ServiceDesk Plus won't start
Friday we needed to change the network admin password. Now I cannot get servicedesk to start. It just keep trying to start several times. I have restarted the server. My MSSQL server is running properly. Anyone know what i can do to get the service to start? Thank, Peter J. Fischel
How to Edit the email template for 'Notes' notification?
Is it possible to edit the mail template that is sent when a note is added to a request? We would love to see a link to the actual Request within this email, as it is currently very sparse with details.
Cannot load Adtran Mibs
I get the following error after I import the MIB and try to select it: Error parsing MIB:adAosCPU.mib Exception while loading MIB:IMPORTS failed: Could not find the file : D:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/ADTRAN-AOS MIB is attached
Query report: Currently active contracts
Hi there. Apologies if this is the wrong sort of thing to post. I've had a search and couldn't find an answer. I would like to, in SupportCenter Plus, create a query report which lists all accounts which have an active contract associated with them. I realise it's easy enough to create a matrix report which shows you all accounts where contract status is valid, but it repeats the account name where they have multiple contracts. Any thoughts? Thanks, James.
remove/add user in administrator group
hi, does anyone know how to add/remove a specific user in domain from administrator group in local? basically i want give/remove the admin rights. thanks.
User Notification Email Configuration Non-AD
Build No : 70127 Configure Prohibited Software > Configure Alerts I enable to send a warning mail to the desktop user and, during testing, am trying to use "Use email id configured manually". Per the help pop-up, I go to Admin > Feed Custom Data for Computers to set up the custom email address. I open the "Add / Modify Computer Details" pop-up for [someComputer]. I fill out the data with test data and a valid email address in "Owner Email ID", but after saving, the "Owner Email" field remains "--"
70132 Patch - Issue
Hi, I installed the new patch, and was eager to try out the new feature "Automate Software Deployment using Pre-Defined Templates." However, when it downloaded the files, it did not place them in my selected Network Share (see attached image). My share is configured using the option "Create a Network Share."
Environment monitor
You can use the OP to monitor temperature and humidity with a monitor via SNMP the Comet System Model: T3510? The same is a mini webserver of Lantronix, but when you start the automatic search it detects only PING does not open window for temperature and humidity. I need to monitor this data to generate a report of weather conditions data center. I imported all the MIB's successful, I can read the desired value via snmp get, but not have automatic windows. http://www.cometsystem.cz/english/humidity-transmitter-Ethernet.htm
Disable User Details Self Update?
I want to use the Reset, Unlock, and Change Password functions, but I don't want to use the form for users to edit their own details. I know I can go in and just uncheck the checkboxes for all the fields, but that leaves a mess of the header and footer bar there with just all the fields missing. What I would like is an option for another page that has bigger buttons for the Questions reset/registration and Change Password and appears when you have Self-Service Update disabled. Of course, that will
Prevent auto assigning of requesters?
Is there any way I can force the system to not automatically fill in the requester details when tickets are generated through email? It would be ideal if the requester field was left completely blank until the technician manually assigns it. Our support staff manually forwards all worthy ticket requests to a separate inbox for ticket generation, and it would be very helpful to not have it auto assign the requester for tickets since they are all coming from the same place.
Questions with RBM (Real Browser Monitor)
Hi, All I have two questions with Real Browser Monitor. Question one: I added webCheckText("=====") in the websript where the given text(=====) are not supposed to be present in the current page, but the monitor runs well without any error and the validation status is "Success". Does that mean the webCheckText not working? How can I prove that webCheckText works? Question two: When I added content to webcript of one monitor, some times it playback just as the new content of webscript I modified,
First time user: configure a firewall for use with Manage Engine
First of all, apologies for the newb question: Right now our server has no ports open and we need to configure our firewall to allow for access from specific ip. We plan monitor mysql only. Can someone enlighten me as to how to determine the ip that manage engine will use to poll the server? Thanks, Doc
Approving Change Requests issue
When a manager Approves a requested Change, the Change Status does not change; it stays as "Requested." I realize the approver can go to the status field and change it, but the logic should automatically change that when they click the Approve button, instead of having to switch from the Approval tab to the General tab.
Twitter Does Not Works !
Hi! I knew about that our customer can send a service request by using twitter. It's a great feature and up-to-date service, we knew. And I boast this feature here and there. ;) At the beginning, when set up SCP on our Server, the twitter works well. But from someday it didn't works... I thought it must be influenced by the Twitter's policy was changed. (API, etc, Is that right?) So I was turns to a liar. T_T Please, check this good feature works. Thanks.
Inbound contact information from Call Alert to Log Request
Hello when we have a unknown Contact, and select the Log Request into Call Alert, into Log Request dont'have a Contact Call number. The Supp Reps in this momento cannot insert all Conctact information, but need the Telephon Numbre into Request. In attach two printscreen about the question. Best Regards Alberto
Testing of updates
Why updates for SupportCenter aren't tested in all its localizations? Quite often happens that after update setting in Russian localization there are errors. The same errors don't appear in the English version. It delivers inconveniences at work with clients.
When add new monitor(Windows Server) other system not auto add in appmanager
When add new monitor(Windows Server) other system(such as oracle_db, mssql_db) not auto add in appmanager. and when I add new monitor(database) by click "Add monitors" in block "Monitors in this System"(see attached file), the new monitor(database) is not show in this area. Suggest me please
GINA/CP Client Webpage Error
Hello, after deploying sucessfully the GINA Client Software on the end users magine, when they click on the button created on the Window Login Menu it opens a small browser windows with the Page not Found indication, where is this webpage deployed and what is the address? Directly to the webpage on the 8888 port after installation we are not having any problem... waiting for your answer, thank you. Best regards, Rúben Salgueiro ruben.salgueiro@aki.pt
Errors in tranlate and functions of buttons of dialogue of adding of images to the request
Screenshot
Netflow Analyzer Top Protocol Widgets incorrect
Hello! In Netflow Analyzer 8.6.8600 i see dashboards with Top Protocols for last 1 hour (screenshot in attachment), 78% + 37% + 4% + 3% it's bigger than 100%. I understand why i see such statistics.
Configure a notification profile and apply to a specific Alarm
Hello, I added a new performance monitor in a windows 2008 template. This monitor is a Free Space of Logical Disk (Unit C:). Can opmanager apply a notification profile that only affect to this performance monitor over all windows 2008 devices?.
DS Status - Yet to Install - Even After Installing the Distribution Server in Remote Office
DS Status in Remote office is listed as "Yet to Install" I have installed the agent for Remote Office Distribution Server without any errors. WAN Agents on Remote location was installed successfully as well. Any clues on why this would happen?
Problem using DistributionServer
I'm testing Desktop Central. The Local Office works fine, reports, softwaredistribution and so on are OK. Now I installed an DS to distribute software in the other locations. A lot of data syncronices to the DS (/replication\client-data\patch-scan-data an some other), an Inventory scan works fine for Local an Remote Office Computers, so the communication Server <--> DS works. But I'am not able to distribute software. I created a testjob with 4 Computers, 2 in the Local office, 2 in the WAN. The
Technician question
Hello, I have question for techs and their roles. I want to technician to be able to choose himselft (and only himself) from the list, when he makes his own request/incident. I did create role for it, and removed the options "Assing Technicians", but then he cant choose, when i put it back on he can see all techicians, and I want only to see himself and to assing it. Other techs are not in his group, but still he can see it. How can i fix this? Thank you
SupportCenter Plus Hotfix 7609 released!
Dear Customers, Hotfix 7609 released today. This build is more focused on correcting the database errors for a trouble-free upgrade to Version 7.7. For more information visit, http://www.manageengine.com/products/support-center/service-packs.html Jai SupportCenter Plus
Assign existing custom links to new devices
Hi all, I have created a customlink to open the webbrowser of my managed device. it is simple: http://$ipAddress When I created this custom links, I had it assigned to the devices I had then. Now I added some more devices, where I want to use the same custom link again. When I add the same link again I get the message that a link with this name already exists. How can I assign an existing link to a new device? Regards Juergen
Assign more than one ticket to an event (
Dear Reader, I would like to propose an idea regarding the "events". It would be nice if you could assign a list of requests to one event. Example: we have fix maintenance times during the year. On these days we have a list of requests, which was opened during the last weeks and which we only can solve during the maintenance window. Therefor this feature would be nice. Best Regards, Martin
Remote Control in ServiceDeskPlus
Hi, We are using ServiceDeskPlus version 7 build 7611, now we have some issue in our DNS server so all workstations are not scanned properly and because of that we can not make use of this Remote Control feature. Even in few workstations which is scanned, the remote control doesn't work, it says "Can not push the agent file" and sometimes "User authentication issue" In the new version 8, you have agent base scanning for Assets.But we are not ready to do the upgrade now and we have planned it for
Netflow Analyzer speed graph seems aggregated 2 minutes loads
I intentionally created a load for about 2 ~ 3 minutes, with active flow timeout set as 1 minute on Cisco router, to confirm what I will see on NetfFlow Analyzer. I expect the graph shows me trapezia shaped spike, but what I got was a pretty trianlge spike across that 2 minutes. As shown in the attached JPG, all load instances appeared as triangle spike across 2 minutes... Any idea what might causing this issue? I try to create this test, the overall graph shown looks quite different to MRTG.
merged request can't be found
Version: 7.6.0 Build 7605 After merging two requests together, the request that was merged in can not be found in search. Gives error message "INFO :No request exists for the given ID." [edit] fixed grammar
Mail Fetching Automatic Stop.
Hello I have notice that the Fetching with the Mail Server is close without manual intervention . Is possible to investigate with LOG the Cause of manual Stop ? Please tell us how verify the normal Run or the Stop cause by error of the mail fetching. Thank you Regards. Alberto Perin
Change to Snapshot page
Hi, I would like to know if it's possible in some way to alter the aspect of the snapshot information page for a new Infrastructure view. I'll try to explain what I would like, I've 2 idea in mind for example to enhance the snapshot info view of my netapp storage but I don't know if it can be done in any way. I've already create a new Infrastructure view for mystorage, what I would like to do is something like this: 1) Being able to have a space on the page just like the AD Monitoring, SQL Server
Bug when creating a new monitor using REST-api
Hi, If you create a new monitor (with type server) using the REST-api, and then use the ListServer call to retrieve the new server, it comes back with an empty list Steps to reproduce: 1. Create new monitor: http://monitor:9090/AppManager/xml/AddMonitor?apikey=d7a9c3c158afc7c466dbbac6fd6cce34&type=Servers&host=1.1.1.1&os=Windows 2008&mode=SNMP&snmptelnetport=161&snmpCommunityString=public 2. Try to retrieve the server http://monitor:9090/AppManager/xml/ListServer?apikey=d7a9c3c158afc7c466dbbac6fd6cce34&ipaddress=1.1.1.1
User Administrator and sceduled reports
Dear Reader, I noticed that scheduled reports aren't available in 1 overview with the Administrator user. When a Support Rep has a scheduled report on his name and he leaves the company we can't control his scheduled reports. We have to change his password, login as him and than remove the scheduled report. I would be nice to be able to edit/remove all scheduled reports from everybody with the scheduled user. Please consider taking this in to one of the future releases. Nick.
Auto-Discovery
Hi All, I have almost 20 devices added daily and 20-30 removed every alternate day. Is there any way to auto discover devices, every stipulated period of time? Thanks, RK
Feature Request: Server Make and Model informaton
Would like to be able to see server make and model information (preferably in the Device Details widget on the main page of the device) and have that info available to produce reports. Like: IP Address: 12.34.56.78 Make/Model: HP ProLiant DL360 G6 Category: Server Type: Windows 2003
ADSMUserReportResult_ files in \temp
Currently have 5800+ files in the \temp directory all with the above filename prefix. The files data back only about 3 weeks. There are 250+ of them created each day. Is it possible to manage how these are created (i.e. how many and when, etc)? Or can it be turned off somehow if not required? Thanks!
Notification Profile based on Alert type
Hi All, We have 3 email ids to be configured for three different alert profiles i.e. Critical: email goes to Level-3 Engineers Trouble: Email goes to Level-2 Engineers Attention: Email goes to HelpDesk. Let me know how to get this configured. Regards, RK
Custom Report - software on computers that are not in use
I need help with a sql query to show the software that is installed on workstations that are disposed, in store, or surplused. I just need it to have the Software Installed, Asset name, and Resource State. Is there a way to do this? Thanks!
User Administration
Hi, ¿Is possible add new role in user administration? One with less permissions like operator role. Regards.
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