SLA to Location - bad Idea...

SLA to Location - bad Idea...

Hi,

In my humble opinion, idea to connect Location to SLA is not so good...
Please find below my case:
What if we have more than one team in one location, and first team is working 8-16 mon-fr and second 24/7?
The only way now is to create 2 locations and assign them different SLA... however... if we need to reassign incidents/problems we need to do a lot more than if they were in one location... moreover we are unable reassign task from one team to other if they are in different locations, or assign 2 tasks from in ex, one change or problem to two different locations... for me these issues are huge bugs that should be corrected... we should be able to set up teams (groups) work time rather than whole locations...

What do you think? Maybe you have better workaround than me? Many Thanks!

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