I have recently upgraded the ManageEngine Service Desk Plus from 7640 to 8700 without any issues and running all the different tests.

However, there are certain things that I wanted to be there like yearly reports.

I want to run the yearly report and having:

Request ID, Request Status, Technician, Subject, Requester

Time frame: year

Group To:  Month Year

Chart: Line Chart/Time Series Chart

Is this possible?