Notification Profiles Triggering stops working AGAIN
Hello, Running Opmgr 8721. Came back after a weekend to find ,yet again, that notification profiles were not working. The Opmgr service was running but no one rec'd alerts. Once I restarted the service, a ton of notifications were sent, all late. Is anyone else having this issue? I see no other solution at this point than to reboot the server every day. Please help! Thanks.
Alphabetical date order in reports.
Hi SD support! From v7.6 date in reports is sorted alphabetically - i.e. Dec comes after Aug - and it's strictly incorrect. Is where and way to change this behaviour to 7.5 style - sorting date numerically?
IN IBM-AIX MACHINE COULDN'T GET MEMORY UTILIZATION
In IBM-AIX device, I couldn't get the memory utilization using Host-resource.mib. We have use default SNMP of IBM-AIX. That is to say, we don't use Net-SNMP. In default SNMP, we couldn't get them memory utilization. But we could get the CPU & DISK Utilization. How to solve it? Thank you in advance.
return to request tab after closing ticket
We currently all use the Request tab instead of the home tab to keep track of open tickets. When we put in a resolution, change the status from an open state to a closed state and click save it would be nice to save and return the user to the mail requests tab list with our current view (WOListView.do) instead of the "view request" page. If I've closed the ticket, I don't need to view it again.
Screenshots on initial Ticket request
as discussed in the forums, the ability to attach screenshots is good, however, the simpliest and easiest approach for users to capture an event and submit a ticket is the use of being able to capture a screenshot and email to the SDP mailbox in one step process. Currently, (if notifications are used) once the requester receives a notice that their ticket is opened, the requester has to reply back to this email and paste the screenshot in a 2nd time for it to be logged into the ticket.
Opmanager and D-Link DAP 2553
I currently have the Dlink MIB (DLINKAPMII2553.mib) loaded into OpManger but I'm having a difficult time getting a simple request, how many and what are the mac addresses of the connected wirless clients. Has anyon been able to accomplish this?
enable requesters to change the status of Priority field on a submitted request
Hi, I have not been able to figure out a way to enable requestors to modify the status of the Priority field after they have submitted a request. There are times when a user submits a request and the issue is simply a Priority 3 and then for some reason it becomes more urgent and they would like immediate assistance. I have business rules defined that automatically send alerts when support requests have been sitting in queue for a specific period of time and not assigned and it would be helpful
Custom "Add Request" form - SDP API
We are using the api to generate a simple form our users can submit requests with. This is outlined in the help doc, and was relatively easy to set up. The form is submitting correctly and creating tickets, however once submitted the user is directed to an extremely ugly XML page. Is there anyway to pass a return URL when you submit via the api form?
Network Drives
Is there anyway to determine what drives a user already has mapped on their system using Desktop Central? I am looking to give access to users for network drives that another user has, however, I have to track down the user and have them send me a screen shot of all of their drives right now. It would be much easier if I was able to go into the inventory and view their computer to see the drives and the drive letters where each is mapped to. Please let me know if this is possible or an alternate
Remote Agent Installation on Windows 7 Home Premium
The problem is similar to one mention on forum with Windows Vista Home Premium. Whatever I am doing I always get the Access Denied error. Credentials are fine, DCOM is enabled. Such problem does not exist with Windows 7 Prof..
Install to web hosting server
Do you know anybody, how to install password manager to the web hosting server ? I know that there is a debian but I have only web admin acces.. ther is no console for install a bin file. Thanx
How to monitor other computers iisserver/mssql whichis in the same network?
When I'm trying to add monitor using new monitor with ipaddress or host name its throwing error says "Service is not Running. Root Cause: Service port 80 not accessible from ETI-7 " Please provide me the detrailed steps needs to be follow for just monitor iis server in other system or server.. steps required and prerequisites if any... Thanks, kannan
Device rules / Fortigate ?
Hi, I have fortigate 200A and I have connect it with firewall analyzer 7 and i have problem with getting firewall policy rules, I connect it with telnet and everything is ok (green) but I got "Command fail. Return code 5" for show firewall policy command. What is right command on fortigate to get policy rules. thnx in advance for replay.
Switch from windows to linux
Hi All, 1st best wishes :) I have now running PMP on my windows desktop (free version). I have now a linux machine and want to move the PMP to Linux. I already tried to use "export all passwords" and then import them in linux but not all passwords are transferred. Now I get 1 big list of passwords (missing 75 resources). Is there a way that I can convert the Windows PMP DB to Linux PMP DB? I have about 250 passwords, I really hate the idea to put them in manually....
OpManager Loss Monitor
I am OP 6.5 install and run for a while. It work fine with correct SNMP community and cisco 2960 switch. The problem since I monitor 3 days with 5 min snapshot setting for more than 100 devices, the network device monitor data change into N/A instead of correct snapshot data ? I change setting "Admin/SNMP Parameter" into 3 sec time out/5 times retry and won't get snapshot back to work ? Running MiB Browser is work fine ? That's production environment which need to monitor about 150 devices with OP,
Supported Device
Hi, about OpManager Deluxe edition, i want to know, how many devices support? i'm evaluating this product for the network operation center with more than 5000 devices. Kind Regards,
Credentials not being taken by NCM Plug in
Hi Team, We are trying to give in the credentials for some CISCO devices and we keep getting failure in NCM Test. Are we doing anything wrong here ? Can you check the screenshot and Logs attached from OpManager ? http://bonitas.zohocorp.com/customer_uploads/2010_12_22_8_12_42_1.zip Thanks Gopi ME Tech
Can i define aliases for IP addresses?
In NetFlow Analyzer can we define a name to an IP address so that reports show the name instead of the IP address?
device with two addresses
Hello, i am trying to add a new device, a firewall with two interfaces, one in internal LAN and another in DMZ. OpManager sees two devices instead of one. How can i tell him that is the same device ? thanks
Temperature Monitor
Hello, I am having trouble adding the Temperature Monitor to Devices (Cisco routers and switches). I goes through the process, but at the end, it does not show in the list of Monitors and the dial shows "NA". Assistance is needed. Thank you, Devon Vernon
Disk Used Space 100%
Dear support , I was install Opmanager for monitor server system , when i update to version 8722 , some server of window 2k3 ( only 2 server / 15 server ) with warning Disk Used Space 100% , but in this server it's not . When i click "Real Time" of disk , it's comeback to normal . It's only on version 8722 , in version 8721 not have this problem . Pls fix this problem . Thanks !
Question about 1Minute average graph for a 2M E1 link
Hi All, I get a interesting finding that on the traffic volume shown by the netflow analyzer when comparing with our MRTG graph. We have a router interface connecting a 2M E1 link. From our MRTG workstation, the max. interface bandwidth is aroung 1.8Mbits. When we compare the data with our Netflow analyzer (v8.5), the one minute graph show the average bandwidth is over 30Mbytes... 2M link’s theoretical max. throughput (one minute) is 2M x 60 = 120Mbits (i.e. ~ 15Mbytes), but the figure in netflow
SMS notification for high priority requests
Hi there, It seems that SDP can notify Technician for all assigned requests via SMS mail id. We have setup an SMS gateway for this. But i want to filter a condition for SMS notifications. I don't want to notify Technicians by SMS for all assigned requests. I want to do if the request has priority high which can be indicated with the "high" word in both priority and SLA types, then SMS notification could be sent. Please help me on this. SDP version: 8.0.0 Build 8006 Regards, Levent
Priority Matrix is useless in SDP
Hi there, We are using Priority Matrix to prioritize the requests. But there is a leakage in this process that Technicians can change Impact and Urgency values anytime themselves, even if you deselect the "Allow requesters and technicians to override the Priority Matrix" button in Priority Matrix configuration section. According to this, Priority can be changed in any time by a Technician. How can i restrict the Technicians to change the Impact & Urgency values? From my point of view this is not
Help with Netflow
i cant understand this stadistics... i've a interface that haves a 6 Mbps BW... but in charts display more BW that the REAL one. Could you explain me pleasE??? on attachment its a pic of my config... Best regards Joaquin Justiniano
Tired of bait and switch by manage engine
we have been a customer of manage engine for the past 4 years. we started with service desk plus when the cost was very low. we needed software to manage desktops and their was several but we decided to go with manage engine because we thought the inventory information and the desktop agent could integrate with servicedesk plus. We had looked at kace and kace had the ability to have a software, support and request history of specific machines. We quickly found out after purchasing the software
IP forwarding - report client IP address rather than McAfee Web Gateway IP
Is there anything that needs to be done in order to capture and report the client IP for internet traffic rather than the IP of our web filtering server? We enabled IP forwarding on our web filter and it's using the default 'X-Forwarded-For' header. Thanks, Ryan
Best practices - case studies
I would be great to hear of how you are using SDP. While there is lots of information on how to do something in SDP there is much less on high level best practices. While we are evaluating version 8 we don't want to make our setup overly complicated and confuse our staff unnecessarily (multiple sites with techs in more than 1 site for example). Currently we are testing various scenarios to decide how to best use the tool to meet our needs. For example we have different departments within our IT
Requester - Additional Fields
I'm just thinking out loud as to what the logic of having a function for adding data in the additional field is, suddenly I am wondering why this cannot be utalised and customized to show in the user requests form. [/stops thinking out loud] Dear SD Helpdesk I'm currently trying to add additional data to show under the Requester Details field for when a user logs in to add a new request. I'm only assuming that this is not possible under the current release?
A more flexible Date selection field and Items Received aren't anti-dated when creating a historical order
Hello guys, A suggestion on the one hand, a small issue on the other hand, quite simply because both are interrelated towards each other. I create older (historical) orders, so basically i create an order on a certain date. When you receive the items however, these items are not dated on the order date. Rather all the items received are dated on the currect date. To try it yourself: Create a new order on let's say 12/12/2007. Then follow the workflow until you receive items, receive them and close
Asset agent mode in Linux
Hi, I installed ServiceDesk Plus in Linux. Can I use agent mode to scan Windows workstations? If yes, how? Regards, Geng
Desktop Central wishes a prosperous New Year 2011
Hi Folks Desktop Central wishes everyone a Happy and a Prosperous New Year 2011. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog | About Desktop Central --Try our ManageEngine Certification Program --
Reply isn't added
At answer addition to the request the description isn't published Details
please help with .CSV for importing assets
Hello, Please, give me any template of .csv file for importing assets in SD, or link where i can to find any description about this. Thanks
Effective Date
If a requester enters an "Effective Date", will the request be available to the technicans on the effective date or immediately after submission?
Manage Engine – Application Manager 9, Multiple Licence
Hello Sir, We are currently having two separate installations of Manage Engine – Application Manager 9 in two different servers. If we need to buy a license, do we need to buy two separate license or is there any way to buy one and extend the same to the other installation. ? Many thanks in advance
Manually approve patches
Forgive me for asking, but this was not obvious to me. How can I manually approve patches? E.g. I don't want to exclude, but I want to have to approve every patch before they are deployed
is distribution server a different product?
Hi. a desktop central server can manage other servers in different locations. As far as I understand, these are called distribution servers. Is a distribution server just another desktop central server, or does distribution server come in a separate installation package?
Report Discrepancies
Today, I ran some end of semester reports (we're a school district) and I noticed some discrepancies. I ran the Requests Received by Category and came up with a number of 705. Then I ran a report of Completed Requests by Category and included closure statuses of Closed, Resolved, and Closed Duplicate(a closed state where the user put in a request for the same thing). When I run that report, I get a number of 674. Now, theoretically the Requests Received - Completed Requests should = Number of Tickets
Remote monitoring
We currently use OpManager build 8720 to monitor our main network. I have a smaller subnetwork within the main network that routes traffic to different places than our main network does but I can't adequately monitor that traffic because OpManager is on our main network. Are there OpManager agents I could install in the smaller network or is there another solution?
Next Page