Theshold values gone.
I don't see the threshold values any more. All the thresholds values are disappeared. When I look into the detail, all the Threshold alert value and the rearm value are gone.
connection to domain after patching- cannot log in
I am running version 8 with build 8006 of service desk plus We authenticate through active directory and SDP is running on a windows machine (mysql backend). The issue we are seeing in our test environment for the last few patches is that when the patch is applied and servicedesk starts up, we cannot log in as service desk seems to not see active directory. The workaround is to restart service desk plus a second time.
Thresholds - all lost over night
Hi, Something happened and we have lost all our thresholds for all devices. The thresholds are not present anymore in the templates. This has happened for all templates in the same time - the standard ones (cisco, windows 2003, all). They are all missing - those built in the original templates but also those modified / added by me. If i go to the a specific monitor I can see the status of the threshold as "normal" in green but if i try to edit the threshold there is nothing as threshold alert or
Monitoring cluster ESX 4.0
Hello, we have a ESX CLUSTER. When we try to discover one nodes of the cluster, throught the "Add New Host" button of the Virtual Devices Infraestructure view, the application reports an Error, and the device is not discover. Does opmanager supports ESXs cluster? How we can monitor these types of devices? Thanks
Alarm Screen Options
I want an option to e-mail the specific alarm from the alarm screen. I would be nice to be able to select "e-mail alarm" and send it directly to the responsible tech or even into my Service Desk, not just automatically.
Asset Disposed Report
I am trying to create a report that will run every month, and it will list assets that we have disposed during that month. I'd like it to use the date that we actually switched the assets "Resourse State" to "Disposed" as the criteria in the date filter. Right now it only gives me the following options in the Date Filter - “Expiry Date” “Acquisition Date” “Lease Start” and “Lease End”. Here is the query for the report using "Expiry Date" as the date filter (we don't want to use Expiry because we
Opmanager support Multi CPU ? SQL DB which Opmanager using.
Dear All, Please , Confirm to us. How using the opmanager work on multi cpu processor server. or how can check it by myself , We want to surely with server spec for opmanager installation. and show to opmanagere supported and using the multi-processor cpu. Database Question Database of opmanger which default to be the mysql db. Don't sure the version of MySQL and its support to Muti-CPU or not ? if you told me how i can see its ( cpu usage more than one for runing the opmanager or using
OpManager Won't start
Hello, After my linux server has crashed OpManager won't start. I have copied the .vmdk (Vmware virtual disk) to another server. And when i am starting ./StartOpmanagerServer.sh i get the message. Please enter License file path: Any help?? Greetings, Meerman
Creating Assets Report
Hi All, I'm trying to use ManageEngine Service DeskPlus on Asset Tab. After entering hundred of data, I tried to create an asset report. Unfortunately I can't figure it out how to show the asset's report with it's price and it's acquisition date. On resources , there's no column consist price and acquisition date. Anyone have the same problem?
Eventlog Analyzer and Firewall Analyzer questions.
Folks, I have just started to test the firewall and eventlog analyzers this morning. My first issue seems to be they both want to use syslog port 512 for themselves. Shouldnt this software be smart enough to see that another product is already installed, and somehow "share" the database from the other product, or is that asking too much? My fear is that in order to use more than one of these packages, I would have to either have seperate servers, or manually reconfigure all my devices to use 2 different
Desktop Central change mysql password
I use Desktop Central trial edition . When I change Desktop Central mysql password,Desktop Central can't start. How can I do? Thank for your help.
OpManager: Change login page
I want it to display corporate logo. I know you can change it in Service Desk.
How can i fix it?
I have two devices: 1.cisco 3735 IOS (tm) 3700 Software (C3725-IS-M), Version 12.2(15)T5 In this device has three interface,I want to use manageengine netflow anylyzer to monitor one of them but in the device group disp three interface.like inde1/inde2/inde3/ how can i fix it? 2.cisco WS-C4506- Supervisor V-10GE ios Vrsion 12.2(50)SG, RELEASE SOFTWARE (fc4) In this l3 switch, has ten vlans,every interface has a interface ip address. the problem happened as above. and in some interface ,there
Reports - Hard drive data on specific model workstation
We would like to run a report that will tell us the hard drive info on a specific model workstation (dc500). Could you please provide the query I would need for this?
OpManager SNMP
Hi, I am new user of Op Manager as recently i have configured the 4 Cisco routers and 2 switches on OM without any error and i have enable SNMP on router. but in windows Desktop i am facing some problem its not showing Graph Report CPU Memory and disk Utilization on Dashboard and how can enabled SNMP on windows as i have started the SNMP services on desktop but no result.In Op Manager Credential Setting i am choosing Public and other but problem not resolved. can any one help on this regards, Thanks
WMI Monitoring is very probelamatic
Hi Opmanager Support. We are monitoring a few Windows devices using WMI. DOmain controllers and some exchange server .The value are very inconsistent. some monitors are working. some are not working. please find the screenshots and some logs attaached. we also ran the wmiadap.exe \f command a few times on the servers. but the problem still exists. http://bonitas.zohocorp.com/customer_uploads/2010_12_22_9_1_45_logs.zip thanks Gopi ME Tech
Cant open file 'servicecontractri.ibd'
Hi I am getting a failure on my backup of SupportCentre ERROR = General Error, Message from server: "Cant open file 'servicecontractri.ibd' errno:1) Wondering if anyone can assist? Steve
Business services in 8.0.0 version
Hi, Where can we manage business services in ServiceDesk plus 8.0.0. We are using enterprise version and i cannot find this section ... Thanks
Grouping licenses?
Hi, I would like to know if there is any posibility to group different version of a product. For example, I have a colume license with office, that allow me to use new and older version. So i have let's say 100 licenses, and I installed 60 of office 2010, 30 of office 2007 and 10 of office 2003. Can these be grouped as a single "office" license? And the same at the operating system, grouping win 7 enterprise and xp professional.. thanks,
"No flows received" e-mail alert
Hello, we used to get an e-mail from netflow analyzer like this: Dear Administrator, This is an automated mail generated by the ManageEngine NetFlow Analyzer, to inform you of following event. Message The following interface is not receiving flows for past 15 minutes Device name XXXXXXXXXX Interface Name GigabitEthernet0/0 but recently we've noticed probes not sending data (or collector not receiving..) "silently". Where configuration tasks about this alert are located in Netflow Analyzer?
concentrate attention to something specific
how i can view all the traffic of my devices to a specific site... like facebook, youtube or google. Please Answa Me! Tnks!
Raw Logs Archiving disabled, space in C: storage still filling up to 100%
Hi, I tried switching the logs storage to a E: drive, then I tried disabling the Raw Logs Archiving, but I still have some kind of files filling up both C: and E: drives. I used to have exactly this amount of space using FW Analyzer 6 and 20GB was good enough space for my logs. Now the analyzer eat up all the space in about a day (even with Raw Logs Archiving disabled!) Please advice!
Warning window
Team, I see the following small issue. I try to assign an asset to the user. I chose the asset and changed 'Asset State' to the in Use. SD asked to choose user. I should choose user. I chose xxx. But should be chose yyy. I changed user to yyy and see warning window as on screenshot. Can you please turn off this annoying warning ? This warning will be apper each time when you will change the user (first time is ok). Just do it. Thanks
Import devices and DB
Hi All, We have 1 Prod Opmamner setup and one more for QA. We have trial license on QA. I have just setup this environment. In order to replicate the same scenario, What all should i import from Prod to QA? Also i dont want all the notification profiles to be imported (otherwise there will 2 email triggers for the same alert) instead a common test profile has to be set up for all the devices. Any other things i have missed out please let me know. Regards, RK
Agentless scanning for Windows 7 64bit?
I'm having problems getting our Windows 7 computers to scan on the domain. The XP computers are fine but the Windows 7 computers are giving me this error in ServiceDesk 8.0.6 "Connection to RPC server in the workstation failed. " I've turned off the Windows Firewall and I ran the scan_setup.vbs file and I tried all the recommendations on the "Troubleshooting DCOM Error" page (http://203.199.211.69/sd/AddSolution.sd?solID=4501) And I tried all the steps in the "Scan Troubleshooting" page that comes
Watchguard Bandwidth
I am testing out Firewall Analyzer and have a Watchguard X750 Firewall. It is not showing bandwidth data. I have completed the additional steps per your instructions. Any ideas?
Unable to change SLA Details
When editing SLA details or adding new ones I receive following error: FAILURE :Error while adding the SLA Details. Please report the problem to the system administrator, with the Error Code - 1.178.193.400.926. Any ideas? Regards John
Using Net Send for alerts
I am trying to send alerts via net send using a notification profile. I have set it up as I think it should be, but it will not test the profile correctly. The test never finishes. The attached picture shows the settings I am trying. Does anyone have this working or any ideas? Thanks Tim
DE backup operation creates "User authentication failed" messages on Cisco ASA 5500
DE is able to backup a Cisco ASA5500 successfully. However, viewing the event logs on the ASA during a backup, shows that DE made multiple login attempts during one backup procedure. It looks like there were 3 successful logins and one failed login during each and every backup procedure. Why are there multiple logins?...I assume for each command issued? like, "show version" "show running-config" "show startup-config" etc. Why is there a failed login?...can this be fixed? Thank you
Service Desk Plus
Hello! There is a problem with the Service Desk Plus. Requests hang when accessing SQL database. Observe the following: Go to the SQL database query some of the queries are stopped and idle, hung over, a new request, he also hangs as a previous request was not fulfilled and so until the next office does not hang SD. Local calls to SQL works without problems. Version SD: 8.0.0.8006 Please tell me where to see the logs and how can I solve this problem? Thanks in advance!
Requests for password only goto one admin
We are trialing the software so using the eval version (version 6.3.0 build 6303). I have added the account and password data through the default admin login and created a new admin login called simon. When the guest account makes a request for a password, the only account that can see the request is admin not simon (through Admin, Users then Password Access Requests). Is there a way that any admin can see and approve/reject the request because when we go live there will be 5+ admins and if
Best Practice - Integrating ServiceDesk with SupportCenter
We're looking into on how to best have requests/problems that relies on internal as well as external (customer) workflows. i.e. a customer request escalates and gives cause to open a SD problem with a followup change etc. There seem to be no obvious way to integrate the two products... I'm looking forward to hear what ME suggests as well as the community, how do you guys do it? Use Case: 1) Customer support recieves a ticket that looks like it's caused by some core component bug 2) Customer support
Wishes from ManageEngine Desktop Central Team
Hi Folks ManageEngine Desktop Central Wishes everyone a Merry Christmas and Happy Holidays. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog | About ManageEngine -- Try our ManageEngine Certification Program --
Option to push instantly
I would like to be able to push out applications or patches instantly rather than having to wait 90 minutes or for the user to log in
Issue installing a msi
I get this error message when installing the msi. "Could not connect the share from the client computer : Logon failure: unknown user name or bad password." I can access the share from the client machine without any issues. Please let me know what could be causing this.
And - Or - selection for viewing filters
Hi, we saw that you changed the AND-OR possibilities for the reports. Will this be implemented for the viewing filters aswell? Would be very usefull. Thanks, David
Contact creation w/o CSV
How can I create a single contact through the web interface. CSV process takes my users out of the application. Lorh High Octane
I would like to know product of ManageEngine about log consolidate
I would like to know product of ManageEngine about log consolidate(Windows, Unix, MSSQL, Oracle audit log, Network device CISCO, etc.) My company have demand of this product. Currently, my company use Op/App manager which support me only performance log(not usage log) Which one is on this requirement. Suggest me please.. Thanks BR M.Suradech
asset inventory, strange PC names
After we upgraded to v8 we started to see workstations listed twice in the asset list. For instance we would have a server name Server1.whatever.com and then we would have one almost identical named Server1.whatever.com.old Its seems almost random when one will show up. But they do show up. If I delete the entry, it will show back up again. It does not seem to be hurting anything but its starting to get annoying. thanks j
Asset Agent
Hi I am evaluating v 8 of sdp, I noticed the asset explorer, what I do not understand is why when an asset is in a remote location in the service desk inventory it will try to connect to the local ip address of the asset (ex 192.x.x.x) instead the current public internet address, I have in the agent config selected both methods but still all remote machines will show their local / ip address instead of public address making it impossible to remote control or even refresh the invenotry of them Regards
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