Missing functionality in changemanagement
We know that there is a new changemanagement comming, but we had a visit from bussiness auditors and they had some remarks on our chagemanagement inside SD+ : so please can you consider these advises and integrate it in the upcomming module :
- No filters as in incidents
- History of approvals
- Types of approvals (eg approval for acceptance of the change, approval for release)
- Conversations linked to change as in incidents
- When sending a notification, the reply on this mails is merged with the incident with the same ID !!!!! BIG ERROR
- Poor window for selecting incidents to attach to change : scrolling needed, no filters etc
- No notification when a task in a change is completed to the technician of the change
- Possibility to add a ad hoc member for a CAB
- More than one review is not possible in a change
- History is not as complete as in incidents
Best regards,
Mark
New to ADSelfService Plus?