Can't Unicast
Hi All, I am deploying on a multiple VLAN site so multicast is not an option. However, within the same VLAN the test machine will download and deploy image. When I can to unicast I get the following error. Any ideas?
Auto-detected domain names, more of a hinderence then a help
SDP has attempted to auto-detect domain names for a while now and I have to say that 99.9999% of the time it gets it wrong. One should just manually enter their domain information under domains and leave it at that. I don't want our DNS sub-domains listed. I don't want the domains snooped off the network listed, which are almost always from visitor laptops. Just use the domains I provided and stick with those. It would be a lot simplier for the SDP software as well if it didn't attempt
OpManager No data showing in device Snapshot
I have devices that are reachable, but for some reason under device snapshot none of the graphs are displaying any data. Response time, Packetloss, CPU utilization, Memory Utilization, and Temperature are not showing up. I have already verified that the SNMP comm strings are correct. Can anyone help ? Thanks.
suppress alarm with report
I've a bit question for suppress alarm feature. when using the suppress alarm , that mean downtime will calculate in the report or not . (for case device down or interface down) I think the suppress alarm, just alarm so the downtime which occured will to calculate in the report. which diffrence from the schedule downtime which the downtime will not to calculate in the report . * I'm try to find the answer all the forum and user guide , but not have . please clarity to me. Thanks.
info
je ne vois pas le lien ADD MONITORS dans la page de l'onglet admin de opmanager
POP3 Mail Fetching option to leave messages in the Exchange mailbox
This is my third SDP implementation. During my two previous implementations, I had a full-time Service Desk analyst monitoring the SDP Exchange mailbox and manually adding requests. This time I would like to enable incoming mail fetching , either by POP3 or IMAP, but I would like to original emails to remain in the Excange mailbox, which is an aoption on almost all POP3/IMAP clients. Is there a hidden option, enabled by TSQL command, that allows me to achieve this?
Problem assigning technician when editing request details
We are on version 8006, and when we go in to edit the request details, the technician drop down is blank, but when we use the assign button at the top, they are present. This adds an extra step when we are filling out ticket information when handing out requests.
Non-domain without credentials with agent
In our main branch, we have computers on the domain that have the agent installed. Additionally, there are a number of personal laptops that are brought in that connect to our public wireless connection and occassionally VPN into the network for file sharing/etc. For these laptops, we do not presently have local admin credentials. I have set up a remote office to manage these machines and intend to manually install the agent to communicate back to the DC server. On a test machine, I got this
Is there any procedure to modify predefined monitors to replace OID if any device doesn't match old one?
I have few Devices of juniper which includes (Juniper M7i Router, SSG140 firewall, J6350 Router) which OIDs either not included in OpManager or not correctly responding in order to display required information. Also i wanted to create new Infrastructure view device category but i don't want inheritance monitor from predefined category however currently i didn't find any option to create new category without inheritance. Please help me out and i am ready to share SNMP OID's of devices if you need
Upgrading to the latest version
Hello, We are currently on build 7608. If I wanted to upgrade to the latest version, using the information here http://www.manageengine.com/products/service-desk/service-packs.html, it looks to me like I need to upgrade to 7611, then from there to 8000 and then from there to 8006. Is that right? Or is there a more direct way that I'm missing? Thanks, Robyn.
Prohibited Software Windows 7 Notification
Build 70135 Prior to this build, I never saw the pop-up notification for installed prohibited software that had been installed for over a month. I installed the hotfix, set up and installed [someSoftware] (not the prohibited software) package to [win7comp], rebotted [win7comp], and verified that software was successfully installed. I then set up to uninstall [someSoftware] from [win7comp], rebooted [win7comp], and verifired that uninstallation was successful. After this I finally saw the popup
Desktop Central Agent and Active Directory
I have over 1000 computers in my AD structure. I did my best to add all computers in Active Directory except my servers and thin clients but feel I may have missed some but do not have enough licenses to add them all back in and let desktop central search for the missing ones. How can I query Active Diretory/Desktop Central to let me know which computers have DC7 Agent installed and Which ones do not have it installed so I can add the ones that are missing with the exception of the ones that are
New report? All day users logons
I would like to ask all forum users whether they produce any reports for apecific user with all his daily login info (all logons,all logoffs). Such a report was asked by upper Mgmt and was wondering whether this typoe of report can be incororated in ADManager plus reports. Kindest regards SL
Agent MSI failed
Hi, I am evaluating DesktopCentral MSP for our organization to automate the software deployments. However, i am unable to create remote office [throwing error: as Agent MSI not created]. I request someone help me on this Ramana
Deploying msu packages to select OSes
Hi. We are having some troubles with certain printers in one of our locations. Turns out this is a bug in windows 7 64bit editions only. Microsoft has provided a hot fix release that comes in the form of a downloadable .msu package. We need to deploy this package to all 64bit windows 7 computers, but not standard 32bit windows 7 or xp installs. How would be accomplish this? spesifically, here's the issue described by microsoft: http://support.microsoft.com/kb/982728 and here's the fix: http://thehotfixshare.net/board/index.php?autocom=downloads&showfile=12240
Feature request. A new "Modify Device Template"
Been doing allot of work with OpManager and found that the "Modify Device Template" section is rather lacking. There are may thing that should be part of the template, but have to be changed on a system per system basis. Such as notification profile, or service monitors. So here is my idea. Make the "Modify Device Template" look just like a "Snapshot" of that system type. From there make all things editable. Like the dial graphs. Support things like binding dial graphs to different monitors. Any
Error: "Device already present in the System" but I can't find the device in the OpManager console
I am trying to add a device from Admin->Add Device, but I am getting an error message stating: Device already present in the System. I have looked through the console but cannot find a devices with the IP address of the device I am trying to add. Any idea how I can get this device to add in OpManager? License Type : Deluxe Build Number : 8722 Latest Version :N/A Expires on : Never
OP Manager Customer
Who is OP manager customer in malaysia ?
Check SqlServer Database Load against each Http Urls Load
Hi All, One of the requirement I got is, I need to check sqlserver database statistics when a web page gets loaded. For eg: Through Application manager we can see the statistics of Http URL's counter's. Using SqlDb Manger we can see the metrics of database counter statistics. I need to merge this above two(Application Manager & SqlDbManager Plus) . What I need exactly is when Http url is loaded, I need to store the metrics of sql server counters and need to generate report saying for each page, Page
Restoring from backup every few days
Hi. Recently we are having to restore our Support Centre database every few days as it stops responding and this is the only way to fix it, even if we reboot the server, restart the services, etc. Therefore my assumption is that the database is corrupting. The symptoms of this are simply that there is no response from the server, it just times out when users request the page through a browser. I manually use run.bat on the server and this shows that the server is running, but it just doesn't
Can you get me MIB file of Network devices?
Dear All, I want to get MIB file of specific devices. so I manage the performance (CPU/Memory Utilization, Temperature) of these devices. For example, Nortel Alteon 2207, => CPU: .1.3.6.1.4.1.1872.2.1.8.16.1 => MEM: (.1.3.6.1.4.1.1872.2.1.8.12.1 * 100) / (.1.3.6.1.4.1.1872.2.1.8.12.1 + .1.3.6.1.4.1.1872.2.1.8.12.2) => Temp: .1.3.6.1.4.1.1872.2.1.1.6 - Notel ERS 8300 - Nokia IP 390 / IP 330 - Nortel Alteon 2208 / 2424 - Intel 550T - 3Com 4900 / 17700 / Baseline - Alcatel OS6850 - Cisco C1720
Auto-Assign
If a request is unassigned and someone touches the ticket (edits, updates, etc.) the ticket is auto-assigned to them unless that person assigned the ticket during the edit. For example: Scenario 1. E-mail comes in and goes to a group Request is edited by John Doe. System auto-assigns ticket to John Doe since he touched it. Scenario 2. E-mail comes in and goes to a group Request is edited by John Doe. John Doe assigns ticket to Tier 3. System does not auto-assign because John Doe already assigned
Add Permissions To Notes
Similar to Tasks & Events, add a permissions to add, edit or delete notes on a request.
Search Contacts
Click Log Call and Search. Cannot find the Contact. However if you go to add the contact it populates. Cannot always find the contact when searching or even when searching on request #. This is Build 7.7. Very hard to find previous requests or contacts, creating a lot of work.
Inconsistent data in Domain Controller
Hi Team, We get inconsistent data from a few domain controllers and Exchange. Some data like LSASS,NTFRS,Cpu,Memory works, but other data is all N/A, We run the wmiadap few times on the system, but the problem continues on the systems. Logs and screenshots attached herewith http://bonitas.zohocorp.com/customer_uploads/2011_1_7_3_54_1_OpMan_logs_Jan_7_2011_11_46_4.zip thanks Gopi ME Tech
Monitoring Exchange 2003
I'm using OpManager 8.7 and wished to monitor our Exchange 2003. I've setup the WMI credentials which have tested correctly and i'm able to see my CPU/Memory/Disk utilization with no issues. However, the Exchange dashboard is showing up as N/A. This has happened to 2 different Exchange servers. Is there any special step to configure our Exchange for monitoring?
Alarm dissapears once the problem has been cleared
Hi, We are new to Opmanager and I cant seem to find anything that may resolve our problem. Over the weekend we had an outage that caused a number of alarms to trigger , however when we look back at the alarm history we see all the clear status however dont see any other status once the problem has been cleared. We need to be able to review back over the alarm history to see when problems happened in a single view. Thanks Brett
dx
how we can display AIX /TSM server in Opmanager?
how to specify the consicutive time (ex 3) for notification
i have created a mail notification, and associated it to a URL in opmanager 7.0 but i want to set the consecutive time, example if i set the time to 3, and the URL monitors fails for 3 times continuously, then only opmanager 7.0 should notify me. not for the every failure. How to do this?
OpManager NCM Plug-in 5450 Released
Hi, We are glad to announce the release of OpManager NCM Plug-in build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of NCM Plug-in 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
How to monitor an attached iSCSI volume for availability
We have a RHEL Linux server which is a VM (the VMFS is hosted on a SAN storage device) but the system also uses an iSCSI attached volume from a NAS device for its database. How can we monitor/check the availability/capacity of the iSCSI attached volume from within OpManager.
Feature request: List view for UPS's
Since the list view tab only shows CPU and memory utilization, it's not very useful for UPS devices. Could a list view for UPS's be created that shows %UPS Load and Battery Charge %?
Resend the Alarm notification If it’s not acknowledged.
Hi, I notice the OpManager will not send email notification if it is already sent earlier. Yes, it is okay to avoid sending the same notification many times while we are working on resolving the issue. But what if no one acknowledge the alarm? Then it will stay forever until someone login to OpManager Web Client to check the status So, i would like to have OpManager to send email notification on every status pull until someone acknowledge the alarm. -- Regards, Anandharaj System Engineer (Unix /
Suppress Alarm
Hi, I would like to check, is there a way where we can suppress all alarm related to the network interface? I can do this in "notification profile" (to avoid send email on network interface related alarm), but then in OpManager it will still trigger an alarm. Basically, i would like to monitor all the interface in my Cisco switch as i will have an overview on how many interfaces are active and the Rx and Tx status. Since the end user that connected to the switch will shutdown the PC daily, it will
I want to see discards/errors without seeing up-down events on interfaces. Any ideas?
I have student ports I would like to monitor for errors or discard excessiveness, but don't want events to come through when they connect and disconnect their computers. Will I have to unmanage the ports or remove them and lose everything monitored on them just to stop the updown events? Thanks.
How to regenerate Network Views
Hi, In my network views page, there are few subnets display but only 1 subnet view can click. How do i regenerate this view as i guess this view is auto generated when add the servers. -- Regards, Anandharaj System Engineer (Unix / Linux)
Include last polled value in monitor widget
Is it possible to include th elast polled value in the Monitor/Threshold widget in the devide snapsnot? The only way to get the value is to go to edit the threshold.
Distorted Graphics (reports and dashboard)
Hi Team. The images in the reports and dashboard is lost this happens when using monitor 42 "wide and when the browser view y cuando se amplia la vista del internet explorer. the graphics will distort
Unable to upgrade to 7.6
I've just posted this under the 'Start a discussion' area but have just spotted the 'Report a problem' area - apologies for the duplication. Hi - I am experiencing issues updating to 7.6 from 7513. The steps I am undertaking are as follows: 1) Stopped SD service using the shutdown command. This doesn't work for me and the server seems to automatically restart itself. I receive the following in the wrapper.log file: ERROR | wrapper | 2011/01/06 10:52:31 | JVM exited unexpectedly. STATUS
Schedule Reports for multiple recipients
Is there a way to schedule a report to be sent to multiple recipients? When I put in more than one recipients I get this
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