Hi

 

We are using the following notification rule "$RequestId $Title logged by $RequesterName has been assigned to you by $Technician"

 

The problem is that the mail subject line reads that the ticket has been assigned to you by "Yourself". I.e. it picks up the $technician as the person you are assigning the ticket to instead of the person who is doing the assigning.

 

I hope this makes send.

 

Thanks

Brent