Two ServiceDesks in a mail loop
We provide service to a customer who also uses ServiceDesk. I'm sure this situation must have come up before, but we're getting mail loops, when our customer forwards a mail from within their ServiceDesk to ours, which creates a request and an acknowledgement email, which in turn creates a new request in their system, and so on.
The only way I can think to stop this is with a multiple line spam filter (on sender and description), but this will still create one incorrect request.
Has anyone come across this before? Any suggestions on what we can do?
The only way I can think to stop this is with a multiple line spam filter (on sender and description), but this will still create one incorrect request.
Has anyone come across this before? Any suggestions on what we can do?
Topic Participants
Stu Watts
service_desk_msp
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