PROBLEM ADDING A DEVICE
When I'm going to add a device its says that it is on the system, but in the search it doesnt appear as in the dashboard, i need help with this.
Code to delete all requesters
Anyone know the code to delete all the requesters in the db? I imported 91k istead of 1.9k. It would take me quite a while to delete them page by page. I am hoping to do this via an update statement from within SDP query. Thanks.
Adding Resource Tag in the Columns of asset (Printers,Workstation, etc)
Hi, Team. It'd be very helpful to be able to add "Resource Tag" as a column on the WorkstationListView page and be able to sort by it. Please add this as a feature. We previously requested it and the version 8.6 and still no response. Thanks
Interested party field and attaching invoice PDFs
Two features... 1. An "interested party" field for POs - the approver, the technician, the signing authority and the person in the Finance department who actually pays the bill are all separate people. It would be nice if they could get notifications. 2. The ability to attach documents to Invoice entries. We get a lot of invoices in PDF, and it would be nice to be able to attach them to the PO.
Asset Management - Retrieving Network Device Information via SNMP string
I'm using network scan for the network devices (router, switch..etc), but all I can get is the interface information. I can't even retrieve the router hostname, serial number and IOS version. Is there any special configuration needed to achieve this? Thanks.
SD Password Reset
We do not use AD Integration for our User Accounts - this is due to a large number of users not being a member of our Domain. With this in mind, we do have a lot of users requesting password resets to access the ServiceDesk portal. Many applications/portals would usually have the option of resetting a password when logging in. So far I have not been able to find such an option within ServiceDesk. Would it be possible to include a 'Forgot Password' option at the login screen? This would then free
Regarding Notification to Managers
Hi, If the escalation level reaches Level 3 then can we send a notification mail to users which are not the technicians. Below is the scenario what i am trying to explain: If suppose the server goes down and the requester raises the ticket, then it should be resolved within 30 mins and if not then it should escalate to Level 2 and then it should be resolved within 30 mins and if still not done then it should be escalated to Level 3 and send a notification mail to all the Sr.managers and Vice-Presidents.
Ubuntu Server New Install Cannot Login
The default username and password are not working. I have the latest version as of this posting. Am I missing something.
Scanning ISA Server 2004 on Small Business 2003
Hello. I have searched everywhere on the internet and these forums for an answer to my problem but I could not find one. I'm going to post it here so maybe someone will have some insight. I'm running EventLog Analyzer 4 on a Windows XP SP2 machine. I'm scanning six Windows Server 2003 R2 machines without any problems at all. When I try to scan my Windows Small Business Server 2003 machine, I get the dreaded "The RPC server is unavailable" message. Now, this server is NOT running the "Windows Firewall",
Have Reports Emailed Directly as PDF (No Zip File)
Does anyone know if there is a way to have the system email reports as the PDF directly without sending it as a ZIP file?
Device Template For multiple 2003 servers with different thresholds?
Say I have several classes of 2003 application server. Monitors are using WMI. A) Type 1 that needs to say monitor free disk space by GB, threshold of less then 10 gigs. B) Type 2 that needs to monitor disk space by GB, threshold of say less then 50gigs. It would appear you cannot create two device templates using the same OID or name like "Windows 2003". So you make one with a OID "Windows 2003 A" and "Windows 2003 B" but now you cannot apply the profiles to any devices because the list of devices
How can I run OpManager as service in Linux
How can I run OpManager Build 8052 as service on CentOS 5.4 Linux server.
AutoClose tick box greyed out in new function in 7511
Hi Support, I am unable to tick the box to allow autocloses in the new version of SC 7511. Please see screenshot and advise, am i missing something? Cheers Rich
CPU and Memory Utilization for F5 Big-IP 3600
Hello, Running OPmgr 8721. Trying to get CPU and Memory Utilization for a device running 9.4.6. I have downloaded and loaded the mibs from here: http://www.oidview.com/mibs/3375/md-3375-1.html It is a multiprocessor device. Most of the monitors that were created for the 3600 template work, except for CPU and Memory. This OID for CPU in the template returns nothing: 100-(.1.3.6.1.4.1.3375.2.1.1.2.1.42.0*100/.1.3.6.1.4.1.3375.2.1.1.2.1.41.0) Likewise for the Memory OID: (.1.3.6.1.4.1.3375.2.1.1.2.1.45.0*100)/.1.3.6.1.4.1.3375.2.1.1.2.1.44.0
Cannot add or update a child row: a foreign key constraint fails
I installed ServiceDesk Plus MSP (selected enterprise option) and encountered the following error: FAILURE :Database exception while updating network. : Cannot add or update a child row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,294,377,477,019. when attempting to add a network address to the scan feature under assets. The error exists on a fresh install. Other sections of the script allow updates without issue. I ran into this
Reports
Is it possible to publish a report in html format, say every 5 minutes to an FTP site to be uploaded on a different web server? We have a web facing application utilising around 6 servers, the monitoring is done on a server that is not accessible to the web. We want to be able to provide high level visibility of the servers availability to the board and customers. The best way that I can think of is if the MAP can be published every 5 minutes to an ftp server or such... Is this possible? Thanks in
Transfer a user/password between resources?
Is there a way to transfer accounts between resources? I'm in the situation where I will have many 'unowned' passwords imported from legacy systems, and often they will be under generic resource names (eg 'FedEx Windows'). I could cludge it and have each user/pwd assigned to a single resource (eg FedEx1, FedEx2, ...) but it just gets messy and unintuitive for end users. As owners come forward and claim these orphaned accounts I will need to move them to the appropriate managed resource. Equally
Some features/Issues to Highlight on ServiceDesk Plus
Hi Team Just would like to highlight a few issues and feature in our deployment. Change priority matrix - Already you gave the Feature ID Mandatory field when creating a change ticket (product limitation) Rearrange location field in change form for impact, urgency, priority etc - Change Form kind of option Changing the name of default field will impact all module or affected module? Eg.if there is a default field like Impact and we want to change it to KNB Impact, will it affect all the modules,
Resource Import - importing data which doesn't exist
I'm working on importing a 1000 line spreadsheet of resources / accounts. Each resource has ~10 accounts under it which are all unique. I've got 6 fields I'm importing: Resource, Department, Client (custom added field), Group (custom added field), Username, and Password. When I do the import I end up with about 200 extra passwords in the system - it looks like there is a problem with the custom added fields being imported properly as I see custom fields which do not have the right values. I've checked
Custom Reports: Selected recipients are not saved
Hi, we came across a bug when trying to schedule a custom report. Users selected as recipients of the report under "other users" are not saved when saving the schedule. When you reopen the schedule and open the "select / view" dialogue the list of selected users is empty. We solved the problem by selecting "email ids" and entering the users' mail addresses. Still, a fix would be nice. Regards, Dennis
When I click on the Virtual Devices MAP it shows Error!
Virtual Devices Maps results in Error! So far all the other maps seem to work. Anyone else having this issue? I can find the VM's if I search for them.
Is there a way to limit disk usage?
Is there a way to limit disk usage of Eventlog Analyzer? If I put the archive and database on a very large 500GB+ volume, is there a way to limit the disk usage that it will take to only 100GB? Is there some sort of automated cleanup of archives to also limit them by age? say I only wanted to keep 60 days of archives? Thanks,
Who can raise a Purchase Order
Hi All, Who can raise a Purchase Order? i.e can an normal requester be allocated access to raise a PO similar to where a requester can be allocated access to be a purchase order approver? Thanks Brett
i would like to remove the advent logo
i would like to remove the advent logo and all html links to there website from the home page and have a completely blank page with just my logo and the login info. Is there away to remove the excess images? i would like to have this solution be customized to the company and not to advent. any suggesitons
Plugins
1. Opmanager plugins have two kinds? a. Integration with Opmanager b. Installed separately
Migrating SQL 2008 x86 DB to SQL 2008 x64 DB
I currently am running Service Desk 7 Build 7608 and planning of at least upgrading to Build 4611 (might be going to version 8, don't know yet). Server is running on a WinXp virtual machine (VmWare). We are currently using a SQL 2008 Server x86 DB We need to migrate it to SQL 2008 Server x64 DB (due to different technological choices) Will our database still be usable after a migration on SQL 2008 x64? Thank you for your support!
Restrict approval view to open tickets
We recently migrated to SDP 8, and there are MANY approval requests in the home view for requests and changes that are closed. I suggest that this view should only show outstanding approvals for OPEN requests and changes.
can i integrate event log analyzer in opmanager?
now i'm running opmanager free edition in a Linux box, i need windows event logs. is it possible to integrate event log analyzer in opmanager.
What is the current version of SDP MSP?
The Website says 7.6 The "about" in my instance of SDP MSP says 7.5.1 (7513 build) Does this mean I can download the 7.6 on the website and it will upgrade my current installation? >>>Michael
not discovering devices
I had two problems: 1) I couldn't get the software to run after it was installed as an NT service. The startup would hang and fill up the log files with this repeated over nd over: 15:02:38:421 PM ##### PROBLEM IN INITIALIZING MODULE class com.adventnet.nms.eventdb.EventMgr ##### I uninstalled and reinstalled a number of times. And by the way, the uninstaller doesn't remove or stop the mysql process nor could I find it listed in the Windows Services. I had to manually kill it. 2) I finally got
EventLog Analyzer Alert mail delays
Hi, dear community participants! I use EventLog Analyzer 6, which is configured to send mail alerts after server(windows 2003) maintenance shutdown. The issue is that some emails arrive in time and some of them arrive with day, 2 days and even 3 days delay, even when events occurred with 10-15 minutes interval. Any ideas about reason?
Rediscover now Window Prob
Hello Member, my Problem is the Window from "Rediscover now" is to small, Ican´t Scroll to the send Button. Plese help :).
does ServiceDesk Plus 7.5 support to windows 7 pro ? Because i am unable to scan windows 7 computers remotly in it. Please help me
does ServiceDesk Plus 7.5 support to windows 7 pro ? Because i am unable to scan windows 7 computers remotly in it. Please help me
importing images for maps
how do you import a map or image to be used as a map
Unexpected OpManager Shutdown
Recently our OpManager service shutdown without warning and we went a number of days without even realizing it. OpManager logged the event in the Windows Event Log as: "There were 2 failed launches in a row, each lasting less than 300 seconds. Giving up." A second or two later, another event was logged as: "There may be a configuration problem: please check the logs." I've seen this issue in a few other threads but there didn't appear to be any specific root cause. Is there anyway we can
Changes - Custom Notification Templates
The notification function of the Change service within SDPlus, in my mind, requires some additional enhancement. One request in particular, is the addition of a "Custom Notification" feature. Change notifications need to be customizable, as many organization have their own workflows. The current Notification Rules section is fine the way it is; however, adding a new section in the "Problem / Change management" section that provides the below functionality is desireable. 1. Allow the add/edit/deletion
SD+ 7.6 tasks
Hi, I just installed SD+ 7.6 because I was awaiting the new enhancement namely specifying the dependant tasks for a given task (task with subtasks). Could somebody please explain how to do this, because I can't figure it out? Thanks, Waldo
WMI Performance Issues and hotfixes
Hi Gabriel, Here is a good article from MS on WMI issues. http://blogs.technet.com/b/kevinholman/archive/2009/06/29/getting-lots-of-script-failed-to-run-alerts-wmi-probe-failed-execution-backward-compatibility-script-error.aspx Of particular interest are these three items: 1. Apply http://support.microsoft.com/kb/933061 This resolves a LOT of issues on the Windows 2003 OS with WMI. This should be one of your first steps. This applies to x86 or x64 Windows Server 2003 SP1 or SP2. 2. Registry
Hotfix 8006 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8006 ) release. Issues fixed in 8006 (Released on: 22nd December, 2010) SD-35077: Unable to associate a service request to a change from change details page. SD-35237: Performance issues addressed in "Request list view page", "My Schedule page" and "Technician Availability
ServiceDesk Plus - MSP 7.6 Released!
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus - MSP 7.6 ServiceDesk Plus - MSP 7.6 can be downloaded from http://www.manageengine.com/products/service-desk-msp/download.html The list of new features and behavior changes in SDP-MSP 7.6 is available from this link: http://www.manageengine.com/products/service-desk-msp/readme.html Existing SDP-MSP customers can upgrade to the latest version by applying the service pack available at http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html
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