Do not email on ticket assignment to a support rep, if the support rep is self.
We love the ticket assignment notifications (When a support rep has been assigned a ticket) however its annoying when the e-mail comes in when we assign the ticket to ourselve.
Current Operations:Bob "picks up" or assigns a ticket to himselfBob gets an e-mail saying a ticket has been assigned to him.Proposal:Admin enables "Do not email self"Bob "picks up" or assigns a ticket to himselfBob does not get an email.Ashley assigns a ticket to BobBob gets an e-mail saying a ticket has been assigned to him.
Thanks!!!
Topic Participants
SupportCenter Support
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?