Basically, we have a number of companies that we support.  At present, when a ticket is logged it has a generic email that is sent to say that we have recieved their request, this is the ticket number etc.

Now, for internal requests, I would like to have a message that says "If your request is urgent, please call IT Support on xxx and we will assist you".

I do not want this to go to any of our external customers as this is an internal department and we have different support numbers for our external clients.

Is it possible to allow different emails to go to different requesters based on which account they're in?

Any help would be appreciated!

Dave

dave[at]choiceone.com.au