change the SNMP public (default) credentials in netflow analyser after initital configuration
Hi ..From where to change the SNMP public (default) credentials in netflow analyser after initital configuration.. Thanks
RPC Server unavailable
Hi! On most of our virtualized (VMWare) Win2008 servers we get the "RPC server unavailable" when trying to set up WMI based monitoring. RPC server is up and running, so is WMI and DCOM on all the servers.... Firewall is disabled on all machines, and the servers are on the same subnet as the OPManager server. I have searched through the KB articles and the forums, but so far no luck in finding anything that might resolve the problem.
Tiral version to Lincence version upgrade
Hi, We are currently using Manage Engine application manager trial version. We will purchase the licence within a few days. We have a few doubts which we need to clarify. 1) Can we re-use the existing monitors Set-up in the Trial version, once we upgrade it to the license version ? 2) Will we be able to open the Manage engine console once the licence expires ? Thanks Anand
Report on Ticket Type
How do i run a report that lists me all the different 'Ticket Types' we have raised? We have Tickets Types such as: Incident, Service Request, Enhancement etc
Do not email on ticket assignment to a support rep, if the support rep is self.
We love the ticket assignment notifications (When a support rep has been assigned a ticket) however its annoying when the e-mail comes in when we assign the ticket to ourselve. Current Operations: Bob "picks up" or assigns a ticket to himself Bob gets an e-mail saying a ticket has been assigned to him. Proposal: Admin enables "Do not email self" Bob "picks up" or assigns a ticket to himself Bob does not get an email. Ashley assigns a ticket to Bob Bob gets an e-mail saying a ticket has been
Embed Weather Map Widget
Finally got this to work, after adding a new widget, custom html US Weather Map <embed src="http://image.weather.com/web/flash/FMMain.swf" width="600" height="400" type="application/x-shockwave-flash" allowScriptAccess="always" allowFullScreen="true"></embed> With internet connectivity, it auto updates every 5 minutes. Here is another one which will focus on your location based on latitude and longitude. <html> <head> <title>Weather</title> </head> <body> <center> <object width="600" height="400">
Configuring Email Notification
I have been trying to configure the notification by email. I am using two separate servers for Netflow and ExchangeServer 5.5. I think I have put in all information for sending email notification but test mail is always failed.
Deleting a user from the aaauser table
Dear All, i was trying to import a new user from active directory, it gives me any error that the user is already existing. when i wrote this query (select * from aaauser) in the database query page, it give me that the user is existing in the table but i can't see him in the users page in the software. can u tell me how to delete a user from the table.???
EventLogAnalyzer on debian 64bit
I am trying about 7-8 hours to make EventLogAnalyzer to start, but i cant, i run debian amd64, when i press the add new host, it gives me blank screen..., also, the ./runSEC.sh needs library file phoenix:~/ManageEngine/EventLog/bin# ./runSEC.sh bin/SysEvtCol: error while loading shared libraries: libz.so.1: cannot open shared object file: No such file or directory when i link the file with phoenix:~/ManageEngine/EventLog# cd lib phoenix:~/ManageEngine/EventLog/lib# ln -s /usr/lib/libz.so.1 libz.so.1
Cisco Temperature Monitor
Hi, I have existing Cisco switch with temperature monitor that working fine. Now, when i add the temperature monitor to the new switch, its not able to get the value. Comparing the OID, seems like there is some differences. Working Temperature Monitor: Graph Name: CiscoTemperature Display Name: Temperature-Chassis Temperature Sensor OID: .1.3.6.1.4.1.9.9.13.1.3.1.3.1 New Temperature Monitor: Graph Name: IronportTemperature Display Name: Temperature OID .1.3.6.1.4.1.15497.1.1.1.9.1.2 -- Regards, Anandharaj
Service Catalogue
Hi, We are deploying Service Desk Plus (SDP) and before we have created our Service Catalogue. With Service Catalogue we want to list to all our services, including incidents verification. The problem is, with Service Catalogue when cannot create an “incident form”, he always create the form/request like a service request. So we cannot evolve from an incident to a problem with the Service Catalogue forms. Thanks in advanced, Best Regards, Henrique Alves.
Import Resource Groups
Hi, I was wondering i there is a way to import a large amount of resources which I know is possible but I would also like them to be imported into specific resource groups without have to set up all the groups initially. Is this possible? Thanks
Resource Group Import
Hi, Is it possible to import the resource group? I was hoping to be able to do this via the department / location fields but it does not appear that I can do this. Thanks in advance
"Old" SLAs to Service Catalog
Hello! Please, explain to me, old SLAs (defined in non-ServiceCatalog module) can be applied to requests, created through Service Catalog templates? Thanks!
Contracts Module - Enhancements & Issues
Dear All, Now that the 7005 is out, we are back on feature enhancements. Previously, based on your suggestions, we improved the reporting module & it has come out well with lot of issues getting fixed. I would like to do the same for the Contracts module. Contracts module, as you all know, is an integral part of any customer support software. We have a couple of suggestions for enhancements of the same. And therefore, I would like to invite suggestions for enhancements to the Contract Module, the
Netflow plug-in SMTP ???
Netflow I have little problem when Netflow plug-in SMTP to send the report but could not find the SMTP settings changed ???
Restoration DB
How to restire DB
URL in password reset email incorrect
I have been setting up SD+ and found that the URL link in the password reset email is incorrect. When it comes through it is formated as http://10.0.1.50:8080/http:/noc3.mydomain.com:8080 instead of the correct http://noc3.mydomain.com:8080 I have reset the URL in the self-service portal setting but everytime I change that field and save it thoughs an error unless I leave it at noc3:8080 This seems like a bug but wanted to see if anyone else has seen this. W2003 8.0.0 Build 8007
REST API Error - GET_REQUEST
I have successfully added requests using the API. Now I'm in the process of retrieving data from the REST interface. I am accessing http://<service desk server>/sdpapi/request/<ticket number> I am sending the following POST attributes: OPERATION_NAME=GET_REQUEST TECHNICIAN_KEY=<valid key here>Here's the output I'm getting: <operation name="GET_REQUEST"> <result> <status>Failed</status> <message>Error when performing required operation.</message> </result> </operation>
Dashboard Errors
Hello, We're running OpManager 8722. If I try to add a widget to the dashboard, I get a completely white page with Error in the upper right hand corner. I tried rebooting the server running OpMgr. After reboot, I noticed if I go to Maps > Servers > List View that page only shows the menu bar at the top, but none of my servers are listed. However if I click the Maps tab all servers appear normally. Please advice. Tom
Unable to remove Groups from Service Desk
Hi We are unable to remove Groups on Service Desk. It comes up with error " Groups cannot be deleted as it is being used by other module " Please help. Thank you Michelle
Cisco Catalyst 3560 PoE-48 Port - PoE Utilization Monitor
Hello, Does OpManager have a monitor to view the PoE Utilization on our Cisco Catalyst 3560 48 Port Switches? Thanks
Does AD Manager Plus 5 support Exchange 2010?
Does admanager plus 5 support exchange 2010?
T1 reported rates are incorrect on WAN interfaces.
I am getting spikes way above 100% utilziation rates. The interface in NetFlow Manager is set to 1536000 bits per second (full T1 speed). The serial interface on the routers are set for frame relay. Bandwidth and the clockrate are set at the frame switch. Is what I am seeing in the reports reliable and correct? It seems not based on the fact that I would think that you can't have utilization rates above 100%. Any help in this matter is greatly appreciteated.
Help with unknown protocal assignment - UDP ports
I am trying to assign traffic types with unknown ports, I can get it to assign the port but I am running into a problem with UDP ports. I have alot of VoIP traffic which of course picks a random UDP port in a range say from port 20000 to 45000. The problem is if I assign it to the SIP group I create any traffic that uses any of that range with be classified as SIP traffic when it is not. Since many applications pick UDP ports at random can you give me any suggestions on the best way to correct this?
Guidance needed
Hi There I am very new to Manage Engine, I am finding a couple of issues which I am sure are easy to correct. The first is changing the column widths within the application, how do I do this so I can see the full name of the software? Secondly, when catergorising, giving an access type or and type if licence, I seem to go through selection of the software, and then one of the sections and then selecting OK when completed. This means for each piece of software listed I have to go through a
Mac support?
Hi. Our corporation are seeing a great increase in MAC Computers recently. Is (basic) support for Mac OS X being considered? If so, is there any time frame?
Desktop Central - Security Policies - Active Desktop
Hello, Can you please tell me where to go in DC to configure Security Policies for the Active Desktop (as per the Admin and User Guides)? Thank you, Wayne
Unable To Add Microsoft Virtual Machine Bus Network Adapter Interface
this is a windows 2008 R2 enterprise virtual machine hosted on a windows 2008 R2 enterprise hyper-v host. the is a when i rediscover interfaces it shows a bunch of interfaces that do not exist on the virtual machine. they appear to be interfaces from the host. however the interface that the virtual machine uses is present and has the correct ip. however when i select and and try to add it, it simply does nothing. the interface is never added and there is never an error message. please view this
Change Mysql password in Desktop Central
I use Desktop Central trial edition . When I change Desktop Central mysql password,Desktop Central can't start. How can I do? Thank for your help.
Adding the ability to email assigned users of assets that belong to an asset group
I love having the ability to email all users of a software...a feature that's available in the menu options for a software. I'd like to request the addition of the ability to email all the assigned users of machines in an asset group. For instance, I have a group of all of my Windows 7 laptops. Each laptop has a user assigned. I would like to be able to select the group and email all of the assigned users in order to let them know about patch issues or any other info as needed.
Group Permissions
Is it possible to query an AD group and find out what resources it has permissions to?
Licence Expiry
Hi Can someone advise what happens after licence expiry? I have 'heard' that access will still be possible but no support will be given. Regards Barry
Product visible for customer
Hi, Why isnt it possible to make a Request Template where customer can select software? As it is right now, only Sup. Rep can see/edit the Product, and not the customer.
Popup on Closing Call "the contact has not acknowledged the resolution"
Hi SC, Arun looked at this request for me in Jan 2010 when I was using 7511. During this thread on Jan 25th I said the following http://forums.manageengine.com/#Topic/49000003798008 "Ok, found something else with this. Once this option is turned on I can't close a call without putting some text in a popup box that says "the contact has not acknowledged the resolution". This only happens if I have the Autoclose option set, see both screenshots. I don't want to have to fill this in every time a
Bug in Spam filter
In the Mail Server Settings/Spam filter. There is one To (or CC) rule "contains" an email (abc@example.com), will match all email that has the email in CC (or To) only. The system discard all email.
issue with e-mail to ticket conversion.
Hi folks, I´ve got an issue related with the e-mail ticket conversion, basically i´ve got the mailserver well configured with connectivity, but when i sent an e-mail to the servicedesk e-mail that message is not converted into a ticket. I´ll sent some pictures of the config so you can figure out what i can do to solve this issue. If i use the servicedesk portal to create tickets i´ve got no problems at all. Thanks, Paulo
insert "close" button into email to user
Hello can I insert "close" button into email to user? How i can do it?
Manually Create Requester Accounts for Active Directory Authentication?
Is it possible to manually create requestor accounts in SD+ so that users can log in using their Active Directory credentials? We originally did have SD+ setup to run the auto AD Import but now the company is on two separate domains with duplicate accounts on both domains. Because of the duplicate accounts on both domains we are no longer able to use the import function. When importing, the last domain listed would overwrite all the previously imported accounts. Since the domains are imported in
Redirect attachment folders
Is it possible to store attachments on a different server from the other helpdesk files? We are currently running out of space on the server that runs ServiceDesk and as a temporary fix we would like to move the storage of attachments to a different location. If so, how can it be done? Thank you, Andy Goodson
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