SCP - holidays
Hi, i have all holidays for 2010 (this year) in the system. Must a enter the holidays for 2011 as new entries or can i also change the existing entries from 2010 to 2011. Or will this cause a problem with sla-calculation of old requests? To change the date would be more comfortable then to add new ones. TX martin
Hotfix 8006 Released !!
Dear Users, Please refer to the below announce notification for the hotfix release. https://forums.manageengine.com/#Topic/49000004697258 Thanks & Regards, Srikrishnan ServiceDesk Plus
Install Error
When I install Firewall Analyser using the quick or advanced option, I get "Error occurred while configuring Port Number". I then completes the install, but the service will not start - error 1067 (Critical error: wait for JVM process failed) I've tried changing port numbers. No other apps are installed. I've also tried using a standard virtual machine and building a new OS with default settings. OS is Windows 2008 R2 Standard. Any ideas?
add a new tab
dear all, I am using helpdesk to manage my requests,i want to add a tab in order to add my customers do i need a development to do that or there is another way. thanks.
Agent mode scanning
How often local agent scans the computer ? And report about it ? Will it done on each start of the computer ? I restarted ManageEngine AssetExplorer Agent service and see the same "date scan" in the Assets. Can you please configure it on the client side ? We have a lot of laptops. Laptop should periodically report itself about all changes. It should be similar WSUS agent. Try to connect to server until it will be ever done. Is there any way to do it manually as startup script ? I see the same scan
Department Head
Is there any way to sync "Department Head" person from Active Directory ? At the moment Department Head is empty in the Departments. Fill it manually for 100 departments is not ok. Thanks ps. SD 8005.
Limiting departments access
I would like to setup a department to use ServiceDesk Plus, however I have some requirements that need to be meet which I am not sure how to setup. I will call the department that needs to be setup SP. My requirements are: 1. SP should not be able to view, edit, delete or do anything else outside their SP department. 2. Whenever SP creates a new task or closes a task, an email should only goto them (individually) and not to any other user.
Password exports cause a line wrap with long 'notes' entries
If the 'notes' entry of a password has multiple lines, it causes a line feed in the .csv export. Maybe if you wrap it up in bunnies " so that excel treats it as a line feed within the cell and not a new record. Ta, Jeff.
Router Functionality?
Does anyone know what the "Routers" are used for in OpUtils? I know what a router is and how it works ..... just how does OpUtils utilize this device? Maybe the better question is: What information exactly does OpUtils get from a configured "Router"? Please be very detailed ..... The underlying reason is that I am trying to find out where OpUtils gets its infromation for IP<>MAC assignments because I am missing many of them. I would assume it gets this information from the ARP table in the Switches
unable to change to default view
Hi I am unable to change to default view. Pls help.
Unable to add the Criteria when adding notification profile
No matter what device I try to add a notification profile to, and no matter which criteria I use, I get a "Unable to add the Criteria" This happens across the board. Any ideas on the cause of this? Thanks, Marc
wrap description in Service Catalog
Can you please turn off wrapping in description for Services in the Service Catalog ? User can't see full description. When user choose any service, he will not see description already (there doesn't exist this field). ps. I mean User mode, when user chose Service Catalog and try to create a new service request. Screenshot is attached. Thanks
may i choose a minimum interval in report function?
Thx for your reading first the report function of application manager is a awesome features it saves time in my business and help us to make a suitable report for analyzing our databases but we want to know the detail of database more, such as 5mins interval or no longer than that is there a way that I can config the report features to shorten the interval?
config interval of the report features
Thx for your reading first the report function of application manager is a awesome features it saves time in my business and help us to make a suitable report for analyzing our databases but we want to know the detail of database more, such as 5mins interval or no longer than that is there a way that I can config the report features to shorten the interval?
App Manager - Disk Utilization No data available to generate graph
Hi, I have moved Application Manager from one machine to another by using the following guide: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003285538 There is now a problem with with Disk Utilization. All monitors with the ability to read Disk Utilization say "No data available to generate graph". This is for all windows, Sun Solaris and Linux monitors. I have added a dummy monitor to a windows machine and it also gives me the same error. Attempting to
Task reporting/combining with Request totals
Hello! We desperately need a way to generate reports in SDP just like the "Requests by Technician" but for tasks. They would need to be editable for date ranges just like all the current default reports. It would be even better if for reporting purposes there was an option to combine task counts and statuses alongside requests. We are having to generate individual tickets for everything beucase we don't have a way to give the technicians "credit" for the tasks they complete because we can't make
Is it possible to generate reports based on tasks within main ticket request(s)
I would lke to generate reports for tasks which indicate specifically when each individual task is closed (date/time). I was testing it a moment ago, but noticed that technician have the capability to back date the actual end time. Is there a way to time stamp it when the status is changed to closed? Or can the actual end time calendar be changed for the technician to only allow time stamp current date/time. Please help! any thoughts or suggestion would be appreciated. Thanks.
Browser size in 7014
After installing 7014 I've found that in both IE and Firefox the horizontal size of the support center pages are much larger than the screen when looking at requests causing the user to have to scroll to the right in order to access buttons and cut off information. It seems as if word wrap is not being used on incoming requests and causing the page to be much larger than required? Do you have a solution for this?
Customer Portal
Hello all, Just downloaded demo, and installed. This looks from the surface to be a great system. I dont see how to publish client portals. I may be missunderstanding, or not getting the general idea yet, but when I go to portals, I get a authorization error, and nothing else. Any help?
prevent user/pass - need to use only AD
Hi, i just configured the AD login and it works fine. I need to know how can i prevent users to login without AD?. Right now, the support users can login using AD and ALSO using user/password (the password is the same as the user name).
File attachments
Guys I am getting a strange error with attachments in Version : 7.7.0 Build Number : 7700. Customers are complaining that attachments are not arriving, and when I click the attached file in the sent email I get: /workorder/FileDownload.jsp?FILENAME=Johnc-4975.JPG&module=Request&ID=28861&path=..\fileAttachments\Notifications\Dec2010\44934\Johnc-4975.JPG&delete=false When I look in this folder is has not been update since Feb 2008. You help if you can please? David
Exception Occured
Exception Occured while processing the validateTarget !!!
ServiceDesk won't startup after restore
I took a backup from ServiceDesk which is in live environment and I want to use it in test server, but after I restore the backup the ServiceDesk won't start the serves. It just try to start again and again. Booth of them is 7.6.0 Build 7611. So how can I do it in right way?
Problems on Netflow analyzer displaying " out" direction for Fortigate SFlow
Dear all, did anyone successfully use Manageengine Netflow Anlayzer 8.5/8.6 to monitor Fortigate via sFlow? I have version 8.6 running and a Fortigate 200B and 80C, i configured the fortigate with something like below: config system interface edit "dmz" set vdom "root" set ip 10.10.10.1 255.255.255.0 set allowaccess ping https set type physical set sample-rate 40 set polling-interval 10 set sflow-sampler enable set sflow-sample-direction
Site Information in a auto generated Ticket
How does the site information in auto ticketing works? By default it is taking as not associated to any site.. But in the default tempalte i have changed to our sute (XYZ)...
Request for average days to close requests in a month
Hi I have previously requested this, but never actually got the report. Can someone in support please create a report for me as below? I am using Version : 7.6.0 Build 7611. The columns I need are: - Group - Number of requests closed in the previous (or in the selected) month - Avg number of days taken to close the requests that were closed in the month. Appreciate your help. Julian.
Wrong time in Alerts
Hi, We are getting the incorrect times in alerts sent to us. The time on the server running op manager, plus the time on the server being alerted on is correct. We did notice that the time on the 'real-time interface view' is incorrect. Can somebody please let me know how this can be fixed. Many thanks.
Remove or Unmanage For Interface
Dear All, I've question to difference of remove and unmanage interfaces , anyone can tell how to difference of function or have other idea to using . I want to using the opmanager feature and function which've suitable with structure of program. Thanks
Adding twitter account not working
Hi, We're having problems adding a twitter account to OpManager (Build 8721). We created a twitter account soly for this purpose and tried adding via Admin -> Twitter Account Settings. I enter the twitter userid and password and hit save and OpManager just keeps loading forever (I had it loading for 2 hours yesterday without anything happening - no errors or confirmation that it's saved). I've also made sure OpManager has internet access etc. Any ideas what could be wrong? Regards, Jan
Adding vendor monitors for a Dell server
I have a number of Dell poweredge 1950 servers that I have setup in opmanager using the "windows 2003" device profile. This is working fine however I would like to get some more detailed monitoring such as tempurature, fan /ps failure. Is there an outline or step by step instructions on how to accomplish this? I downloaded a MIB from Dell but i'm not really sure where to go from here. any help would be greatly appreciated. I should add that I have snmp up and running and it passes the credential
No need to go into Database for deletion of linked Sites & Departments
I would appreciate for a future version of ServiceDesk Plus, that there is no need to dive into the Database anymore, if you want to "force-delete" a linked Department and/or Site (error "Hence used by another module"). Alternatively, it would at least improve the management of these information, if it would discover exactly to which objects a Department/Site is still linked...
Editing the Default Asset Templates
As the subject suggests, is it at all possible to edit the Default Template that is created for Assets ? I would like to edit the workstation template rather then adding more and more Additional fields as it's applied to every Asset template (which brings up another point, is it possible to just add Additional fields to select assets ?) If any of this is possible please let me know, or if it's something that could be integrated later on that would be great. Regards, Mark
Problem with Business view
Hi everyone, I'm having a problem with a business view. When I click it on from within Maps > Business view, I get the error message "No Infra Structure View found with this name." I try to create a new business view with the same name and it lets me save it, but I still get the error message. The business view name in question is "Charlotte". I've attached the log files for any information. Eric
Assets being captured
How do I stop SD+ from treating a non-existent workstation as an asset? Seems when we run a network scan and nothing responds on the IP, it captures it as an asset and it counts against our license. i.e. 10.10.1.10 In Store but there is nothing at 10.10.1.10
New Query Report
Hi, I have created a couple of views within the servicedesk database and would like to use them in new query reports. However I want to be able to select a date from the front end and also be able to select different graphs. The main reason for this is we want to have a line graph that shows all open, closed and backlog jobs for a period time and that doesn't seem to be an exisiting report. Please let me know if I haven't explained this probably. Thanks Kris
Reports for Request that were in a certain group
Hi, I'm looking for a report that contains all requests that were ever in a certain group regardless if they were reassigned to another group before they were closed. We are on version 8004 MSSQL. Is something like this possible? Thanks, Greg
Intermittently, Creating Events / Tasks Creates Duplicates
Afternoon! While attempting to create some Events and Tasks, intermittently duplicates are created. Has anyone else noted this behaviour?
Events Feature Request - Outlook Calendar Events
Hey Hey, Would it be possible for Events to send an Outlook Meeting Request? Its great to have the email, and notification from the Portal, however we would love to see a Calendar event as well. Thoughts? Cheers, Matte
List of contacts within account
Pretty straughtforward - i want to list every contact associated to an Account but within Report Module "contact" button doesn't provide things like contact within it and the "account" button also doesn't show contact name. Rod
Choosing Technician then requestor resets Technician
Good Day, We are running SDP 7611 and have noticed and issue with it (and previous versions). When you enter in a group and/or technician then go out to fill in the Requester field below about half the time the Technician and group are reset back to nothing. Has anyone else run into this and know of a fix? We have had a few tickets reset back to no Technician or group and take awhile to be found. Thanks!
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