Suggestion to associating new request to already outstanding problems/changes
Hi, I've recently had an idea with relation to the way that additional requests are handled once attached to problems/changes. With the current system, once a problem/change is raised from a correcly catagorised request, the problem or change adopts those same catagories. My proposal is that when associating any further requests to these problems/changes, that these requests also pick up the catagories from the already created and catagorised problem/change. This cuts down on data entry time as you can quickly associate further requests to problems or changes without having to catagorise them, knowing that it will adpot those settings. Hope this makes sense. Regards, Robin Oswald
