Reports Needed
Dear
any one can help me to get this report in IT service desk
| SNo | Reports | Description | Parameters | Duration |
| 1 | Merged Requests Report. | All the one or more closed requests which were merged. | Technician | Monthly |
| 2 | Unassigned Technician Report. | All the closed requests which has technician as unassigned | Request Status | Yearly |
| 3 | Self Assigned Closed Request Report. | Report where requestor and Technician is same | Technician, Requestor | Yearly |
| 4 | Fast Resolved Request Report. | Requests that were closed in less than 15 mins after creation | Request Status,Technician | < 15 mins, < 30 mins |
| 5 | Priority Based Report where first response violated | Requests by priority which got most first response violated | Priority, Request Status | Monthly |
| 6 | Similar Closed Requests. | Closed requests that has similar description | Subject/Description/Item | Monthly |
| 7 | Duplicate Requests Report | Duplicated requests created | Technician | Monthly |