ServiceDesk Plus - MSP 7.6 Released!

Dear Users,

We are glad to announce the release of ManageEngine ServiceDesk Plus - MSP 7.6

ServiceDesk Plus - MSP 7.6 can be downloaded from
http://www.manageengine.com/products/service-desk-msp/download.html

The list of new features and behavior changes in SDP-MSP 7.6 is available from this link:

http://www.manageengine.com/products/service-desk-msp/readme.html

Existing SDP-MSP customers can upgrade to the latest version by applying the service pack available at
http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

This page also contains instructions to apply the service pack

We strongly recommend you to try the upgrade in a test environment before applying it to the live setup. Steps to create the test environment are available at.

http://forums.manageengine.com/topic/points-to-be-noted-in-setting-up-test-environment

[These steps are the same for both SDP and SDP-MSP]

Please ensure that you take a backup of your database before proceeding with migration.

In case of any migration failures, you can follow the steps listed in the below link to revert to the earlier version.

http://www.manageengine.com/products/service-desk-msp/upgradefailure.html

WARNING: Please be aware that when you try to install ServiceDesk Plus - MSP on a system that has an existing SDP-MSP installation, your existing installation will be uninstalled and the data will be lost. Hence, do not install SDP-MSP 7.6 on a machine which has an existing setup.

For any queries or issues, you can contact our support at: msp-servicedeskplus-support(at)manageengine.com

Thanks & Regards,

S. Sivanand