Popup on Closing Call "the contact has not acknowledged the resolution"
Hi SC,
Arun looked at this request for me in Jan 2010 when I was using 7511. During this thread on Jan 25th I said the following http://forums.manageengine.com/#Topic/49000003798008
Arun looked at this request for me in Jan 2010 when I was using 7511. During this thread on Jan 25th I said the following http://forums.manageengine.com/#Topic/49000003798008
"Ok, found something else with this.
Once this option is turned on I can't close a call without putting some text in a popup box that says "the contact has not acknowledged the resolution".
This only happens if I have the Autoclose option set, see both screenshots.
I don't want to have to fill this in every time a call gets closed?
If this box is only supposed to pop up for statuses that move from Resolved to Closed maybe, just maybe, I can understand this, but if it's set to Resolved and the Autoclose number of days is reached what gets filled in this box.
What is the trigger to get this box to pop up, surely this should be a separate configuration option within the "Request Closing Rules" admin option?
Cheers
Rich"
Rich"
"Arun Said on the 27th Jan
Hi Rich,
You are correct.We need to modify this option, so that it will pop only for the request which is changed from Resolved to Closed.
Thanks for comment.
Regards,
Arun"
And Vinu reported on the 20th March 2010
"Rich,
This is fixed in the upcoming 7.6 release.
Rgds,
Vinu
"
"Rich,
This is fixed in the upcoming 7.6 release.
Rgds,
Vinu
"
I haven't done any updates since 7511 taking me through the version that Vinu reported this as being resolved in. I am now, however up to date with 7701 and it still prompts me "the contact has not acknowledged the resolution" when I try and close a call.
We don't use the customer portal, and are very pleased that the Resolved email and Autoclose options seem to be working very well, but it still prompts me when I move a call from Open to Closed, I thought from my past contact on this in Jan last year it was going to be an optional popup?
It's extremely frustrating having to enter info every time I close a call, I want to have the choice of this. Most of our customers email back and say, thanks you can close this now, I just want to be able to close it, I don't want to have to type more information in every time I close a call.
We don't use the customer portal, and are very pleased that the Resolved email and Autoclose options seem to be working very well, but it still prompts me when I move a call from Open to Closed, I thought from my past contact on this in Jan last year it was going to be an optional popup?
It's extremely frustrating having to enter info every time I close a call, I want to have the choice of this. Most of our customers email back and say, thanks you can close this now, I just want to be able to close it, I don't want to have to type more information in every time I close a call.
Cheers
Rich