$RequestLink displays HTTPS in email notifications
We currently do not have SSL enabled. However, in outgoing email notifications, the $RequestLink variable is populating emails with HTTPS instead of HTTP. Where can I change this?
how to create customer account for bulk hours?
How to create customer inside support center plus, version:700 for bulk hours?
Custom Report Graphs not showing data
I have OpManager free edition installed on my machine for testing. I have added the WMI resource monitor for CPU, Disk and memory utilization for 3 mwindows machines. Everything was going fine from the last 1 month. I was able to see the custom report graph for CPU Utilization for my host machine (on which Opmanager is installed) but all of a sudden today when i checked i was not able to see the CPU Utilization custom report graph. It says "Data Not Available". It doesn't even show the last week
opmanager incorrectly setting all interfaces to 10MB
I keep reading about others having this same problem in OpManager. All of the interfaces on my linux Redhat 5.5 show up as 10MB instead of the 1gb and 10 gb that they actually are. I've tried messing with different MIBS and other things with no luck. I've also seen responses from engineers basically saying "not our problem". SNMP returns that, that's all you get. That's not a good answer. I have almost 200 nodes doing this and the other resonse I see from engineers is "go to each device and manually
Save Archive files on a WORM support
Hello, what's the best way if i want to "clean" the Event Log analizer folder from old archive zipped files? Can i simply move them to another folder, write them on a write once support (like a cd or dvd) and them delete them? If i want to use them again can i simply take the archives and re-import them in EventLog Analyzer with the "import log" function, right? Thanks
Suggestion to associating new request to already outstanding problems/changes
Hi, I've recently had an idea with relation to the way that additional requests are handled once attached to problems/changes. With the current system, once a problem/change is raised from a correcly catagorised request, the problem or change adopts those same catagories. My proposal is that when associating any further requests to these problems/changes, that these requests also pick up the catagories from the already created and catagorised problem/change. This cuts down on data entry time as you
How to add a new column?
Hello, we want to add a new column in ServiceDeskPLus 8. This column has to show us the date of the last reply (answer) to a support case. Please can somebody help us how we can do this. Thank you Markus
Assistance with code for MYSQL?
Can any assistance be provided for MYSQL code? I'd like to write up code to add into our SharePoint, all I need is the code, and I can figure out how to integrate into SharePoint. I want it to pull up the current user's network ID and output their opening tickets detailing request #, Description and the Notes field. Any assistance? Thank you.
Can we
Hi there, Can we export MySQL database from ServiceDesk 7 to ServiceDesk 8?
Creating a refined Custom report
Hello everybody I have Log Analyzer 6.0.0.0 and I need to create a custom report for Object Accesses. It should look like a the PCI or FISMA Report on Object Access, so that is clear (to an internal auditor) which object has been accessed. I want to monitor just events with EventID = 560 and I need a message filter as well, to include just log entries containing a particular string. As far as I understood, this is not possible with 6.0 Am I wrong? Did anybody else ever make a report this way? Thanks
NetFlow Analyzer Enterprise Edition 7.5 Released
Hi All, We are happy to announce the release of NetFlow Analyzer Enterprise edition version 7.5 BUILD 7500. Below are the list of features available in the new release: Feature list : 1. Site-to-Site Traffic Monitoring in IP Groups 2. Single click email reporting 3. CSV export for reports in GUI 4. Option to assign Interface Groups to Users 5. Enhanced search option under License Management 6. Alert Profile Configuration for Operator accounts 7. Global SNMP setting for Routers
Setting income mail with google apps
I am evaluating Servicesdesk Plus for MSP and i use in my company Google apps form Email, how can i configure income mail with the requirements that google request when we configure the client??.... Servicesdeskplus doesn't have the SSL option when authenticate via POP anybody can help me???
MESD Plus V8 - on IBM iSeries
We are currently evaluate service desk plus 8 software , we have major point need to confirm which is , is there are any plan to install MED on IBM iSeries using Zend Core or Webshper ?
Assigning Business Rules per Account
Does anyone know if you can assign business rules per account on ServiceDesk Plus MSP? Basically, we have a number of companies that we support. At present, when a ticket is logged it has a generic email that is sent to say that we have recieved their request, this is the ticket number etc. Now, for internal requests, I would like to have a message that says "If your request is urgent, please call IT Support on xxx and we will assist you". I do not want this to go to any of our external customers
Upload of MIB
I am not able to upload mib file. It is showing error
Using Router Infrastructure for Other devices
Hi, I've saw that the router infrastructure view have some custom graph shown on the snapshot info page and I had an idea that could solve one of our problems with monitoring our checkpoint firewalls. I would like to know if it's possible for example to create a new infrastructure based on Routers infrastructure and change the graphs shown in the Router's health graphs. It could be nice to be able for example to monitor connection/packed accepted/packed dropped or VPN client or site to site connections.
cannot enter service name when using Safari on a Mac
We are testing the latest build on version 8 of SDP. If we using a windows computer with IE8 we do not have any problems. However as our team are all on Macs, when we use Safari (latest version) we cannot enter any text in the "service name" field when setting up a new service in the service catalogue.
OpManage Device Snapshot not showing any data
I am adding Cisco routers to Opmanager and the device snapshot is not showing any data for any of the graphs. I have confirmed that the credentials are correct and when I test some of the monitors via the snmp OID, they are successfull. Can anyone help? Thanks.
Network Scan don't Work on Snow Leopard (OSX 10.6)
Hi, we have a probleme to scan MAC OSX 10.6 in Network Scan Scans works with computer in 10.5.8 and olds version but With 10.6 Scan Failed Do you have a solution. Thanks. David
Visio data connection to OpManager SQL DB
I want to import device details into Visio using the Data Connector function to talk to the SQL database. But unfortunately I do not know which tables to connect to! I have my network diagram in Visio and want to link the device details such as Device Name, IP address, category, sys description, etc. On a different view in Visio I wish to pull in some performance data for the devices. Can you tell me which (of the hundred-ish tables) I should use?
Customize Naming Formats variations
Hi, I am trying out AdManager but i dont see how i can do the following. %physicalDeliveryOfficeName%3[L]"."%givenName%[L]"."%sn%3[L] Þscription%3[L]"."%givenName%[L]"."%sn%3[L] is it not possible to use any attributes from AD except the five in the dropdown list ? Best regards, Valdi Hafdal
Dashboard Customization?
Hi, Are there plans to allow customization of the dashboard going forward? While I like the idea so far I find it a step back from version 7. We do not use SLAs, so three of the graphs are useless for us. I also do not like how the "Requests Received" and "Requests Closed" are displayed. The older style line-graph that plotted both on the same chart made it easier to see if we were keeping up with requests. Lastly, there does not appear to be any quick way to determine the number of requests
Inode Monitoring
Dear App Support, Another question again.. Could you tell us if it is possible to monitor the free inodes of a specific Solaris/Linux filesystems? (Application Manager or OpManager) What is the best way of working to achieve this? Thanks in advance! Kind regards, Bitz
settings specific to sites
As well as business rules and SLAs It would be great if we can also have the ticket closure rules be site specific. Currently the closure rules apply to all sites and we have very different needs among our sites. Currently testing version 8 with latest build Wayne
Exporting MySQL database from ServiceDesk 7 to ServiceDesk 8
Hi all, I would like to know if it is possible to export the MySQL database from ServiceDesk 7 to ServiceDesk 8 so that I can have the same data when I upgrade?
Is it possible to convert our flows in files *.flw to format of NetFlow Analyzer?
Not long ago our company purchased Opmanager Opmanager, and now my authorities are thinking of purchasing NetFlow Analyzer. But the situation is as follows: We have already used for the last year some free stuff - flow-tools. And all our traffic is gathered in these *.flw files. Is it possible somehow to convert these files to Network Analyzer? May it's some kind of script or so on? Thanks!
i can't insert € simbol in resolution
I have a problem when i want to type € (altgr + E) it will change the text alignment to the center.
Administrator is no approver
As Supportmanager I configured servicedesk that I am the main SD+administrator. We are also planning to open the ServiceCatalog. All technician's and other users are configurable to be Service Request Approver exept me as SD+admin. Can you please make this also available? Best regards, Mark Picture is from a normal technician :
Issues after upgrading ServiceDesk+ to 8.0
Hi. Since upgrading ServiceDesk+ to version 8.0 we have the following issues: 1. When selecting a requester in Admin -> Requesters nothing happens. Clicking the requester simply doesn't do anything, just reloads the list - doesn't show the details for that requester. This occurs for any user despite logging out and in again, deleting temporary internet files, etc. 2. When selecting Assets -> Software -> Software Licenses it gets stuck in an endless loop of loading the page http://servicedesk:8080/SoftwareLicenseListView.do?null and
Number of calls listed on "show calls from account" is incorrect
When choosing to show number of calls from account it shows 25 lines twice, and even though the second one is actually 50 it still only every shows 25 no matter which item you choose. Release 7701 Cheers Rich
Remove completed tasks from activities tab
I can't believe I haven't seen any posts on this. On the Activities Tab, we use the "tasks" as kind of a to-do list. When a task is completed it should automatically disappear from the "my tasks" view but it just stays there. Do I really want to page forward through three or four pages of completed tasks before I reach my active tasks that I haven't already completed? Especially since there is a seperate "Completed Tasks" view. "My Tasks" should be all my tasks that I still need to do. It
How to disable reply and forward mail from Request.
Hello there, Our Customers want to disable the reply and forward from request for group or roles of specific user. Is it possible to disable this feature, or all the user of SCP can reply to contact ? Thank You Regards. Alberto
Multiplenode and Multiple graphs definition
Hi all, checking on forums and KB I've saw a description of graphtype that describe those kind of graph in this way: If you choose <multiplenode> when associating the monitor, you will get an option to choose the instances. For <multiple> it will show the all the instance value in the graph when you click on the monitor. Now I have a question, I see that for example Disk space is a multiplenode graph but when I add any kind of disk space monitor on a device I don't get any kind of choose of what
Business rule to send notification if Subject contains certain word not working.
I have setup a business rule that is supposed to send a notification when a new request is received with a subject that begins with "afterhours". It is not working. Where should I start looking? Thanks Dave
Auto assign technician where technician shifts are involved
I really like the auto assign feature, however in the environment that I work in, the service desk analysts work on a shift rota. Some finish early and some start late. Does anyone know of a way of specifying the availabilty of analysts to cater for a variance in their start / finish times. If the system assigns a call to an engineer that has gone home for the day or who isnt in till mid morning, then sla's can be affected.
ServiceDeskPlus and API form
HI, I have created couple of API forms for ServiceDeskPlus. I couldn't find any help about API. My question is: Is there any way to add to API form extra attribute like CCtechnicianEmail ? When technician is creating a new request suing API form confirmation email will be send to: technicianEmail Technician EmailID and CC: to one of the mamanger I hope if that is clear ... Thanks for any help. Peter
Closed notification based on Groups
This is our issue - we hava 3 goups already created on the services desk plus - each groups has diferent technicians, when user request support they selected the approapite group and the technician within that group received the request. the problem come when the tickect is closed the technician within the group do not received the notification because the notification of closed is based on thechinican and not on groups. Please add this funtionality on the new release..
Wrong request ID being assigned
Hello. I have upgraded to version 8006 of servicedesk plus and beginning today i have experienced the following problem. Most of the requests are being assigned a wrong ID, therefor they are not appearing in the requests list, because the requests with that ID have already been solved. Would appreciate any lights on the mather. Thanks.
IMAP not connecting with ServiceDesk Plus
Hi Support, We did a direct Telnet from the ServiceDesk Plus server to the IMAP Server. It connects and logs in to the system, but somehow when we save the setting in Mail Server settings page, it doesn't save it. Please see the output from IMAP here * OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (KNB-MAI L-01A.khazanah.com.my) ready. a1 capai a1 BAD Protocol Error: "Unidentifiable command specified". a1 capability * CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS
Windows 7 not joining domain
We have tried everything, checked credentials etc but our image will not join the Domain. It has been taken from a Workgroup based machine. If we join it manually after the process it works fine using the same credentials in the OS Deployer settings. Any ideas?
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