IPSLA agent manual configuration
Hi We have an issue regarding SNMP read/write community, necessarily to configure Cisco equipments for WAN RTT Monitors. By your information, OpManager use only read community to gather data, but in order to configure the equipments write com. is necessarily. We do not want to configure automatically those equipments allowing OM to use write com. Please be king and provide us some information "how to" configure manually IPSLA agent. The Cisco eq. that we monitor are: 2800 Series, 7000 Series, 6500
E-mail attachment
Hi, Is possible send an attachment in action e-mail?
opManager Queries
How can I delete some Entry from a widgets?
AD Group Permissions
Is it possible to somehow query an AD group and find out what resources it has permissions to?
Setting downtime for URL monitors
Hi, How can I set up downtime (New Downtime Schedule) for my URL monitors that are defined under each device? I can only see the URL monitors that are defined under ADMIN --> URL MONITORS.
Opmanager and ServiceDesk intergation
Hi We are trying to integrate opmanager and servicedesk plus, both are running on https and we did the steps as put in Solutions in opmanager support website. but when we try to integrate, we get problem saying servicedesk server is busy or there is special character. we checked but no speciacl characters are there in servicedesk list of technician, group or category. we follows this solutions http://support.opmanager.com/sd/AddSolution.sd?solID=11401 to find out issue but we do not understand this.
Email domain change
Hello, Our organization has decided to change our domain name. Unfortunately, I added all of our requester email addresses manually because they're not defined in AD. All of our requesters have the same domain name. Is there a way I can go change all of the requesters email domain names at once or am I stuck going in to each requester's account and manually updating the domain? Thanks in advance!
Active Directory import problem
Hi, We're on Version 7.6.0 Build: 7607, but are having problems with the AD import. When we select the Organizational units to inport from and start the import nothings happens. See the attachment for a screenshot where the program gets stuck on something. If I don't close the screen myself after 15 minutes or so, nothings happens. Please advise.. Greetings, Nick
IIS Server Reports
Hi All, Could you please let me know how to generate report for all attributes. As of now in Application manager I can able to see report by selecting only one attribute and generate report. Instead of that, I need to see all attributes report in any format's Thanks, Kannan.N
Windows event log monitoring questions, and a WMI credential question
Hi Guys, Couple of questions for you all. Hopefully you can help me out. Is there a way to check the status of or set the check box located at Actions Menu --> Event Log Rules --> "Monitor Event Log For this device" in bulk for windows servers? I just found a server where this was unchecked, the server had crashed and I was scratching my head as to why I did not get an alarm. Is there a way to set the event log monitoring interval in bulk? It seems the default is 300 seconds. I know that if a server
8721 bus. view error
Hello, Shortly before Xmas I installed hotfix 8721. After that when I click on any of my business views I simply get a blank page with the word Error! Will installing HF 8722 resolve this or do I need to do something else? Thank you, Tom
OpManager console not working properly in Firefox
Rebranding image does not show correctly Open remote access doesn't work. Various other functions don't work unless I use IE.
URL Response Time Graph Report
Hello, I have a monthly requirement to provide a report that shows URL response time information; I know there is a report already there with the results in tabular format, however I would like to see the report supplemented at the end with a response time graph to provide some visual information as well as numerical. Is there any way I can do this within OpManager? Regards Troy
Report Netflow
-When the bandwidth of the transmission report, if received reports by the only graphic pdf files, if using excel file, there is no graphic that showed the number of traffic in or out, no way just a graphic report both the number of printed or out traffic. -You can report the same information as the first report did not? (ex: Traffic, Total Transferred bytes, packets per second) -If the instructions on how to do Thank you
request that was in status "some status" more than 30 mins
Hi. How can I make report that will show me all requests in this month that was in status "some status" more than 30 mins?
Notifications about approval action
Hello! After upgrading to 8006 we've got situation when approving person of the request perfoms some action (approves or denies) - then the e-mail notification is sent to approval starter. The problem is that approval starter gets not one but two e-mails. In conversation history (in request details) it shown as letter was sent to: "e-mail@domain.com,e-mail@domain.com". The name of the message template - "Notifying Approval Sender for Approval Action". Please help me to reduce the number of letters
Two ServiceDesks in a mail loop
We provide service to a customer who also uses ServiceDesk. I'm sure this situation must have come up before, but we're getting mail loops, when our customer forwards a mail from within their ServiceDesk to ours, which creates a request and an acknowledgement email, which in turn creates a new request in their system, and so on. The only way I can think to stop this is with a multiple line spam filter (on sender and description), but this will still create one incorrect request. Has anyone come
FTP Monitor: Path of the Remote Destination File Name does not exist. Please check the path.
Hello, I just tried to make a ftp monitor with Upload and got this error: Path of the Remote Destination File Name does not exist. Please check the path. Local Source File Name: D:\FTP_Upload\FTP_Upload_1MB.test Remote Destination File Name: FTP_Upload_1MB.test Is there anything wrong with the syntax (Windows)? Best regards, Ronny
Account Specific/Site Specific Announcements for SDPMSP 7.6
Are there any plans in RoadMap to add Account Specific/Site Announcements? Currently, you can not post an announcement that is only relevant to a specific region, account, site, group or department. This would really help in providing proactive communication to customers.
SQL and Query Editor
I'm trying to create a report using the Query Editor on Service Desk Plus. I'm trying to simply run a report that lists the computers which have approved Antivirus software installed. (I associated several software packages with a new software category called "Antivirus", SoftwareCategoryID 301) Also, I would like to run a report that shows all scanned computers that do not have approved Antivirus software installed. On our SQL server I've built this query for the first part: SELECT [WORKSTATIONNAME],
Getting wingdings on restartnow/restartlater buttons
After pushing patches out, at the top of my desktopcentral notification window to restart now or restart later, the font is in wingdings!
Set Permissions for Problems and Changes
Hello, Please could we have the ability to set group permissions for problems and changes in the same way we can for requests? Our users should not be able to see all of the changes and problems - only those that apply to their group. Thanks
Incorrect Request URL when integrating ServiceDesk Plus with IBM WebSeal
My team is going to integrate our team portal, which deployed to IBM WebSphere, with ServiceDesk Plus. The integration is implemented by using IBM WebSeal ID to pass the required login information to ServiceDesk Plus so that ServiceDesk Plus appeared as a module (http://<DOMAIN>/servicedesk/) of our team portal in the URL. The login function works very well but we found some functions in ServiceDesk Plus cannot be used correctly. Having traced reason with some tools and we found the requested
How toset email alerts for link down
How toset email alerts for link down
Log Creation Amendment SC+ 7.6.04
Hello Is it possible to create a script to amend the log creation times? The reason I need this is that for our use, we sometimes have clients raise multiple issues in one log not a problem during the month as there is time to split into individual logs but there is the occasions when splitting the log means the new logs are created in the subsequent month which causes problems for our reports. Good day Barry
Inactive Users Report Issue
Hi, When generating an Inactive Users Report and adding the Days Since Last Logon column we are seeing an issue. The Days Since Last Logon is displaying correctly from the web GUI but when the report is exported (to any format) that column's data is not being converted to days. An account with Days Since Last Logon of 1838 days is displaying a figure of 127803237855000000 when the report is exported. This doesn't appear to be meaningful data.
Limit on csv modify user.
I need to modify over 2000 users to include information that is visible in Outlook address book. I have tested my csv so that it does what I need, but when I try to do the 2000 + csv it appears to stop at 100 users. Is this the upper limit in ADManger for modifying users? Is there also a limit on creating users with a csv? Thank You.
ADAudit Plus: Doesn't work on Windows Server 2003 DC, FRENCH
Hi I would like to know if AdAuditplus will work on windows server 2003 DC but in FRENCH. I did try to install your product in windows server 2003 in english but still couldnt make it work. What should we do now? is there a solution? Thank you for your reply.
Urgent: Requests made from Service Catalog doesnt use Request closing rules
Good day, we are on 8.0.0.3 and have pretty big problem - requests that are made from service catalog doesnt use Request closing rules, they are simply ignored. Is that a feature or a bug? Is there any way to prohibit it?
Upgraded to SDP 8.0.0.6 and now all requests via email are set to Mode: Postal Mail instead of E-Mail
Since upgrading from 7.6 to 8.0 all of my mail->incident requests are flagged as mode: Postal Mail... How do I get the system to correctly flag these as E-mail again? This worked properly in 7.6.11 so it has to be some artifact from the upgrade. Thanks
Hotfix 8007 Released !!
Dear Users, Kindly refer to the below announcement notification to know about the details of the latest hotfix release 8007. https://forums.manageengine.com/#Topic/49000004725000 Regards, Srikrishnan ServiceDesk Plus.
Tickets Status
One time a ticket is closed, i want to know at what time the ticket stay in all status ( in progress, pending , resolved and closes ). Now I only know the time that the ticket was created or closed. Thanks is advance. Alex.
NCM plug-in gives License error
Hi Device Expert support. Whenever we try for some operation like Backup config or so, NCM gives us this License message.but customer have 10 device license. Is this a bug ? Logs here http://bonitas.zohocorp.com/customer_uploads/2011_1_13_3_19_27_OpMan_logs_Jan_13_2011_11_15_57.rar thanks Gopi ME Tech
Query assistance needed
I have developed two separate queries. Quert I provides an open status listing for a particular technician: SELECT ti.FIRST_NAME 'Technician', DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME /1000) ,'%d-%m-%Y %k:%i') "Created Time", aau.FIRST_NAME 'Requester',wo.WORKORDERID 'Request ID',wo.TITLE 'Subject', std.STATUSNAME 'Request Status' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
Reports Needed
Dear any one can help me to get this report in IT service desk SNo Reports Description Parameters Duration 1 Merged Requests Report. All the one or more closed requests which were merged. Technician Monthly 2 Unassigned Technician Report. All the closed requests which has technician as unassigned Request Status Yearly 3 Self Assigned Closed Request Report. Report where requestor and Technician is same Technician, Requestor Yearly 4 Fast Resolved Request Report. Requests that were closed
Query Report to get Changes associated to request
Hi, We are using MSSQL and the build is 7611. We need a report which shows the change request associated to the request. Regards, Kriss
Unable to add Software Licenses in ServiceDesk+
Hi. We're using ServiceDesk+ 7.6.0 build 7611. I'm trying to add a new software license in the Assets section but when adding the product name I get this error: FAILURE :null Please report the problem to the system administrator, with the Error Code - 1,293,716,205,584 Then when I try to add the details it just doesn't do anything. Has anyone else experienced this, or know what the error code means? Thanks, Dave Screenshot of error:
CSV and Excel reports output
Hi There, I'm trying to do some advanced reporting in SD+ and I'm running into a few issues with the CSV and Excel reports. These options are obviously added for those of us who want to manipulate the data further. What happens when you export to Excel or CSV is that a lot of clutter is added. It would be nice to end up with just the RAW data an the appropriate columns, but not anything else, such as the COUNT or SUM fields, because that's exactly what the other tools are for... I end up having to
Access denied when i try to remote access!
Hello We've used MEDC for 2 months and everything have worked fine, we've been able to remotely install all the agents and patches to our 120 computers (both desktops and laptops). But last week the company bought 2 new laptops (HP ProBook 6450b) and they've been nothing but trouble. We can't install the agent remotely, so we installed it manually, but we can't remote controll it, we get a access denied message and we have tried everything but with no luck. The laptops runs windows 7 prof (32bit)
Enable integration to SharePoint as a (Web Part)
I don't know about you but my users are lazy. They never sign into the ServiceDesk portal to check the status of thier requests. I have all users' default home page going to our organizations SharePoint site.. if the users request counts were displayed there, they just might click on the link to login to ServiceDesk and check status..
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