Inbound contact information from Call Alert to Log Request

Inbound contact information from Call Alert to Log Request

Hello 

when we have a unknown Contact, and select the Log Request into Call Alert, into Log Request dont'have a Contact Call number.

The Supp Reps in this momento cannot insert all Conctact information, but need the Telephon Numbre into Request.

In attach two printscreen about the question.

Best Regards

Alberto




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