Some features/Issues to Highlight on ServiceDesk Plus
Hi Team
Just would like to highlight a few issues and feature in our deployment.
Do let us know if any of the above are being added as features in the upcoming Hotfix or Upgrade packs.
Thanks and regards
Just would like to highlight a few issues and feature in our deployment.
- Change priority matrix - Already you gave the Feature ID
- Mandatory field when creating a change ticket (product limitation)
- Rearrange location field in change form for impact, urgency, priority etc - Change Form kind of option
- Changing the name of default field will impact all module or affected module? Eg.if there is a default field like Impact and we want to change it to KNB Impact, will it affect all the modules, or can we do some update only for Change Module
- Pre-approved change ticket template. (Not pre-approved changes, but the Ticket status itself is APPROVED)
- Add ‘Select All’ button when Add CAB Member in approval tab in change
Thanks and regards
Gopi
ME Tech
ME Tech