List Business Rules
Hi, Is there a way to list or query SDP Business Rules? We have Requests that are automatically assigned to a Technician (or actually the number id of former Technician) that doesn't exist anymore (was removed from Technicial list). This is most likely due to Business Rules that assignes Request to the ex-Technician but I can't find it. A list of some kind from Business Rules would help on this as we have several Sites. Regs. /lakend
Ghost Performance Monitors alerting
Note that i am a paying business customer. Please escalate this issue to business support. I created a series of performance monitors deleting and adding until i got it right. (feature request: Let us rename a performance monitor so we can avoid this in the future). So now that i have it right, when the performance monitor goes into alert status, the old performance monitors i already deleted, go into alert to, even though they shouldnt exist. Below is a screencast illustrating the issue: http://screencast.com/t/cUCqtdnDJ
Multiple Users/Requesters
Hi WE have an Issue with SD+ Build 8003 where by we have all our users imported Via AD and then i needed to import some new Assets i had in a CSV file and assign the assets to the users. when i did this it created a duplicate users and assigned the Asset to that new user. Is there a way to merge the users together so as we don't have the double up or would it be worth deleting all the "new users" and "new Assets" and then re importing the csv with a username field that matches the Users that are
Problems adding device: Some stray entries found for this device
Hi. Having trouble adding a system (bgh-esx1) Never added this system before. Getting error message. Se attachment. Running Build Number : 8721 Please help. Regards, Eirik Berentsen Dolphin ICT Department
Tech Availability Chart "Unavailable" color not showing.
Since upgrading to the most recent version (8.0.0 Build 8006) we can no longer see the pink-ish color for "Technician Unavailable" on the Tech Availability Chart. The leave times are still marked, but the color does not show up in the main view. Any suggestions?
Hotfix 8722 Released
Hi Everybody, Wishing you a Merry Christmas and a Prosperous New Year on behalf of OpManager Team. While you are enjoying your vacation, we finally have the much anticipated HotFix 8722 release. Once again we slipped the release dates but we compensated it with more fixes and nice enhancements. Here is the list in detail. Feature Enhancements: Support for adding non ping-able device is included now. Support for scheduling downtime for consecutive days is provided in Monthly Day-wise option. WAN
Remote Control - problem in starting the meeting
I uninstalled the Zoho meeting software... now I am getting the error while taking any remote control Problem in starting the meeting How can I install Zoho meeting again. I uninstalled the agent and install it again ... still giving the same error
Add new assets to inventory upon Purchase Order completion (PO status - Received)
Hi, Right now in SDP when creating and finalizing a purchase order, the items of that order are not being added to the SDP inventory. Any ERP software would have this feature built in, so it would make sense if we had the same in SDP.
Change administrator login - Free Version
I am giving this program a trial run with the free version. I configured AD pass through authentication but I dont use the administrator account to login. How can I change the administrator account name so I am the administrator on my account. Everything I previously saw said to make another tech and login as that but since this is the free version I am limited to one tech.
subsriptions / number of technicians
Please,can someone can explain me how to calculate number of technicians needed for subscriptin? Thanx in advance
OpManager ???
I have some question below: 1/ When i try export report At a Glance Report, such as: router if type: pdf, i can't see Interface Details in file pdf, it only performance, i want see both performance and interface bandwidth in pdf file. Can i do that? 2/ If i have a new device, and in Template haven't it. And i must define new template, but in new template i must define OID, can you explain me more detail about OID, and how can i see OID in my device, it's very wonderful if you send me list OID. 3/
Update 8007 forward request has no content (BUG)
After updating to 8007 over the weekend we now face a problem where if you forward a request there is no content in the popup screen that should contain the request content. All it has is the following in the Subject "[Fwd: ##$RequestId## : $Title]" All other fields are blank. This is quite a signifigant problem that needs to be addressed urgently. Cheers Brett
Task Templates for Service Catalog
Hi, I was wondering, why Task Templates configured within SDP are only available for incidents / changes and not available in Service Catalog? Wouldn't that be more convenient to have them? Thank you!
Resources for Incident Templates
Hi, I've discovered that incident templates have no resource feature as in service catalog service templates. Is it possible to add this feature? Thanks!
Password Manager Pro - Android app
Hi, I would just like to let the community know about a new android application that I have recently released called passFly. This application is a simple interface for the popular password manager pro. I created this application because as a sysadmin sometimes I would be in a remote location and need access to a password directly at a servers console, but I would not have my laptop with me. Feel free to check it out on the android market, just search for passFly. There is also a website that details
Single sign-on to customer portal
Users authenticate via my system portal and then launch numerous applications from within - the portal authenticated credentials are passed to each application when selected i.e. single sign-on. I now want to make the SC+ customer portal available to the users in the same way. Is it possible to sign into the customer portal by passing already available user credentials to the login page?
Default view to All Accounts
We operate an internal helpdesk and have multiple domains so have split them off to different accounts on ServiceDesk MSP. Our IT Dept logs in as local authentication and have access to all accounts. When we create a new request that is for a specific account or we view a request for a user in one of the accounts when returning to the Request list we are switched to that account's view so only see jobs currently active in that account. How can we default the helpdesk to always show all accounts and
Ability to create temporary contacts
Hi ManageEngine, We would like to propose an idea here. We would like to offer the possibility to use our SCP instance to new customers like a "try out". So they will be able to open SR's with us and try out the service we provide.That means creating contacts what need to expire in 1 month or a defined date. Actually, contact creation doesn't allow to define an auto-expiration date for a particular contact. This would be very handy to have, otherwise we need to disable the contacts manually once
Juniper M120 Template
Dear all, I want to monitor CPU, DRAM size, LSP utilization, memory, temperature of Juniper M120 , can anyone share the same ? Regards, Nilesh
Errors and Discards question
Hello, please see the attached image regarding the discards. Is that graph representing the number of packets? or size? Take the 32.452 k number for example. Does that mean 3245200 packets have been dropped on average? or is it representing 32.452 kilobytes?
Enhancement request: CalDAV integration
Hi ManageEngine, We'l like to have CalDAV integration for the SCP calendar (events and tasks). Are there any plans to implement this in a future release? Thanks in advance, Roberto.
Including Scheduler Name & Description in generated report headers
Hopefully this isn't an "RTFM" issue (I did go looking !)......... Perhaps just a detail, but it'd be useful to those of us who aren't using reports on a daily basis, or who are trying to explain the report information to someone else. It's certainly nice to have the group name, but that's only meaningful to the techies who set it up; it's not so useful to the managers who are being asked to act on the information in the report. D.
Update to 8007 broke admin login
After update to Service Desk Plus version 8007 today, I am treated like a normal user at login instead of the admin I should be. I cannot see any of the advanced tabs at the top. It worked for a while after the update but eventually I could no longer login(still recognizes default domain though and bypasses the login screen).
I am unable to send completed and resolved notification
i have configured resolved and closed notifications to be sent out to requesters, but they do not send. All the other (new notification, etc) go fine Any ideas ?
Discover device fails - "Host is unreachable"
Hi there We are trialling DeviceExpert in our environment at the moment and I'm unable to discover devices. Each time it fails with the error "Host is unreachable". I can however add the same device manually with no problem. I've tried discovering devices in the same subnet and in different subnets as the DeviceExpert server with no luck. From the server I can ping the devices with no problem as well. I have tried changing the retries from 2 to 10 and increased the timeout to 5000ms but nothing
Import Workstation Info from CSV with location field problem
Hi, My company has several sites and a large number of the users have assets in several sites. I need to keep track of the locations of these assets as well as who uses these assets. e.g. user 1 has a Workstation in Office A, Site 1 and Office A, Site 2 Since it is not possible for SD+ to have the user and assets in a different site, we have tried to use the location field. I imported all of our workstations info from a CSV file and it seemed to work OK Unfortunately, when we set an asset to in
Technician Selection Restrictions by site
Is it possible to restrict a technician who is assigned to a site from viewing the technician list or assigning requests to technicians that are not assigned to his/her site?
Two Different Email Accounts for Ticket Generation
Hello, I will like to know is I can have two different email addresses that will be generating tickets for the ServiceDesk Plus application. I need a scenario that whenever a User sends an email address to emailaddress1@domain.com, a ticket is generated and it is assigned to a technician... and a response template is sent to the person. Can I have another emailaddress2@domain.com also receiving messages and at same time generating tickets and sending another response template? This will be useful
Detail of Relationships of Suministro with Printers
Hi. Reviewing the asset management workstations if you drive a good record of hardware, software, usuarios.etc But seeing the supply relationships with assets (printers) this relationship does not save the state only looks Supply is required to register with that printer was connected.
Update to 8007 system down
After updating from 8006 to 8007 our system is down. - We can not use the system - I can not restore the backup - When opening the http://localhost:8080 I get the message: The page can not be displayed.
New Test environment - Disabling reports, email fetching, etc.
We are in the process of building a test environment. To do this, we installed SDP on a new test server. We then dumped the production database from MS SQL to a backup file and used that to build a new database on a new MS SQL server. I then turned on the new test instance of SDP and discovered just how much of the configuration of SDP is stored in the Database. Right now the service is turned off. I'd like to turn it back on in order to allow me to do a test upgrade from 7.6.0 build 7610 to 8.0,
Scanned system disappear from the database of opmanager.
Hi, I've scanned lot of remote systems associated to my organization using Opmanager but unfortunately I have faced two problems: 1) During scanning the screen turns to blank. 2) Scanned systems replaced with each other. For example, I have scanned a remote system individually, say system A, the result is successful. After that, I tried to scanned another system, say system B, the result is successful too. But the problem is when I have checked the systems on that subnet inwhich they lies, system
DEVICE MANAGER
MY DEVICE MANAGER DOSNT SHOW ANY DEVICES
How to set monitoring on the Redhat Linux "ntpd" service?
Hi I am relatively new to using Applications Manager and not the most technical person you will ever meet...... I need to set up monitoring to monitor the 'ntpd' service on an external Redhat Linux platform but I don't know how to go about doing this. Any assistance will be appreciated, thanks. Regards,
Alert Technician by Email when a request is assigned
Hi We are using the following notification rule "$RequestId $Title logged by $RequesterName has been assigned to you by $Technician" The problem is that the mail subject line reads that the ticket has been assigned to you by "Yourself". I.e. it picks up the $technician as the person you are assigning the ticket to instead of the person who is doing the assigning. I hope this makes send. Thanks Brent
Technician cost per hour
The cost per hour for all technicians keeps resetting back to 0. I've manually went in and editted 80 technicians to $65 per hour. Somehow the software keeps resetting the cost to 0? Also, it would be nice if I could have a global cost per technician instead of having to manually edit 80 seperate technician costs. Regards,
Email Fetch Problem
I am having an issue with mail fetching. (Build 8006) Quite plainly the server will not fetch mail even if I stop and start sending. The only way is to quit and restart SD. Last attempt to fetch mail does not have a time stamp. Attached is the support file from before a restart
Granular admin access
Hello, It would be really useful if we could assign technicians specific admin rights rather than giving them every thing. For example, it would be ideal if technicians could have the ability to add sub-categories and items without having access to the rest of the admin page.
Opmanager don't have WMI Credential Type
Greetings, all! I've installed testing version on Ubuntu and everything is Okay, except only one: i don't have a choose for WMI credential type ... I have only one SNMP v1-3 and CLI Please help, thx!
Cisco Catalyst 2950 Problem
Please tell me why the CPU details of this switch not coming ??? I can get the Memory details and other traffic monitors details too. The Frame error monitor is also a failure. when i checked both the monitor by TEST MONITOR button both showed me error. Please tell me soon I am stuck. Or just give a MIB of this switch.
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