Device based?
I just want to know OPManager is device based or port based? Secondly NetFlow Analyzer is device based or port based?
Netflow doesn't display proper data
Hi All, I have installed netflow analyser to monitor the traffic flow on our WAN link. This link terminates on cisco 6509 switch and have configured the switch to send netflow data. But the netflow analyser just shows snmp traffic. No information on other protocols. Any suggestions. Thanks, Kiran
CC emails not showing up in conversations
It seems like cc emails do not show up when expanding all conversations. Am I right? Also, I see that requesters have no opportunity to search the requester list (there is no "Search requester list" button), whilst that is possible for technicians. Am I right? SDP 8007 . Thank you.
Web access
Hello experts, I am a newbie, so I would like to ask one simple question. Is it possible to connect to ServiceDesk Plus over the web, I mean can customer using its on remote computer and web browser connest to ServiceDesk plus which is sitting on another computer? If yes, how to configure that settings? I am using ServiceDesk Plus 8.0?
editing features
I am so glad that some of the editing features have been fixed. But, where did the spell check go?
RSS feeds for alarms
2-3 years ago, I offered a suggestion for RSS functionality in OpManager in the forums and the OpManager folks seemed to think this was a good idea. However, such functionality still doesn't exist. Do the OpManager folks ever plan to implement this? RSS feeds are handy for several things, including desktop widgets and integration into existing webpages. In our situation, we'd like to integrate an RSS feed of current alarms into our network services homepage so that end users can go to it and see
How to use Script Monitor with unix scripts?
How can i integrate unix shell scripts with "script monitor".
adselfservice Version : 4.4
How can I move the database to run on our MS-SQL server instead of using the included MySQL 5.1 server? Adeseflservice plus. Version : 4.4 Build Number : 4453
Dashboard requests overview
Hello, When we look at the dashboard to view our requests it seems a little strange. Every day (and week) the number of inbound request is way higher than the number of completed requests. Is this explainable in any way? What does define an inbound request and what is a completed request. At the moment we have 40 request open but when I look at the dashboard it says for this month: Week 1: Inbound: 368 Completed: 178 Week 2: Inbound: 165 Completed: 58 Can anyone explain how this is possible? Thanks
Existing Wildcard SSL Cert
does anyone know how to use an existing SSL Cert with SD+?
Formatting Emails send tith Actions
Is there a way to add a line return to format emails that are being sent out? I've tried hard carriage returns and double spacing, but it still mashes everything together. Anyway to simulate a hard carriage return to separate lines?
No Archived Data Available
I am using ADAudit Plus and i have enabled archive data. But when i want to restore from archive data. it says "No Archived Data Available" Can you help me? Thanks.
limited admins
I am deploying Desktop Central at my compagnie and I have the following problem. We have several desktop administrators that have the pc's of a department in their care and have full access to those pc's. If I let them use Desktop Central they will have access to all pc's. Is there a way to limit a user in Desktop Central to a group of pc's?
Compressd (zipped) Folders Error
Generated reports out of ADManager received through email (Exchange) in a zip folder will not open or extract in WIndows 7. Receive error "The comppressed (zipped) Folder 'path listed here' is invalid". Do not have any archive/zip products installed. We only use the native compression built into the OS. Researched hot fixes on Windows 7 and found no hits. Any ideas?
Exchange 2010
Hello We have upgraded to Exchange 2010 and i am having problems with sending e-mails from Service Desk. I can receive e-mails in service desk but can't send. ALL servers are ok incoming and outgoing Can anyone help me pls resolving this issue
Report error
This morning when I tried to run a report I got the following error Type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Permission for a requestor to generate a report in servicedesk plus
Please let me know if there is any way to give permission for a requestor to generate a report in servicedesk plus. The requestor has a privilege to view all the tickets which fall under his site. Its urgent
First Response
Hello, @ SCP Can you tell me if the first response can be given just by replying the request from Requests tab or is there another way? Thank you for response Deniz Atay
Minimal rights
Hello! What needs to be done for additional rights to audit, not to use the domain administrator rights?
AD Technician
i am using the free version as there is only me. i have imported the ad as requesters and set up admin which is also the techician. when i try to assign one of the requesters as technician i get invalid license for number of techs. i ony want the one tech which is currently a requester. i cannot delete the admin which is the current tech
Automatic Submit to approval
Hi all, i want submit to approval my request automatic when i create. What operation i can to use for this? I'm using a post method from html content. There is a possibility of use the same thing? Att, Bruno Soares
Yearly Reports
Hi experts, I have recently upgraded the ManageEngine Service Desk Plus from 7640 to 8700 without any issues and running all the different tests. However, there are certain things that I wanted to be there like yearly reports. I want to run the yearly report and having: Request ID, Request Status, Technician, Subject, Requester Time frame: year Group To: Month Year Chart: Line Chart/Time Series Chart Is this possible?
Trouble importing company logo
Hi, Currently using Op Manager build number 7502. We are wishing to rebrand our report headers with our own company logo. We have tried to import a comapny logo jpg via the "rebranding" section under "Admin". We select the logo and click import. Once this was do we restarted the Op Manager server/application. The report header logo will not change, still default Managed Engine. Is there a fault here or do we need to follow a different process? Regards Corie
Changes in HostResource.xml will be maintain after Hotfix update?
Hi Just would like to clarify, whatever changes we do in HostResource.xml, does it will be persist after hotfix applied? Or we have to do the changes again? -- Regards, Anandharaj System Engineer (Unix / Linux)
How do i assign a technition to an alert?
How do i assign a technition to an alert?
Sort the Notes descending in Alarm page
Hi, I would like to have the "notes" in Alarm details page to sort by date desc. Keep the recent notes at top. -- Regards, Anandharaj System Engineer (Unix / Linux)
Event & Alarm ID
Hi, I would like to suggest OpManager to display the Alarm / Event ID in the Alarm page. This would be useful when we put the notes - so that we can refer what we have done for that particular event. -- Regards, Anandharaj System Engineer (Unix / Linux)
Problem associating minor versions of software
Hi I'm trying to associate minor versions of software to the main version (Dragon Naturally Speaking software) but I get the following error when I click on the 'Save' button after I've put the minor versions below the major version in the association window: FAILURE :Exception occured while executing SQL to delete rows Any ideas on why this is? We are using version 7.6.0 build 7602 and use MySQL. Thanks Neil
Problem with Server.xml
I may be missing something obvious but here is my issue: SDP build 8007 I was trying to install a cert from DigiCert last night and ran into an issue right at the end. I used the instructions found http://davemast.wordpress.com/2009/02/13/adding-ssl-to-servicedesk/ and when I created the keystore I used <my domain>.keystore instead of sdp.keystore. In theory that shouldn't be a problem since I just edited the server.xml file to point to the new keystore and added my password to the file. The problem
Poor performance using Support Centre
Hi. We're experiencing very poor performance on our Support Centre Plus system. I've just upgraded to build 7701 to see if this resolved the issue but it didn't. Some of the symptoms include delays while navigating the site and waiting for several hours while trying to import users from Active Directory. I've watched system activity on the server while performance is poor and see nothing out of the ordinary - CPU not maxed out, disk not maxed out, network not maxed out, etc. We're running
What is necessary for changing de Firewall Analyzer Collector IP Address ?
Hi !! I need to change the IP address of my Firewall Analyzer Collectors server from 172.28.255.x to 172.29.51.x. Which config archives I need to change and which are the specific lines? What more is necessary for this change?? Thanks to all for your reply, Diego Rodriguez
NetFlow Analyzer Pro 8.6 Build 8600
In All Devices, when I click on an interface try to navigate to one of the tabs listed below, nothing happens. Source Destination Conversation All other tabs appear to load correctly. What would cause this problem?
Administrators log in with normal user access, domain appearance changed in login window
Hey, None of my named technicians and administrators can log in correctly to MESDP today. The server rebooted overnight due to a power issue. This morning, when people go to log in, the short name of the domain in the "Log on to" dropdown was replaced with the FQDN of the domain. (To be a little more clear, let's say my domain is called DOMAIN.COM. The short name of this domain is DOM. In the log on to dropdown, the value DOM was replaced with the value DOMAIN.COM.) When any of us log in,
Missing functionality in changemanagement
We know that there is a new changemanagement comming, but we had a visit from bussiness auditors and they had some remarks on our chagemanagement inside SD+ : so please can you consider these advises and integrate it in the upcomming module : No filters as in incidents History of approvals Types of approvals (eg approval for acceptance of the change, approval for release) Conversations linked to change as in incidents When sending a notification, the reply on this mails is merged with the incident
More e-mail adresses or separation of request types
Hi there, We're quite pleased with ServiceDesk Plus in our IT Department. Our genereal Facility Services would also like to use the same application for general non-IT service requests. How can we separate the incoming service requests? For instance: 1. helpdesk@yyyy.com is automatically notifying technicians A+B. facility@yyyy.com notifies technician C. 2. Mails with subject "Facility" at the start automatically notify technician C and all others notify technicians A+B. BR Ricci Setholm
No Categories available for new requests after update to 7.6
Yesterday night I made the update of SDPlus MSP from 7.5 to 7.6. Everything worked fine without any error messages. Since the update there are some troubles with the account-based categories. We have 7 categories and all of them have the "This category is applicable for all accounts"-Box checked. When we now create a new request the Category (and Item and SubItem) Dropdown is empty independent of which Account/Site is selected. If we leave the Category empty and edit the request after the creation
SDP not assigned value included in reports
hi, please help me.. how can i removed the not assigned indicated when I generate a reports? Thanks
Notification - Acknowledge requester by e-mail when the request is updated - what does update mean?
Our users interact with SDP mostly via email. I have had users complain that they do not want to see email notifications when they reply to request notifications. So I turned off that feature and turned on the feature "Acknowledge requester by e-mail when the request is updated". My question is - what triggers this? What is the definition of "updated"? I made myself an owner of a request, and set someone else as technician. I then had another technician reply to a notification and I did not get
ServiceDesk Plus Asset Scan fails everytime
Hi Team, We tried a few troubleshooting options from the SDP support site, but still Scanning fails for devices. Please check this device print in the logs. Even though we have RPC running and Firewall ports open, scanning fails. http://bonitas.zohocorp.com/customer_uploads/2011_1_21_4_1_30_Jan_21_2011_11_10_3_sd_8006_logs.zip Logs are attached herewith Thanks Gopi ME Tech
8007: Notification errors
Hi, We just upgraded from 8006 to 8007. Since the upgrade, any response to an OPEN ticket by a requester not only generates the "updated" notification but also generates the "ticket has been reopened" notification. So basically we're getting duplicate notifications, one of which is simply inaccurate since the ticket itself is not closed. How can we go about resolving this? Thank you. James
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