Remote Control in ServiceDeskPlus
Hi,
We are using ServiceDeskPlus version 7 build 7611, now we have some issue in our DNS server so all workstations are not scanned properly and because of that we can not make use of this Remote Control feature.
Even in few workstations which is scanned, the remote control doesn't work, it says "Can not push the agent file" and sometimes "User authentication issue"
In the new version 8, you have agent base scanning for Assets.But we are not ready to do the upgrade now and we have planned it for later.Is it possible to install the latest version in a test server which is version 8 and install the agent across the network and use our production build 7611 to take remote control.
We are using ServiceDeskPlus version 7 build 7611, now we have some issue in our DNS server so all workstations are not scanned properly and because of that we can not make use of this Remote Control feature.
Even in few workstations which is scanned, the remote control doesn't work, it says "Can not push the agent file" and sometimes "User authentication issue"
In the new version 8, you have agent base scanning for Assets.But we are not ready to do the upgrade now and we have planned it for later.Is it possible to install the latest version in a test server which is version 8 and install the agent across the network and use our production build 7611 to take remote control.