New features in 8005 (Released on: 15th December, 2010)

• SD-34823: Category, Sub-category and Item data can now be imported from a csv file.
• SD-34755: It is now possible to create new change from service request. Earlier this was possible only from incidents.

Issues fixed in 8005:

1. SD-34564: For a Business Rule with "Apply when request is Created / Edited" configuration, if the rule criteria contains user defined fields, the business rule will not be applied when request user defined fields are edited.
2. SD-34460: Problem when importing more than 1000 users from Open LDAP.
3. SD-34642: After changing the request group via inline edit, if a reply is sent to a request, the sender name is not changed as per the changed group.
4. SD-34647: When a SLA with more number of days for resolution time and response time is applied for a request, "due by time" and "response due by time" are calculated wrongly.
5. SD-34281: If a request is sent from Lotus Notes with inline images in description, a reply cannot be sent from that request.
6. SD-34359: On doing a LDAP import, duplicate users are getting created when there is a case difference between same mail id.
7. SD-33822: Request closure code that is marked as 'deleted' is available in the "close request" popup.
8. SD-34401: For archived service request, "Email cc" field shows not-assigned after archiving.
9. SD-33602: In technician calendar, cancel leave is not working if any one of the group member has invalid mail id.
10. SD-34822,SD-34870: User group does not work when the value contains Japanese.
11. SD-34749 : We have bring back the "Show All" link in the announcement section in the requester login, and this was earlier removed in our 8.0 version.