Discover device fails - "Host is unreachable"
Hi there
We are trialling DeviceExpert in our environment at the moment and I'm unable to discover devices. Each time it fails with the error "Host is unreachable". I can however add the same device manually with no problem.
I've tried discovering devices in the same subnet and in different subnets as the DeviceExpert server with no luck. From the server I can ping the devices with no problem as well. I have tried changing the retries from 2 to 10 and increased the timeout to 5000ms but nothing seems to work.
The DeviceExpert details are below:
It is running on a Windows 2008 R2 64 bit server with nothing else installed on it.
Any suggestions?
Thanks
We are trialling DeviceExpert in our environment at the moment and I'm unable to discover devices. Each time it fails with the error "Host is unreachable". I can however add the same device manually with no problem.
I've tried discovering devices in the same subnet and in different subnets as the DeviceExpert server with no luck. From the server I can ping the devices with no problem as well. I have tried changing the retries from 2 to 10 and increased the timeout to 5000ms but nothing seems to work.
The DeviceExpert details are below:
| Product | : ManageEngine DeviceExpert |
| Company | : ZOHO Corp. |
| Version | : 5.5.2.1 |
| Build Number | : 5521 |
It is running on a Windows 2008 R2 64 bit server with nothing else installed on it.
Any suggestions?
Thanks