Importing ISA logs..?
Hi. My questions is.... Is that possible to import ISA 2006 firewall and web proxy logs to Log Analyzer and how? I successfuly managed to get dhcp and ISA system logs but unable to find ISA option in the log types (WC3 IIS-DHCP...)
Helpdesk ticket from Contract reminder
Is there a way to raise a ticket when a contract is due rather than just send an email reminder? A ticket is a perminent reminder until it is completed, an email can be forgotten. I can forward the email to the helpdesk, would be nice if it was an automated procedure though.
Templates for Problems
Hi all, it would be absolutly great if there would be a possibility to you the request templates also for problems. That would help a lot because the interface would look similar and you can sort you fields in the same way as you can in the requests/incidents. For our technicans it would make all clearly arrange for them. And I don't think it would be that much work to integrate it because this feature is also useable for requests and changes. Kind Regards Thomas
SNMP v3 problem in MibBrowser
I just downloaded and installed the free MibBrowser tool. I want to query a host that only recognizes authenticated SNMP v3 requests. I went to MibBorwser "Settings" -> v3 and then add a user to its list. I entered my SNMP v3 hostIP, userid "xyz" and pass phrases. I clicked apply and after a short wait, it fails with a "Discovery failed for user xyz". I traced the SNMP traffic with WireShark. The actual SNMP packet had the userName "initial" not "xyz". Is there another place where I have to
Import Vendor for CSV
Hi Do not have that option import vendor for csv
Questions about filtering and translate
hello guys I have some questions about manipulating the requests and technicians. 1. is there a way to recieve the request with the devices it self? for example in the case of broken or sth. 2. how to filter some menus in "new request" for some technicians? 3. is there a language file for working on it and import it? how we can translate the ServiceDesk Plus to other languages? Best regards Abdo
Support phone numbers
Hi, We recently had a problem with all our ManageEngine products (Service DeskPlus, Desktop Central and Password Manager Pro). Can you tell me the support telephone numbers for Australia and UK as I was not able to get the free phone numbers to work. I tried the international number (001 925 924 9500) but there was noone available. Thanks, Simon
CLOSEAUTHKEY in autoresponse differs from workorder.closeauthkey
Dear SD support! After upgrading to 8.0.0.3 i've noticed that requester cannot close request clicking the link in the autoresponse. Digging the problem, i've found that CLOSEAUTHKEY in e-mail differs from the one in the database. What gives?
Dashboard
Hi, Just installed this, but cant seem to find the Dashboard Tab whihc normally sits at the top. Is this normally a defaul tab, or is it only available when certain features installed? How do i get it back? It was deleted, it just isnt there when i installed... Thanks
View request of service catalog in request problem..
Hi I have a problem with the request of service catalog ; Not are views in Request Problem and request of Change but: when i use a request default , is viewed in Request Problem and request of Change view request of request problem view the problem with default requests requests of service catalog not have options of new problem and new change Options in the default requests
SDP - Change of button caption
Is it possible to change the caption for the "New Incidents" & "Edit Request" button? if possible, can anyone give the steps?
SMPT external
Hi I want to set SMPT settings to an external server. Example i want to be able to use smtp.gmail.com We want to do this for priority alarms, so that a third party can be notified. This monitoring will be through a second link, so will have access to internet if our main service goes down. We do not want to use our exchange server, as this defeats the purpose (if our main link is down) there is no way of communicating to the server. this second link is seperate to network for security reasons.
Folder Monitor in OpManager
I have several network appliances that I have setup to dump a backup file of their config to a server every night. Is there a way to use the Folder monitor in OpManager to check to see if the files are coming in every day? What I want is OpManager to look at the folder, see if a file was saved there in the past day. Is that possible?
ADSelfService Plus BACKUP
Good mornig, Is there any procedure to do a backup server and restore procedure ? Thank you.
PDF Report Maxes Out at 85 Pages
Today two of my reports that I received via email stopped reporting after 85 pages. The reports are sent as a PDF and did not contain all of the event logs. For instance it would display the logs from 1/18/2011 between 10am and 11:59pm, but the reports from midnight to 10am were missing, since the report stopped after 85 pages. Is there a way to change this? Our reports do not hit this size often but when it does I have to go back to our old way of viewing events to catch the events that were missed.
Trying to generate a report listing all the top Event ID's being generated for a given time range...
Hi, I'm trying to find a way to run a report and list the top Event ID's that are being reported for a given time range (i.e. previous week). Is there a way to do this with Event LogAnalyzer 6? I know I can report on the top processes that are generating the most events but we'd like to see the top Event ID's that are being generated for an environment for a given time range if possible. Maybe even be able to list hosts also that are generating the events in a clean format. This way we
Highlight Mandatory Fields on Request Details
When opening a work order, it would be great if fields that are mandatory for closing could be highlighted if missing. The warning that you attempted to close a work order without a mandatory field completed comes up too late and poorly placed in the process, that most techs fail to realize that they haven't closed their request. Thanks, Michael
Remote computer agent install by IP range
It would be nice to specify your remote office and include an IP range to scan and either populate or auto install the agent. The fomat of the csv requirement is a causing me some grief. Thanks, D
Ad by IP address
In Desktop Central, is there a way to search by IP range instead of Domain?
Network scan
I am probably missing something very simple here but how do a perform a network based scan. I have a bunch of remote subnets with clients that are not on a domain so I would like to give desktop central an IP range to scan. Also any way to get printers to show up just so I can keep track of them? TIA Blax..
Swipe data
It should be possible to swipe data. Users are getting more and more into the software, and get good ideas, and sees things from different view angles as soon as they get familiar with the product. Often it sadly is that there is a lot of work in the system, and a lot of data has already been inputted in different cases. But it would be great if we could "cut the rope" and almost start all over again. I know i could install it on a new server and start from there, but that is not what i want. I
Opmanager URL Monitors dont show up in dashboard
I have added URL monitors via the Admin section of Opmanager My dashboard shows the number of monitors I added via the admin section, but when I click on URL monitors the view indicated there are no monitors in the database. Do the URL monitors in the Maps view have to be URL monitors set up i nthe server profiles or is there a way to put the URL monitors I configured in the Admin section in view? The URL Monitors Maps view does not have an "ADD" or "IMPORT" buttong on the top right light the
OpManager Distributed Edition (build 7502): Database maintenance and CPU-usage issues/problems
Greetings. We are running Distributed Edition of OpManager, build 7502, and are experiencing two issues: - Database maintenance is not working as expected (total DB-size of 18GB), even though Database Maintenance seems to be configured correctly (see attached image 006.png for setup, and 005.png for display of statistics from October'09 to February'10) - CPU monitoring claims 'no data available', but if I change the reporting period to 'Last month' (works ok), and selects one of the servers and
Downtime Scheduler data mismatch
Hi Team We tried to set up a Downtime and verify the Availability of servers, but there is a mismatch in OPM report. request id ##4294860## Please check this attached report for Server Availability and the Downtime scheduler configured for this system KNB-AV-01 which is in the Downtime Schedule. If you notice, downtime has been scheduled for Jan 8 - 11.00 PM to Jan 9 - 8.00 AM. But during this time, this device had gone down from 22.40 PM to 23.03 PM, which is roughly around 23 Minutes and then
Device become invisible after move to new category
Hi, I have created a new category called "SAN Switches" and move 2 my SAN switches from existing "switch" category to the new category. But now its not appearing there. Checking in Device template page, it showing as attached screenshot. Adding the device also cannot - device already exist message. -- Regards, Anandharaj System Engineer (Unix / Linux)
Wrong bandwidth shown in the historical gpaph
Hi, I'm monitoring a 1.54M link using Opmanager. When I generate a graph for this interface (in realtime) it generates a accurate graph. But if I generate the same report for a custom period, it gives wrong values in the Y axis. For an example I'm getting 17.5Mbps of traffic in the 1.5Mbps link. Please refer the attachment. Thank you. Sampath
Query last pulled value from all monitors
Hi, Today i notice that some of the monitors are actually not getting any value from server. Since the "Monitor" does not showing the last pulled value like how it showing for MSSQL / Exchange Monitor, it is really troublesome to check one-by-one by clicking "edit" -> "test monitor" So, can someone help me to provide a SQL query that will query the last pulled value (within 24 hours) fro all monitors? -- Regards, Anandharaj System Engineer (Unix / Linux)
A successful report and a failed query.
Team, When I create and run a report it runs fine. When I asked to see the query: SELECT pd.PRIORITYNAME "Priority",wo.WORKORDERID "Request ID",longtodate(wo.CREATEDTIME) "Created Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID WHERE (((longtodate(wo.CREATEDTIME) >= datetolong('1288584000000') AND ((longtodate(wo.CREATEDTIME) != 0) AND (longtodate(wo.CREATEDTIME) IS NOT NULL))) AND ((longtodate(wo.CREATEDTIME)
Monitor SAN Switch (Brocade)
Hi, Does anyone manage to configure brocade SAN switch in OpManger? I can see the "brocade" in device temple, but there is no default monitors assigned. I also not sure what are the monitors that supported by Brocade. -- Regards, Anandharaj System Engineer (Unix / Linux)
Netflow Analyzer Pro 8 - Export Application Mappings & Reports
Our company was recently purchased and we are in the process of moving our Netflow Analyzer Pro to a server at the new corporate headquarters. I would like to know if there is a way to export the Application Mappings and Reports to the new server, but nothing else. We will be monitoring new devices and we want to start with fresh data. Can this be done or should I just move the database and then delete all of the devices and start fresh. Please advise. Sincerely, Matthew Linsemier The Doctors
Drill down reports
Hi SD+ Develops, its been a long time since i used to work with SD+, now I'm back to use it again and i can see a lot of changes and great developments since version 5 and 6. I was wondering whether reports can be drilled down. I want a report to find all workstations with any versions of Microsoft Office. Then i want to drill down to different versions. Then i want to drill down to where these versions are installed. Please can somebody reply to me about this?
Upgrading from 7.0 to 8.0
I checked the "About" page and clicked on the "details" link and found that it recommends using the migration sequence if you're below build number 7500. What it not clear is if this applies to 7.0 or 8.0? In other words, I want to make sure I follow the right path for upgrading and I'm currently at 7.0 Build 7018, so do I need to follow the migration sequence process or is that only for 8.0 Build 7500 and above?
AD Manager Plus and Exchange 2010
Does AD Manager support the creation of Exchange 2010 mailboxes?
Add resolution information to "View Requests by Requester" ?
When working on a request and selecting Actions | View Requests by Requester, the listing of requests displays. After selecting a prior request, the request details display with notes, but not the resolution. Is there a way to add the resolution to these details? Currently the description displays, but nothing else.
List of Windows Services by Device
Hi, I want to have a quick overview of the windows services that assigned to all devices. Can some one help me with the query? This report should include any service(s) that is not assigned to any device also. I know there is "windows service monitor availability" report, but i want the report to be based on service. E.g: Service A - Device 1 - Device 2 Service B <empty> Service C - Device 1 -- Regards, Anandharaj System Engineer (Unix / Linux)
Custom Report - POs From The Past Year
Good Morning, I'm looking to create a report based on Purchase Orders that will show purchase orders of any status from the current year (January 1st to current day of the current year) put in by specific users. Here is what I have so far: SELECT pos.STATUSNAME "PO Status",po.POCUSTOMID "PO Number",po.PONAME "PO Name",longtodate(po.DATEORDERED) "Ordered Date",longtodate(po.DATEREQUIRED) "Required Date",poa.FIRST_NAME "Requester",pos.STATUSNAME "PO Status",paao.NAME "Vendor Name",po.TOTALPRICE "Total
Agent Installation Issue
I am trying to install the agent on my computer (Intel i5 with 12Gb ram running Windows 7 Pro 64bit) through the Admin > Scope of Management window. After selecting my computer I clicked on install agent however after 35 minutes it still says "Agent installation has started in 1 computer" with an Agent Status of Yet to Install against my computer name. I suspect something has gone wrong as 35 mins to install on a local network seems to high, can anyone point me to some logs please ? Thanks,
Repository-browser for users
Hi. Just wondering if there is a solution for an user to browse the repository and install software? Without the help from an administrator to deploy the software?
In progress failed.
since the last patch, when I deploy a new distribution, the current status always says In progress ( failed ).
Cannot delete a request with a large amount of conversations
I have a request that I believe is slowing down my system as it has 100+ conversations attached to it. The request continues to gain conversations as they are being attached as returned emails. (technician email changed). I would like to delete this request altogether. I am getting an error that the delete failed. Is there a way to manually delete the request using SQL (MSSQL)? Or, is there a better way that you would recommend deleting the request? Thanks!
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