Missing functionality in changemanagement

Missing functionality in changemanagement

We know that there is a new changemanagement comming, but we had a visit from bussiness auditors and they had some remarks on our chagemanagement inside SD+ : so please can you consider these advises and integrate it in the upcomming module :

  1. No filters as in incidents
  2. History of approvals
  3. Types of approvals (eg approval for acceptance of the change, approval for release)
  4. Conversations linked to change as in incidents
  5. When sending a notification, the reply on this mails is merged with the incident with the same ID !!!!! BIG ERROR
  6. Poor window for selecting incidents to attach to change : scrolling needed, no filters etc
  7. No notification when a task in a change is completed to the technician of the change
  8. Possibility to add a ad hoc member for a CAB
  9. More than one review is not possible in a change
  10. History is not as complete as in incidents
Best regards,
Mark



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