Hi there,

 

We're quite pleased with ServiceDesk Plus in our IT Department. Our genereal Facility Services would also like to use the same application for general non-IT service requests. How can we separate the incoming service requests?

For instance:

1. helpdesk@yyyy.com is automatically notifying technicians A+B. facility@yyyy.com notifies technician C.

2. Mails with subject "Facility" at the start automatically notify technician C and all others notify technicians A+B.

 

BR Ricci Setholm