Hi,

We are deploying Service Desk Plus (SDP) and before we have created our Service Catalogue. With Service Catalogue we want to list to all our services, including incidents verification.

The problem is, with Service Catalogue when cannot create an “incident form”, he always create the form/request like a service request. So we cannot evolve from an incident to a problem with the Service Catalogue forms.

Thanks in advanced,

Best Regards,

Henrique Alves.