SNMPv3 Polling Stops Working
I am in the process of setting up OpManager. At first it was going fine and everything was working. After a day or two of monitoring, OpManager will no longer correctly use SNMPv3 credentials. -The same credentials and devices were working properly initially -Run snmpget from same computer using same snmp credentials and works fine -Add SNMPv2c and SNMPv1 credentials to network devices and OpManager works fine -Delete credentials and devices, then add all back and still not working -Tried RepairDB
HP Proliant - Need help finding MiB/OID for Internal Hardware LED status
In addition to the specific hardware monitors we have setup in OpManager, I would like to setup a general failure alert when the servers Internal Harware LED changes from green to amber or red. However, I have not been able to find the correct MiB/OID for this. Is anyone else using this monitor or know in which MiB/OID it can be found? Any help appreciated. Seth
New Hardware Detection/Notification
Build No : 70132 I configure DC email alert for: When any new hardware is detected on the network. To test, I attach a USB drive to a managed client, copy a file, remove drive, do a scan, and no email notification is sent. I attach a USB drive to the same managed client, do a scan, and email notification is sent. Is this functionality limited to what ~new hardware is attached at the time of scan, or can/does it read from the client's system event log? If limited to time of scan, how often can scheduled
IfName or IfDescription in Subject of Alert
Dear All, If I would like to using the Interface Name or Interface Description in Subject Mail. How should I do or Opmanager can't. And Severity of the Alarm can't define the problem which alert. such as we want to know status up/down of device or interface. Threshold Alarm of cpu / memory / traffice / packet drop / error counting on interface. Surely I'm using this feature with orther software . What's reason - Just see at subject , we can know what's happends at here . Shortest time for
Search Box in Side Panel
If i choose default search in the Search box, under submodules, what type of seacrh is performed? Also does it search a certain number of characters?
Agent Tray Icon Selective Install
Build No : 70132 The admin wants DC to be as transparent to the user community as possible, but would like to take advantage of the help desk/ticket capability offered via the tray icon on a few select machines. Is this showing/hiding of the Agent Tray Icon all or nothing? Am I missing where this capability exists in DC? I am thinking perhaps manually changing a setting in one of the XML files on the client in <install directory>\DesktopCentral_agent\data\, adding a task to system startup, making
Prohibited Software User Notification
Build No : 70127 I add [sampleApp] to the prohibited software list. (*note- [sampleApp] is not set up in the Software Package Repository.) [sampleApp] is .exe based. [sampleApp] is installed on [someComputer]. I get an email that [sampleApp], a prohibited app, has been installed on [someComputer]. Reports show that [sampleApp] has been installed on [someComputer]. I have configured the auto-uninstall policy and enabled/set the user notification message. Per the dc-admin-guide, I see that auto-installation
No more historical Announcements
Using v8003 : In the homepage of the regular requesters there is no button anymore to consult the historical announcements. Why and where is this button gone (to)? Best regards, Mark new : old :
New Change from Service Request: impossible
I see you can create a new change only starting from an incident, not from a service request. Am I right? A typical IT service is to provide new procedures, applications or configurations of ERP modules, all activities that must pass through the change management workflow. Regards, FB.
Business rule does not apply
Hello! I have a site with only one business rule: if category of the request equals to defined category, rule must apply new request to group of specialists and set up a default specialist. Rule should apply only when creating request. The problem is: When creating request through Request Template - rule applies. When creating request through Service Catalog template - it does not apply. Other info: when i configure business rule to apply when request modified, it correctly modifies the request.
Status Message Unable to find the object
Status Message Unable to find the object what does it mean
Application Manager, Jetty Web Server
Hi, I'd like to set up a monitor for J2EE applications running on the open source Web Server - Jetty. Can you please point me to some documentation or wiki on how I can configure Jetty to use the Application manager agent, and how I can set up the Application Manager Monitor. regards Rakesh Geddam
Automate the addition of hosts?
Hello, Please can you advise whether there is some way that Windows server hosts can be automatically added to EventLog Analyzer rather than being manually added? I know there is a facility to add user accounts which can then be setup as EventLog Analyzer users but we would be interested in a similar function whereby server objects (which could be located in a specific OU) could be imported automatically. Then if the application could poll the OU at regular intervals additional devices could
Session timeout problem, gotta login twice
I am having trouble logging on to PMP after my session has timed out. When the session times out I get thrown back to logon screen. I punch in my username/pw and I get same loginscreen with no errors, just username/pw cleared from form. Try logging on again and I get logged on just fine. This does not happen when I log on first time, and it does not happen when I log out and back in. My PMP is configured for SSL on port 7272 and I'm logging on with LDAP auth on my domain controller. I've confirmed
ServiceDesk 8 keeps trying to start and then fails
Please can somebody have a look at this please. We cannot use the software at the moment as the service keeps trying to start but after 10 attempts fails. In the event viewer it says there my be a configuration error please check the logs. Please can someone help Thanks Martin
Renaming the Site address to Service Desk Plus?
Dear All I hope someone can help me with this question, we currently have service desk v8 installed and would like to rename the current site's address from \\servername:8080 to someting more useful to end users such as \\servicedesk - could somebody advise the easiest way to carry out this task? cheers
Network scan
Hello, I tried network scan on Ubuntu in my lab, opened port for telnet and ssh in Ubuntu and both time failed. I tested telnet from cmd and it worked, but in SDP I get: Problem while discovering the workstation. Scanning with ssh protocol I get: Connection to RPC server in the workstation failed. SDP version is 8.0.0 Build 8004. Where could be the problem? Regards
OID Translation trap processor message
Hi all, I have a Trap Processor that receives SNMP v1 traps from a Cisco router when the OSPF Neighbors change its state. The Message field is: "OSPF Neighbor on router $SourceMO(sysName) changed. The neighbor $3 is $4 (down(1), attempt(2), init(3), twoWay(4), exchangeStart(5), exchange(6), loading(7), full(8))." The $4 is the OSPF-MIB (attached) 1.3.6.1.2.1.14.10.1.6, named ospfNbrState. The values are translated in MIB to: down(1), attempt(2), init(3), twoWay(4), exchangeStart(5), exchange(6),
Schedule usage, with some lack
Hello, I am using load balancing and when technician is mark unavailable and has set backup technician, request are not assigned to backup technician. Backup technician doesn’t even get any notification? Is there anything to set or SDP professional doesn’t support this? Why in schedule can only see request with SLA priority set? Regards Rok
Duplicate Domains
We are having issue with service desk 8 duplicating our domains. It picks up both the netbios name, we'll call it "Domain", and the full domain, we'll say "FullDomain.com". The "Domain" is how it's always been detected back when we started using version 7. When we join computers to that network, that's also the way we use it. If I rename "Domain" to "FullDomain1.com", service desk will accept it but complain that name must be in a pre-windows 2000 format. Then a NEW instance is created sooner or
File links instead od atachement
It would be good to have links to related offers, invoices and documents inserted into request form instead of atachement. That would save database space. Also, one could organize data files into folders outside the SCP, but still reach related files from within SCP. Think about images. If we have, say, 1000 request per year, and every request has related offer, invoice, 3-4 pictures, some pdfs.....and everything is atached into SCP?
Two enhancement requests about solutions
Hi ManageEngine, I'd like to propose two enhancement requests in case they haven't been mentioned already: #1.- Currently, Accounts can only be assigned to one single Topic. Is it because this field in the database is single-valued? Would be handy to be able to assign more than one Topic for a certain Account. #2.- Assign a Solution to a Topic without having to edit the Solution: Actually, to assign an already created Solution to a Topic you need to edit the Solution. This can be time consuming if
Hotfix 8005 Released !!
Dear Users, Hotfix over 8000 ( 8005 ) got released, please refer to the hotfix release announcement for more details .. https://forums.manageengine.com/#Topic/49000004675139 Regards, Srikrishnan ServiceDesk Plus.
Hotfix 8005 Released !!
Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8005 ) release. New features in 8005 (Released on: 15th December, 2010) SD-34823: Category, Sub-category and Item data can now be imported from a csv file. SD-34755: It is now possible to create new change from service request. Earlier this was possible only from incidents. Issues
Adobe Acrobat Reader 10
Is there a projected date for the release of the update from Adobe Acrobat Reader 9.4.1 to Adobe Reader X? Thank you.
Software install
Installing software exe is telling me requires elevation. I already said run as a domain admin
User - "Administrator"
Hi, we are using AD-Integration for all our SCP Users. There is one default user "Administrator" which is not an AD-User. We never use this user. Can I delete it completely, or do I need him for special system tasks? TX Martin
Can a widget open a widget?
Hello, I'm hoping somebody can provide some assistance I've previously had a discussion about creating widgets to view opmanager status outside of Opmanager, see link http://forums.manageengine.com/#topic/49000003900013 This is working fine, but there are 2 areas of concern before we release it to staff 1) The "widget" display only appears on the top level - is there any way so that as you drill down through the business view it stays within the widget - at the moment, the first click open
Clear all statistics in netflow analyzer
Hello! How can I clear all statistics in Netflow Analyzer without uninstalling him?
Warrenty Report
Hello - i am trying to run a report to show me the Warranty Expiry Date for resources. when I run a custom report against the resources this field is missing. Am i missing something? Would have thought you would allow users to select this field seeing as it is part of the key information of the asset. Running version 7.6.0 Build 7608 thanks Peter
I don't see troubleshooting
Hi, I have got a problem since i upgrade AppManager to 9.3. I donc't see the troubleshoot. When a server down the Availability is green or normaly it must to be red !!!!! I don't understand. Regards
Monthly sumamry of logons, logoffs daywise - with graph
Hi, I need to provide monthly details on daywise data for certain type of events e.g. logons and logoffs with a line graph to check any variations. Data should be like: Day Logons Logoffs Login attempts passwords locked Nov 1 3232 34343 345434 453 Nov 2 3444 11343 345134 453 Nov 3 53453 45353 34534 345 ..... ...... ...... ...... .....
Firewall analyzer service stop, not starting up again
I have just notice my firewall analyzer stopped working. I tried to restart the service, even after a reload of the server no luck. What can I look for to get it up again ?
Alerts issue
The issue is specifically for disk/cpu/memory usage on the server. eg. Whenever the disk space exceeds the threshold value of suppose 75%, I get an alert. I have set the successive alerts every 5 minutes thereafter. But these successive alerts shows the same value of disk usage as it is in the first alert, though it is increasing due to some scheduled backup or any other process on that server. Is it possible to get the current value in the successive alert? Attaching the alerts, the original one
Report on Deleted assets and workstations
I need to develop a report to show all the items that we delete from inventory as they are being disposed of. I can not find an option to do this and I cannot find the appropriate table to use for a Crystal Report. Please offer a suggestion.
New Notification Rule
We would like to see a Notification Rule under "requester Notifications" of "Acknowledge requester by e-mail when the assigned technician is changed." I know we can accomplish this via the "...request is updated." but that sends emails out no matter what the update is and our users complained that they were receiving too many emails.
FAILURE :Invalid Request ID error when merging cases
We are getting the following error when a case has been merged into another case. for example case 1 - 28249 case 2 - 28250 if case 2 gets merged into case 1, and when we click on the link that was generated for case 2 we get the error FAILURE :Invalid Request ID. . Should it not send you to the merged case?
Mail sending nok
Hello, I'm in SDP 8.0.0.2 and I've got a problem on outgoing mails. Ingoing does well. The problem started yesterday when I renewed the Exchange 2007 certificate. Please find the support file. Best regards.
Add new device from code
Hi, I'm evaluating OpManager and everything seems to be exactly what i need, however, I need to be able to automatically add a new device, and get the monitordata from this device (like the rest API in manageengine). Where can I find this?
unable to change multiple tickets group
When I select multiple tickets and select edit, I am not able to change their group assignment unless I first force the site to change. Is there a way around this, or do I have a setting not configured correctly?
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