IT Supervisor can not see updates in requests assigned to his crew
Is there any way for IT supervisor to see changes in requests assigned to his technicians? I mean technician himself is able to see that when request become bold that something happen with it. But IT manager (IT Supervisor) also want to see changes or updates in assigned to his technnicians requests.
Approving Purchase orders
Hello, We are looking at utlising the PO functionality of th SD for our PO system instead of our exising solution. One issue I have been asked to find out is whether the PO creator can authorise his own PO. Please advise
New preventive maintenance schedule SD 8.07
It will have improvements for Preventive Maintenance? The most important would be the schedule It would be nice so as FacilitiesDesk schedule !!!!!!!!!!! Preventive Maintenance Management Features * Plan for your schedule maintenance ahead of time, so that it does not affect the productivity of the company * Notify the company about the maintenance schedules * Schedule Preventive Maintenance tasks daily, weekly, monthly, quarterly or based on meter readings. * For planning monthly
Static IP
Can I use DC to statically assign an IP address to a workstation.
Set authorisation limits on Purchases
Hello, Would it be possible to be able to set technicians up with Purchase order authorisation limits. For example, Approver A has a limit of up to £500, Approver B has a limit of up to £1000, Approver C can approve unlimited amount. We would like to migrate our current PO system to the SD+ but the lack of this feature is preventing us from doing this.
Service description cut off - service catalog
Hi, In SDP, in Service Catalog, if the service name consists of two or more words it's not will be displayed fully for user in the drop down box or service catalog tab. (Please see screen-shots attached) I hope this is something easily fixable. Thanks! Miron
Purchase order - drafts implementation
Hi, Right now in SDP if you start the PO and then navigate to another tab or link in SDP, the PO changes are not saved anywhere making user re-enter the same PO numerous times. I would like to suggest implementing drafts approach in the similar way it works in MS Outlook: 1. Then trying to navigate away from the newly opened PO, the dialog will appear asking if user wishes to save the incomplete PO to drafts (folder?) or discard the changes. If yes, the order will be saved into drafts place with
Problem to display data in $UDF_DATE5 field
Dear SD Team I try to display date/time stamp in Request custom template. but data show in $UDF_DATE5 field is 1296012341220 It shoude show as date time format our version is 8.0.0 Build 8007
Patch Mgmt Status Reporting Unclear
Hi DC Team, I find the reporting Under Patch Mgmt Status column very unclear. From time to time I get a Executed (Failed). See Screen shot below Yet when I look at the configuration details only 1 machine has failed yet the status reports that the entire status has failed. Can this be something that could be address to better reflect the result of patching. Plus when I need to show management the status of the updates they want to know why it failed totally and I have to explain to them
How need I do when I wanna assign one request to more than one technician?
I have some job need more than one technician to do it. How can I do this in SDP??? Thanks and regards!
Problem with SDP to move between two different servers
Dear All, I have two servers with SD Plus, they are running under different site URLs. Today I made backup of MSSQL database of server 1 and restored it into database of server 2. ServiceDesk stopped working there - page is not displaying. Are there any config tables I should change? I found only "WEB_URL" in GlobalConfig table but still SD is not working. When opening SDP in browser, manageengine process on server is stopping. Please help.
Support Center Plus full integration
Hi ManageEngine, Currently, in OpManager you can configure in Admin - Notification Profiles - Email Profiles to trigger an email for a certain event and that will create a SR in Support Center Plus. Which would be handy is having the same fully integration that it has with ServiceDesk Plus, where one can create profiles for certain events that come from certain services and assign them to an specific engineer. In other words the product can't talk directly with Support Center Plus if it would be
SLA to Location - bad Idea...
Hi, In my humble opinion, idea to connect Location to SLA is not so good... Please find below my case: What if we have more than one team in one location, and first team is working 8-16 mon-fr and second 24/7? The only way now is to create 2 locations and assign them different SLA... however... if we need to reassign incidents/problems we need to do a lot more than if they were in one location... moreover we are unable reassign task from one team to other if they are in different locations, or assign
WMI/SSH or SMTP - Which and why?
Hello, I was wondering what most people use? For Linux - Do you use SSH or SMTP monitoring For Windows - Do you use WMI or SMTP monitoring? What are the disadvantages of using SMTP monitoring? Can you monitor everything that SSH/WMI can do?
Request won't show up when Request are created by email...
I recently upgrade from build 6002 to build 7010 and some requests won't show up on my Open Request page. As I can see in the header, I should have 28 requests and only 15 of them are visible. I figured out that it was caused by requests created by email including html code. To temporally fix the problem I have to search for those specifics requests, edit the request and Toggle off the HTML Source and now all my requests become visible. I want to know if somebody experiments this issue, maybe it
Desktop Central MSP Released
Dear All, We are pleased to announce the general availability of Desktop Central MSP 7. Desktop Central MSP is an integrated desktop management software for the Managed Service Providers that offers: Patch Management Software Deployment Asset Management Remote Control Windows Configurations System Tools.A free evaluation version can be downloaded directly from our website: http://desktopcentral.com/msp For any technical assistance or free product demo, contact us @ msp-desktopcentral-support@manageengine.com
SDP Issues on Change and Filters
Hi Team, Our customer face this issue in SDP recently. Using the ApplicationResources file, we tried to modify some Tabs for their requirements like Implementation to Implementation and testing etc. It works fine, but after we try to use the print preview, it all shows the old value 1) Print preview show as “Impact Analysis” while in normal view is “Preparation Work” T Also on the Request filtering view – Nothing happen when changing between “All request, Service Requests & Incidents”
Exchange 2007 Issues
While evaluating Applications Manager, I have run into an issue when attempting to monitor Exchange 2007 servers (on Windows Server 2003 R2 Standard x64 SP2). I get the following Displays: The following Exchange Services are not running. 1The MS Exchange MTA Stacks is not running. 2The MS Exchange Management is not running. 3The MS Exchange SMTP is not running. 4The MS Exchange Routing Engine is not running. 5The MS Exch "NA" is displayed for various stats. This problem may occur when the WMI classes
Database backup problem
Hi Helpdesk When i tried to backup the DB of Opmanager. I stopped the Opamanger service and ran the following command with error. Could you please help? Thanks Joe C:\Program Files (x86)\ManageEngine\OpManager\bin\backup>backupdb.bat/sh java.io.IOException: Couldn't get lock for backup\temp1\BackUp_JAN25_2011_16_22_ 53_8722.log at java.util.logging.FileHandler.openFiles(Unknown Source) at java.util.logging.FileHandler.<init>(Unknown Source) at jdbc.BackupDBUtil.getLogger(BackupDBUtil.java:566)
8006 - Email Replies not appended to request
We recently upgraded from 7611 to 8006 and have noticed that email appends do not seem to function properly anymore. Something as simple as the requester replying to the automated receipt notification is causing SDP to generate a new work order. I just ran another test to give you an example... I sent this email in to our SD instance and it generated WO # 48577: I then received the email notification that my requesthad been received and given ticket number 48577 and I replied to this message,
Service Desk Views
Hi, I am in the process of developing a department site for my group, Information Technology, at my job. We use SharePoint as our intranet platform. I have a page that when a User goes to that page, we would like them to see their open tickets that they requested. We don't want them to have to logon to Manage Engine, it should auto log them on based off of their assigned network id, and simply display that user's open tickets. In SharePoint I've added a web part Page Viewer, all this web part
From Windows to Linux
Hi, at the Moment we got an ServiceDesk Plus Windows installation with MSSQL Server. We need to transfer this Installation icluding all Settings and Requests to an Linux installation. How We can do that or is it impossible? Greetings Modding
Error with automatic emailling/notification, after upgrade to Service Desk Plus Version 8007
After upgrading to Version 8007, the automtic emailing system doesnt work. All inbound emails come in as normal, but all automatic notifications have stopped working. If you try and forward or reply to request all you get in the subject field are the fields to be sent not the actual data. ie "[Fwd: ##$RequestId## : $Title]" instead of the proper details. If you then carry on to process the email it does actually send the email, so the SMTP mail is working ok. Any ideas
Customize Request Print Preview to soport Company Header
Hi, i'm trying ti customize the request print preview to include a header with the company logo and some text. How can i do that? thanks in advance
Inability to Customize a Scheduled Last Logon Workstation
I want to be able to set a last logon workstaion report to only the past two hours, and it only gives me 24 hour option. I am using this to show when user showed up to work and logged into their laptops. I can cusotmize adhoc reports, but not scheduled Reports.
ADSelfService 4.4 Does Not Start
1. Installed ADSelfService on W2008R2. Started the console and then provided a basic configuration. Rebooted the machine, and ADSS will not start, cannot be installed as a service, and does not update any logs. The progress bar gets to "Loading Authentication" and then dies. Any help would be appreciated.
Various issues preventing implementation
Our company purchased OpManager a few years ago (maybe v3?) and stopped using it after a year due to excessive issues. We ended up going to HP SiteScope, which, with its latest versions, gone to crap and is no longer good enough for us. The latest OpManager sure seems to have a lot of improvements over the old one, and many of the issues we used to have are no longer there, but unfortunately a few more have creeped up. Here are the "serious" issues we have, that right now are a serious negative
Technical Support
How do I monitor the event where information store for exchange 2003 got Dismounted? Keep in mind that when the store is dismounted the services for exchange server could be still running... Max
Ophaned/legacy user report
I'm hoping someone can nudge me in the right direction. Is there a way via the gui or db to track down users who do not have direct access to a shared resource/group, or are not a member of a user group? We've got 1000 users in the db already (expect it to reach 2000) and I'm nearly certain there are a good number who've been imported in error. All it takes is an accidental '*' in our ldap import string and a couple hundred extra users appear in the user list. Likewise is there a way to track down
User Membership Report?
I'm hoping someone can nudge me in the right direction for a user group membership to resource group mapping report Not interested in what particular resources they can touch, just who is in what user group and what resource groups those user groups are mapped against. So far we have 40 resource group and I expect it'll grow to about 100, so looking for a simple top level report. The intent of report is to share with the team leads so at a group level they can easily check that membership lists
Migrate mysql to sql server
I have Desktop Central Db in mysql server..... Can I migrate to Sql Server ????.
Apply configurations
Since I installed service desk plus.. in the icons tray, the options aply configurations is disabled ??. How can enable this options ???
Issues applying hotfix 70136
Hi I am currently trying to update from build 70126 as I have found it really buggy. The latest hotfix available on the manage engine does not seem to work. I keep getting an error saying the "ppm file that you have specified is not compatible with this product." Has anyone else had this issue or is there a resolution for this issue. Thanks
cisco ap 1100 no cpu data
I cannot obtain cpu data from my Cisco ap's 1100 series,
Opmanager Through firewall?
Hi Is there any way I can manage devices the other side of a firewall securely with Opmanager by either proxying or using specific ports. I know other products allow this? thanks Andy
ability to send html email notifications to all contacts, groups of contacts
hi there, It would be great if we could send email notifications to all contacts or groups of contacts. ideally the emails could include graphics and images. i would like to use SCP to send software update notifications to customers with specific products.
Scan for Windows Services
Is it possible to scan for Windows Services during discovery, just like the option for TCP services.
AuthenticationFailure
What does AuthenticationFailure mean on a server
Mouseover on notes and changing default to printWO when opening request at account.
Hi, I think I already have proposed this idea before but cannot find it anymore. 1) It would be useful if we could have a mouseover option for the notes like there is for the request. So quickly see in the mousehover some information about the latest note(s). 2) Changing the printWO form for the request when opening them from the account information. The print form shows less information and attachments cannot be opened from them. Why not just link to the complete request information. Now we open
Next Release
Any eta of the next release and what features are included? Also are you allowed to share a roadmap of what releases contain what planned features?
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