Duplicate Domains
We are having issue with service desk 8 duplicating our domains. It picks up both the netbios name, we'll call it "Domain", and the full domain, we'll say "FullDomain.com".
The "Domain" is how it's always been detected back when we started using version 7. When we join computers to that network, that's also the way we use it. If I rename "Domain" to "FullDomain1.com", service desk will accept it but complain that name must be in a pre-windows 2000 format. Then a NEW instance is created sooner or later as just domain1.
I'd rather not delete the original domain that was detected back in version 7 because all of our requesters, assets, everything is assigned to it. Any ideas why version 8 keeps wanting to detect both naming formats, even though it only asks for the pre-windows 2000 name?
The "Domain" is how it's always been detected back when we started using version 7. When we join computers to that network, that's also the way we use it. If I rename "Domain" to "FullDomain1.com", service desk will accept it but complain that name must be in a pre-windows 2000 format. Then a NEW instance is created sooner or later as just domain1.
I'd rather not delete the original domain that was detected back in version 7 because all of our requesters, assets, everything is assigned to it. Any ideas why version 8 keeps wanting to detect both naming formats, even though it only asks for the pre-windows 2000 name?