete to move the Opmanager DE central server other server happen error
Hi, I have done that move central server to a new windows server. I create a new probe server, install probe server,but the probe server cannot start. The error message in the wrapper.log is: Central build number 7501 is not compatible with Probe build number 7500. Hence shutting down the probe. How to solve the problem? The exist probe server is OK. Caijun
Can you set mib variables with the mib browser under opmanager admin?
All I see are get/get next/table/clear and what not buttons, but there are no set buttons or a place to set a mib variable. Thanks paul
How to resolve SQL Cache Memory alerts
I am running SQL Server 2008 R2 Standard (x64) on a Windows 2008 R2 Enterprise x64 Virtual Machine (vmware ESX 4.1). I have given the VM 8GB of RAM and 4 vCPUs. I am constantly getting the SQL Cache Memory alerts saying that my threshold has been surpassed. I've done researc on the Internet but could not find how to resolve this. Please Help explain what this indicates and how it could adversely affect my SQL Server performance. Kevin
MAC ADDRESS
IN REPORT HOW PUT THE MAC ADDRESS?
Use Multiple Device Templates?
Hi All, We are in the process of demo/eval'ing the OpManage product for use in our environment and have what I would assume is a newbie type question. One of the servers we are testing the monitoring software against is an HP DL360 G5 running Windows Server 2008. My question is, when setting up the device is better to use the Microsoft/Windows 2008 template or should we be using the HP Proliant template? I need to monitor both Windows servcies and create some custom HP hardware monitors (RAID,
HP Proliant Help: Do I need a process on the client for HP MiB's to work?
First let me say that I am new to SNMP although I think I have some basic knowledge. I have several HP Proliant DL380 G5 Servers running Windows Server 2008 and am running OpManager 8. I have downloaded the MiB package from HP and am trying to use the MiB Browser to test CPQHOST.mib (required), CPQHLTH.mib (for Thermal Data), and CPQIDA.mib (for individual RAID Disk Health Status). I see that most of the items in the tree have a red circle with the lines through them and I get no data. Other than
HP Procurve MSM760
Who knows how to monitor a HP Procurve MSM760 Team Controller in OpManager so I can see all the ip-addresses (including the fail overs)? I have added the device but cannot add the ip-address of the fail over.
Why does not my Flow Traffic Analyzer and Network Configuration Management modules work?
i upload the netflow and NCM add-on but these are not working . Please help me .
Reply "from" address changing
Hi All, Running ServiceDesk 7.5 with hotfix 7508 on a Windows Server 2003 R2 SP2 machine, mail is being pulled from an Exchange 2007 server (Running Windows Server 2008 x64). We are using the mailbox helpdesk@domain.com for ServiceDesk to pull emails from. This is working nicely. We used to have an old email address of tech@domain.com for general enquiries and spam from servers. We have setup forwarding on this mailbox from inside Exchange to send a copy to helpdesk@ so that tickets can be created
Installation error - please help
Dear All I am getting the below error after installation of Ops manager 8 on Windows server. Kindly help. Unable to Access jarfile .\classes\OpManagerStartupClasses.jar
Servlet API
Hi, I am trying to use your servlet to create a request. Few questions on the "Add Request" operation. 1. If I want to include attachment, how do I do that ? 2. From the API, "title, category and subcategory" attribute doesn't seems like it's working. - I specified the value of the "title" attribute with the Subject text line. - "Category" and "Subcategory" were sepcified by the ID of the "Category dropdnown list and the ID ofr the subfcategory Is there any solutions to this ? Thank
Configuring SSL for Netflow
I have install/configured NetFlow and it runs fine on port 8080, however, after following the instructions to configure SSL on port 8443, I have come to a dead-end. It seems NetFlow fails to listen on 8443. When a do a' netstat|grep 8443', nothing show up. I generated the server.keystore certificate and stored it under $NetFlowHome/server/default/conf. Any thoughts/suggestions will be appreciated! Thanks in advance.
Can I transfer ticket data from 6.0.0 to the current release?
I just installed and configured the current release seperately from our current 6.0.0 deployment. Can I transfer the tickets to the new instance? I don't care if the ticket numbers change.
Can't access e-mail server config tab....
We have been testing SDP 8, and we are also in the process of migrating to an Exchange 2010 cluster - our test version has worked fine talking to 2010, so we went to migrate the mailbox for production to 2010 this morning - that had issues so we moved the mailbox back to the 2003 server - we had to restart service desk to get it to talk to the mailbox again, then mail fetching crashed about 5 minutes later. Now, I can't even click on the mail configuration tab on the admin page - it just sits there
500: internal server error
how do clear a 500: internal server error when trying to monitor a https:// URL? im not able to use get or post command
SNMP get for Counter32
All, I try to monitor CIFS connected users to the storage. There is exists the following counter: C:\Temp>Snmputil.exe get storage public .1.3.6.1.4.1.789.1.7.2.9.0 Variable = .iso.org.dod.internet.private.enterprises.789.1.7.2.9.0 Value = Counter32 122 When I added this oid into template and applied template to the storage device, OpManager can't get this value. I see strange values like '0', '1' or very big. But the current value should be approx 100. I tried to add this counter as '.1.3.6.1.4.1.789.1.7.2.9.0'
MAC OS X and SNMP
Is anyone out there using OpManager to monitor a MAC OSX server? I was able to get it conencted via SNMP using Net-snmp as the Vendor, Catagory Server and Type is Linux and the server does show up with the Blue Star but I cannot get any info out of it. I am looking for CPU, Memory and Disk Space Usage. Can anyone help? Thank, Frank
Domain Controller as virtual device
Hello, Running 8720. We have a number of 2003 Domain Controllers that are virtual machines and I am unable to change their Category from "Virtual Devices" to "Domain Controller" as the option is not available. Please see attached. Thanks.
Business hours and scheduled downtime on Application Manager
Hi, is it possible to specify business hours and scheduled downtime when we create a Monitor Group? What about the SLA? Thanks, Roberto.
Custom Report with Single Quote in Log Message
I would like to create a custom report with single quote in the Log Message. However, the system prompted to remove single quote in the Log Message. I have tried adding a back slash in front of the quote but still the system does not allow the report creation. See image below. Please advise how to get pass the single quote issue.
Modify date / time field
Hi there So far I am a happy user when it comes to AD Audit, and it has been a great help with making things visible within AD. However there is one thing that I can't seem to sort out. When I run a report, for example recently deleted users, and export the data to XLS the column called "Deleted Time" has the following format. Dec 01,2010 11:02:04 AM This format does not give me a lot to play around with to filter out more detailed information. Text to columns with a space as as seperator
Monitoring unix metadevices
Can AppManager be used to monitor the state of unix metadevices?
Update Extension from CTI support reps parameters. Rel 7609.
Hello we can't erase the number extension and sip user into CTI parameters of Support reps information. We can insert only a 0 value but not space Thank you Best Regards Alberto
Bulk Move Computers
Hi! i want to move a lot of computers to another OU. The csv file i have download, has: ¨name,givenName,sAMAccountName,description,physicalDeliveryOfficeName,telephoneNumber,accountExpires,homePhone,mobile,department,company I dont know how to use this file. Is it the wrong csv?? Please help me! Thank you in advanced,
device template list does not show all devices
Unable to view all device templates, eg when clicking on C to search for “Cisco Catalyst 3650” the list stops at “Cisco Aitonet1242AG”. The page size is set to 500 and claims to be showing 1 to 233 items (see attached image) but the list contains only 100 items.
Multiple entrys of same servers in Business View - List
Hi, we've got some problems with displaying one of our business view lists. Some of our servers are displayed more than one time - and every entry is set with another status. Any idea whats the probleme?
Group Reports
I'm running a group members report, but I need to add the Account Expiry Time column. Any suggestions???
Remote Control through service desk question
When in service desk if you use the remote control feature to control anothers desktop is this, or can this be audited and reported on? We want a place to see/ or a report to run on when our technicians remote control anothers pc, what the PC was, what date, how long, etc. Is any or part of this available now and if not, is it on a future roadmap? Thanks
analyzer stops collect data
Hi We have installed netflow analyzer 8600 to centos 5.5 64bit os. database tuning is made according 4gig ram Our L3 switch (catalyst 6500/sup32 with adventerprisek9_wan-mz.122-33.SXI2a) sends flows correctly to server. When we send version 5 with AS info analyzer stops collecting data after 5-15 minutes When we send version 5 data without AS info the collecting time can be 1-5 hour. In both cases analyzer reveives about 3600 flow per second. When we switch to version 9, only ~ 10 flows is received
Live QoS Traffic Reports
Hi There I'm new to NetFlow Analyzer and so far i'm liking it, but can you tell me where i can add a live traffic report on a dasboard based on QoS markings? Basically we mark trafic for two destinations based on BGP feeds, and they are accounted for seperatley. Email alerts for link saturation based on DSCP markings work, however i'd like to see a live traffic report similar to the total utilization reports, but based on QoS, specifically DSCP markings, or ideally the configured DSCP groups
Remove all Sql Monitors?
I have a server for which I am unable to get any Sql Monitors to collect data. They all report "No Data." I would like to remove all Monitors, and re-add them. Is there an easy way to do this?
Logging a Call - Search is not working
When I want to log a call, I have the search feature. However if I enter the name of a contact, this contact is not found. The contact is only found if I enter the account name of the contact. But when I enter just the name of the contact, it is not found. I create the contacts with firstname familyname When I search for firstname some contacts are found sometimes. When search for the familyname (which is quite common on the phone) nothing is found. This often leads our supportReps to create a new
Data secure in SD+
Hi, We are using ServiceDesk for the past 6 months and now we are planning to extend it to our financial team.They wanted to know the data security in Servicedeskplus. ->How secure is the data in SD+. ->Is DB password is encrypted for Servicedesk login. ->best practice to secure data from other groups and departments. -> Our goal is "If a user raises a request to finance department only the respective technician should be able to view, even the Administrator should not see it.
Detect asset in new requests
Would it be possible for the asset fieild on new requests be filled automailly by detecting the machine the request is being made from? We have a number of users who float around and are not going to be assinged a specific workstation. This could of course could be changed by the user if the request was specific to another asset.
Response Time
Hi, Whenever I ping from OpManager server to any node, first ping response is always 11~15ms. And same is reflecting in OpManager response time. Is there any way that Opmanager will consider the 2nd or 3rd value of ping response so that same value can be reflect in response time? Regards Nilesh
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