Technician for Subcategory
At the moment can be assigned Technician to the high-level Category (Admin -> Category) But there can be some Subcategory, which should be assigned to the another Team. Can you please add 'Assign to Technician' feature for subcategories ? Second level of subcategory will be fine.
delete pending approvals
Sent for approval to manager. Manager 'lost' the email with the link to approve. Sent it again and instead of clicking the link, manager replied to email stating approved. Now I have to send it for approvals again. How do I delete the first 2 'pending approvals'?
Account specific request templates
It would be very useful to have the ability to make the available request templates account specific. We don't provide the same services to all of our accounts and each requester can see all categories and request templates. It would look more professional if I could remove the 'clutter' that isn't needed
Why can't I change the Category?
Please see the two attachments. Both servers are virtual servers and are both Domain Controllers. The only way that I can get the Active Directory dashboard to display is to set the category to Domain Controller. I was able to do this for one server, but on the 2nd server and other virtual servers I am unable to change the category. Is there another way to display the Active Directory dashboard?
ALTGR + 2
It is very good to have a shortcut to change the text size. The problem is that is it want to type @(altgr+2) it will also change the textsize to somethnig i dont want to have. Can you please change the shortcut to something else.
Uninstall ServiceDesk Plus
I have an old server on which I installed SDP . I now want to remove all references to the application including it's MYSQL database as SDP is now installed on a higher end server. Apart from removing the app from Add Remove Programs is there an application or batch file which will remove all references to SDP ?
Agent Scanning over Internet
Hey there, Two questions: 1.) Is it possible to have the asset agent communicate over the internet? If so, what are the parameters necessary? For example I see there is a server address and agent port, so say my server is hosted on a server called "SDPServer". Would I be able to have a Firewall rule to allow connections to http://SDPServer.domain.com:9000 and have laptops on the internet update their information? 2.) What would be the implications of having asset information updated while the user
Can't enable NTLMv2
Hello. I've just installed SDP 8.0 build 8006. And I can't get SSO work. I've trieв to install it on Win2008R2 and Win2003R2 x86. All the same. Users get blank screen when they try to login. But I've noticed some strange behavior. Here is the log when I try to enable SSO [13:27:58:130]|[12-24-2010]|[com.adventnet.servicedesk.setup.action.ActiveDirectoryAction]|[INFO]|[33]|: Trying to enable Active Directory Authentication by skull:::: User:skull trying to enable Active Directory Authentication |
Stopping a running process
We are currently evaluating the Desktop Central product to do software installs/uninstalls. I am trying to perform a remote uninstall of Blackberry Desktop Manager, but am running into an issue where it fails if the program is running. Since this is a program that is always running on the desktop, this creates an issue. To resolve this, I tried using PSKILL.exe from Microsoft and scripting it to kill that process, however I cannot make it run from the network share. I have also tried scripting
Problem: No softwaredistribution in Remote Office using Distribution-Server.
I set up an DesktopCentral-Server add 2 PC in local Office and then create an Remote Office and add also 2 PC. The communication Server-DS-Server looks good. Some Files are replecatet to /replication/client-data/ on the DS-Server, and an Inventory scan on the Remote Offece PC works. But I'm not able to distribute Software to the remote-office PC's. I ceate a test Configuration an deploy it to all PC's. The local Office PC are installed, the Remote Office is "Yet to Apply". I was waiting, made some
Event ID configure on op-manager
how to configure event id on op-manager
tomcat response summary
FYI! i have some queries about tomcat response time summary ( successful request & errors) in adventnet a)Does the registered successful request in tomcat is for one day? (or) Does it clears every 24 hrs? pls explain b) also my tomcat configuration does not register Total req, how to track this? wbr Vinodh
Opmanager Performance
Hello, Are there equivalent tweaks available in Opmanager 8721? Periodically, the server will crash and I have seen on other posts where memory for Java and Mysql may be an issue in these crashes. http://forums.manageengine.com/topic/nfa-professional-edition-performance-tuning-tips We have seen consistent heavy CPU usage due to many instances of cscript.exe and ping.exe running, so it isn't necessarily java.exe which is the culprit. Monitoring 500 servers, our Opmanager server is a virtual machine
API request issue. Please help!
I am having a problem when trying to submit a request via servlet api. The requester information is not crossing. Instead it uses the credentials i pass through to create the request. Has anyone encountered this problem and found a resolution. Thanks, in advance.
mssql 2000 data collection problem
Hi, We're using appmanager 9110 and a sqlserver2000 is reporting a Problem in collecting data for the current status of MSSQL server. When I use the mssqldebug file it's not reporting any problem. C:\Program Files\AdventNet\ME\AppManager8\bin\troubleshooting>MsSQLDebug.bat 10.119.252.8 1433 SQL monitor ****** Discovery for database using hostname adasql2000.ada-net.nl and port number 1433 successfull after 204 ms Discovery for database using ip address 10.119.252.8 and port number 1433 successfull
Exchange 2003 information store size incorrectly reported
Build number:8722 I have set up the Exchange dashboard on my Exchange server. I wanted to monitor the exchange database size. I updated to build 8722 which allowed me to add used disk space as a monitor, but it only reports the size of the EDB file, not the combined size of the EDB and STM file which Microsoft uses to determine total Exchange database size. Can you write a patch to make this monitor count both files to give an accurate indication of database size?
CPU/Memory usage as per feature
Do you have some data that if i enable some service in Opmanager how will that effect the CPU/Memory usage. I have idea about the number of interface/ number of device, are there some more which affects performance of the server. Suppose if i change the polling interval/have many notification profile/ monitoring errors/discards etc.
Ticket identifiers ##
Hi SCP uses identifiers to assign incoming mails to a ticket (##123456##). Is it possible to assign a different identifiers per BU? For example; BU1 has ##12345## BU2 has $$12345$$ BU3 has @@12345@@ Best regards, Allistair
Requests hang when accessing SQL database.
Hello! There is a problem with the Service Desk. Requests hang when accessing SQL database Observe the following: Go to the SQL database query some of the queries are stopped and idle, hung over, a new request, he also hangs as a previous request was not fulfilled and so until the next office does not hang SD. Local calls to SQL works without problems. Version SD: 8.0.0.8006 Please tell me where to see the logs and how to solve this problem? Maybe it has something to do with Java on the server?
Remove dependancy on the security log
Right now the file audit portion of ADAudit relies on SACLs and the security log of the file server which is horribly inefficient. Opening a single file creates over 50 log entries (and they all show up in ADAudit). Can you look into creating a small filter driver agent that can do event correlation so opening a file will only create one entry?
process exclusion in file audit
In the file audit portion of ADAudit there is no way to exclude file modifications by which process changed them. Because of this you can't filter out file changes or reads made by backup software or AV software. This adds a tremendous amount of data that I don not want to see. Can you add the ability to exclude changes from a list of executables that the user can add to or subtract from?
Reports - We would like to run a hard drive specific report
We would like to run a report that details the hard drive specifics on a certain model workstation. Can you provide the query that will run this? The model is dc5000
Editing My Details Removes Requester Domain Setting
We have the latest version of Service Desk Plus Pro with latest service pack.We have configured the AD passthrough authentication and this is working fine. However if a user goes into My Details and makes a change, for example puts in their Employee ID number, that user is consequently dropped from the domain and can no longer login to the service desk. To fix it an administrator has to go back in to Edit the requester and change their domain back to what it should be. I'm not sure if this is a bug
Call Alert Pop Up
Hello, when The Supp Reps manage a Open Request and in the same time receive a Call, with pop Up, at the close of Request, the Pop up and the call information are lost. With a POP UP in the other page it's possible to save the call data in order to insert a new ticket ? Thank You Best Regards Alberto
Issues with Tasks / Data Loss
Afternoon! We're attempting to leverage the new Tasks feature in SC+, but have run into a few issues that are severely impairing the use. Description field data truncation: It appears that the description field will only save ~236 characters. Entry of text above 255 characters truncates the data -- SEVERE issue for us. Updating the status of a task (from Not Started to In Progress) appears to drop all associated Comments from the Task. Very bad. The same email template is used for all updates
Need report for sla's
Hi, I need a report that contains: Req ID, Created Time, Completed time + all the states + operation time ex. 6100 | 28/09/2010 09:00:15 | 29/09/2010 21:15:00 In progress | 28/09/2010 09:15:00 Pending User | 28/09/2010 14:21:00 Pending Authorization | 28/09/2010 20:48:13 In progress | 29/09/2010 10:05:59 Resolved | 29/09/2010 18:45:48 6101 .... .... ... 6102 ... ... .... Can someone help me please? I'm using: SDP 7.6.0 Build 7611 with MySQL DB
DeviceExport Supported Devices question
Hello, I'm doing a NCM software selection and DeviceExpert is at the top of the list. First question from customer is related to the new devices that are not supported (NEC, Proxim). I don't know all the answers, so I have to ask here: 1. is it possible to build by ourself a template for devices not supported ? 2. if not possible, the new template is free of charge or should be included into support contract ? 3. if customer has not a support contract, how many is the costs to build a new template
DeviceExpert Build 5520 Released!
Hi, We are glad to announce the release of DeviceExpert build 5520. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5520 New Features & Enhancements Option to specify a particular IP or all IP addresses of an interface to bind TFTP, SSH and SCP servers when DeviceExpert is running in multi-homed machines. Same option is provided for transferring configuration files also. Provision to generate filtered reports
Easy User Access to Monitors and Thresholds
Hi Team Just a suggestion. 1.While configuring device templates, would be nice to include Filters - If CPU >= 75 , WARNING, Alert - TechA@xyz.com,If CPU=65,MAJOR, Alert - TechB@xyz.com etc 2. List View can have more options from Quick Config Wizard, rather than using Quick Config Wizard for One to Many, List View can have all the options Many to Many. 3. Is there a way to save a device configured with all the monitors, thresholds, windows services, custom monitors and then copy/past the setting to
alert for free disk space
currently, I am evaluating NFA 8.6 but I can't receive disk alert email by creating a large file under NFA home directory and get confusion on disk alert setting. Thus, I have the following questions. Pls kindly help. Anyway, the "test mail" is work through GUI ~ is it a instant alert (trigger a alert once reached a specified threshold) ~ if it's not instant alert, what's the interval of the checking ? Can I change the interval ? ~ is it one time alert ? (it doesn't continually fire alert even
Italian Localization Problems
Hello there, we have a customer that have buyed SCP Multi language license and need to use it in ITALIAN language. But SCP don't RUN better in Admin and request modules with all browser ( IE8 , Firefox and Chrome). The customer has planned the Go live in 13 dec. Can you tell me when release a italian file that work fine ? !! Thank You Alberto
Adding a feature in Service Catalog
Hi,1. Can we have a feature such that if suppose a requester raises a request through SC and his manager rejects the request then the status of the request should automatically be Rejected and the requester should be able to view Approval tab so that he will come to whether his manager have approved, rejected or still the approval is pending.2. If suppose a manager himself raises a request of whom he himself is an approver then he should not get a page for approving or rejecting his own request instead
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provides complete solution for SQL Monitoring. The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
Desktop Central Agent Mail to Help desk error
Getting error trying to submit request to Help Desk (Service Desk Plus) from Desktop Central agent. Error is "Unable to send mail; Mail server might be down". Both Desktop central server and Service desk plus server are sending & receiving mail without issue. Both systems are on latest builds as well. Not user related permission as it happens with administrative user as well as restricted user(s).
The top stats page says "no data to display"
We have been testing the Netflow Analyzer Professional Plus for about a week. The various pages have been populated with data. We have been especially interested in the "top stats" area of the dashboards. We came in a day or so ago and the top stats page says "no data to display" in the all of the "topxxx" windows and the graph has no data in it. The Network snapshot screen appears to have data in it. Please see screen shots in attached file. Thoughts? Thank you, support@colfaxnet.com
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provide a complete solution for SQL Monitoring.The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
support centre plus
How to export contacts from support centre plus.
Need report
Hi all! I need a report that will show me which of requests had been closed in the same day they've been created. I use MS SQL database. Thanks in advance!
Reporting on Rogue Admins?
I'm running 7.60 build 7610 on MS SQL Server. I'd like to be able to track down the activity of a "rogue" admin who has been dispatching tickets outside of our standard process. The thing is, I can't figure out how to show in a report the person who dispatched a ticket. I need a query that will show me all of the tickets where the "Request Updated by:" as found in the history tab of request tickets is "X" where "X" is the name of the admin. Additionally having the "Request Updated by:" be listed
Can disk utilization be displayed as MB free vs % used?
Is there a way to display a server list with drive space available in actual MB rather than a %? Right now the servers Infrastructure View displays only CPU% and MEM Utilization%. I'd like to create a new view that let's me display MB free on C:. That or add some sort of Top 10 to the Dashboard that shows the C: with the least amount of MB free.
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