IMAP not connecting with ServiceDesk Plus
Hi Support,
We did a direct Telnet from the ServiceDesk Plus server to the IMAP Server. It connects and logs in to the system, but somehow when we save the setting in Mail Server settings page, it doesn't save it.
Please see the output from IMAP here
* OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (KNB-MAI
L-01A.khazanah.com.my) ready.
a1 capai
a1 BAD Protocol Error: "Unidentifiable command specified".
a1 capability
* CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS NAMESPACE LI
TERAL+ UIDPLUS CHILDREN AUTH=NTLM
a1 OK CAPABILITY completed.
a2 login helpdesk *******
a2 OK LOGIN completed.
a3 list
a02 list "Mail" "*"
a02 OK LIST completed.
a3 list "*"
a3 ist "helpdesk"
select INBOX
B select INBOX
B select INBOX
* 1658 EXISTS
* 1658 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Perman
ent flags
* OK [UNSEEN 1648] Is the first unseen message
* OK [UIDVALIDITY 73] UIDVALIDITY value
B OK [READ-WRITE] SELECT completed.
* 1658 EXISTS
* 0 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Perman
ent flags
* OK [UNSEEN 1648] Is the first unseen message
* OK [UIDVALIDITY 73] UIDVALIDITY value
B OK [READ-WRITE] SELECT completed.
C select helpdesk
* 2170 EXISTS
* 2170 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Perman
ent flags
* OK [UNSEEN 985] Is the first unseen message
* OK [UIDVALIDITY 91] UIDVALIDITY value
C OK [READ-WRITE] SELECT completed.
They are actually using direct Exchange integration in their Outlook so far, i.e, in the outlook no need for any Pop/IMAP settings are needed, it connects direct to the mail server. For ServiceDesk Plus itself, they have created a new IMAP mailbox and using it for SDP.
Please find the logs attached herewith.
http://bonitas.zohocorp.com/customer_uploads/2011_1_11_6_26_47_Jan_11_2011_14_26_7_sd_8006_logs.zip.gz
thanks
Edson
ME Tech
We did a direct Telnet from the ServiceDesk Plus server to the IMAP Server. It connects and logs in to the system, but somehow when we save the setting in Mail Server settings page, it doesn't save it.
Please see the output from IMAP here
* OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (KNB-MAI
L-01A.khazanah.com.my) ready.
a1 capai
a1 BAD Protocol Error: "Unidentifiable command specified".
a1 capability
* CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS NAMESPACE LI
TERAL+ UIDPLUS CHILDREN AUTH=NTLM
a1 OK CAPABILITY completed.
a2 login helpdesk *******
a2 OK LOGIN completed.
a3 list
a02 list "Mail" "*"
a02 OK LIST completed.
a3 list "*"
a3 ist "helpdesk"
select INBOX
B select INBOX
B select INBOX
* 1658 EXISTS
* 1658 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Perman
ent flags
* OK [UNSEEN 1648] Is the first unseen message
* OK [UIDVALIDITY 73] UIDVALIDITY value
B OK [READ-WRITE] SELECT completed.
* 1658 EXISTS
* 0 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Perman
ent flags
* OK [UNSEEN 1648] Is the first unseen message
* OK [UIDVALIDITY 73] UIDVALIDITY value
B OK [READ-WRITE] SELECT completed.
C select helpdesk
* 2170 EXISTS
* 2170 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Perman
ent flags
* OK [UNSEEN 985] Is the first unseen message
* OK [UIDVALIDITY 91] UIDVALIDITY value
C OK [READ-WRITE] SELECT completed.
They are actually using direct Exchange integration in their Outlook so far, i.e, in the outlook no need for any Pop/IMAP settings are needed, it connects direct to the mail server. For ServiceDesk Plus itself, they have created a new IMAP mailbox and using it for SDP.
Please find the logs attached herewith.
http://bonitas.zohocorp.com/customer_uploads/2011_1_11_6_26_47_Jan_11_2011_14_26_7_sd_8006_logs.zip.gz
thanks
Edson
ME Tech