Hi.

 

We're using ServiceDesk+ 7.6.0 build 7611.  I'm trying to add a new software license in the Assets section but when adding the product name I get this error:

 

FAILURE :null

Please report the problem to the system administrator, with the Error Code - 1,293,716,205,584

 

Then when I try to add the details it just doesn't do anything.  Has anyone else experienced this, or know what the error code means?

 

Thanks,

Dave

 

 

Screenshot of error: