Deleting Categories - Cannot delete a sub-category
I have manually deleted tickets relating to a particular sub-category, we have no problems in our database and only 4 changes, none of which use that sub-category. Thsi sub-category has no items. As far as I can tell Solutions use their own categorization hierarchy - am I missing some place categories are used? Please provide a sample script for all the places needed to be unhitched before a category / subcategory or item is allowed to be fully deleted (not just greyed out for no further use).
Full Data Model
is it possible to get a full data model for the product (ie not the ones published in the reporting area, as they are demonstrably incomplete)
Licensing Question
i have a company with 5 customer Support representatives, a few sales man and a few developers. since some of the support tickets need to go to a developer for resolution or to a salesman, do i need to buy a license for each developer & salesman although they use the system only a few times a day to update a ticket (as opposed to the customer support representatives who use the system all the time)
Asset Scanning issue
Dear Manage Engine, I am getting the below exception when I try to scan one of the PC in our network. We are using SD+ 8008 build with mssql DB. [10:01:36:452]|[03-03-2011]|[com.adventnet.servicedesk.asset.action.NodeDiscoveryAction]|[INFO]|[25]|: Form passed is : com.adventnet.servicedesk.asset.form.NodeDiscoveryForm@612c02| [10:01:38:530]|[03-03-2011]|[com.adventnet.servicedesk.asset.action.NodeDiscoveryAction]|[INFO]|[25]|: Form passed is : com.adventnet.servicedesk.asset.form.NodeDiscoveryForm@17d8bc3|
JMS messages?
Hi, Maybe I just can't find it, but is there a Monitor for JMS Messages? Thanks,
sending sms via the Linux OS Server with GSM modem
how can I use GSM Modem for sending Sms with Manage engine with the Linux OS Server?
Resolved status generates e-mail notificaton
Hi guys, I've recently upgraded from build 6008 to 6012. While using build 6008 i have added a new status called "Resolved" of Type "Completed". After upgrading to 6012 when I change the status of a request to "Resolved" the requester receives an e-mail stating that the request is closed. If I change the status from "Resolved" to "Closed" the requester receives another e-mail. Also when changing the request status to "Resolved" in the "History" tab I get a "Display Opn by technician time date" message.
Excluding Specific User Modification Event IDs from Alerts
I have created alerts for event id 462 and 4738; however all user modification event ids are triggering an alert. Please help
Disk utilization is reporting 100% incorrectly
I am setting up OpManager and have been getting disk utilization alarms that servers are at 100% utilization. When I log onto the servers (both linux and windows) the utilization is no where near 100%. What would cause this and should there be another monitor to use instead of disk utilization?
OpManager dashboard "Last N hours Traffic" widget enhancement ??
Is there a way to aggregate or combine the output provided by the dashboard "Last N hours Traffic" widget for multiple interfaces on different devices on one graphic? Preferably the output would use line graph (versus area graph) and would provide a legend of which color line goes with each interface. Thanks!
Audit Trail available as data?
Given the audit trail in the tool for the changes that have been made to a ticket, are these changes available as rows of data or is the audit trail a simple text dump?
Alerts
I have removed the AD audit alert for the password last set event ID; however, I still receive alerts for that event. I currently have an alert configured to alert of event ID 462 and 4738, but all other user modification event IDs are being sent as alerts as well. Any thoughts?
How to set Default Calender folder to have permission as "Default" = "Reviewer"
When we create a user we would like to change the default calender permission to reviewer. Mike
Importing users from Oracle or SQL Databases
Is it possible to import the users by directly connecting to Oracle or SQL database server?
Bulk Updates
Is it possible to do a bulk properties change with unique entries for each description? I basically want to add use names to the description on computers in AD. Thank you.
Please help me
Good afternoon. My name is Teresa and I need Gobi Muthuperiasamy (app_support) expertise on an issue. What is his direct contact info, please? Thank you in advance. Teresa B. tbustamante@arbita.net
Priority Matrix
This topic was brought up last year but the response did not provide a resolution. We are evaluating SDP and have an evaluation license for the Professional version which would be the correct version for us. However - we initially were evaluating Enterprise and it seems that one of the features we configured, Priority Matrix, has been removed from the editable options when the Professional Version license was installed. However we configured that feature in the Enterprise version. The problem
SDP 8 - Template Editing
Hello guys, I'm having a problem when i try to edit default request templates (i did not test out other edits yet), but in all of them i encounter the same problem. So i edit (for example), the default mail fetching problem template. I add in some text in the field Solution or Description, and then it just keeps saving, as in this screenshot: The yellow message 'saving' does not go away here. The message with the exclamination details are seen in the following screenshot: This message states that
SupportCenter Plus Hotfix 7704 released
Dear Customers, Hotfix 7704 released today.This release fixes the problem "Contacts getting deleted, when a sub account is deleted".People who use Sub Account feature, please upgrade to this build. Please follow the link below for the list of issues addressed, http://www.manageengine.com/products/support-center/sp-readme-7_6.html For upgrade instructions and to download the patch, please use the link below, http://www.manageengine.com/products/support-center/service-packs.html Thank You Regards,
password expiration
What happens if a user does not change their password before their password expires? Is the user able to un-expire their acccount? Is this done with the "Unlock Account" option or "Forgotten Password" option? Does it reset the expiration time? so if we have a policy to change password every 90 days, does performing either of those options above reset that? Thanks
Setting default SLA
Is there a way of setting a default SLA for all new requests?
Requester receives two Alerts when request Closed
When a tech closes a request the requester receives two email alerts. 1. The request raised by you was Closed 2. The request raised by you was Updated Seems redundant to send two notifications I included my notification rules Acknowledge requester by e-mail when a new request is received. Acknowledge requester by e-mail on receipt of the email reply. Acknowledge requester by e-mail when the request is updated. E-mail user when a request is resolved. Acknowledge requester
Opmanger Wishlist
Hello, i've played with Opmanger recently and i've found that all around it as a good NMS with a rapid adoption curve due to good built-in vendor/device templates. Business/Network maps with weathermap support it's also a good addition especially when you use xFlow plugin to drill down network congestions. I like ESX support too..simple but effective (if you need deeper/trend/capacity analisys you could use xangati,ecc..) but from infrastructure perspective it's more than enough. Ok now what mostly
Thinking about replacing vb login script with Desktop Central configuration (anyone have any experience/currently do this)?
I currently use a vb login script (like I'm sure many folks do), to accomplish a variety of tasks during login. I know that Desktop Central can do some/all(?) of the items my script does but I'm wondering if anyone has current experience and can comment on any pitfalls. My current script: Maps a few network drives (one based on username, one depending on whether a person is a member of a specific AD group, the other a general everyone gets it drive). Runs a batch file that overwrites a local file
Trying to start MySQL server failed
Hey guys, I have been trailing FW Analyzer for a couple of days now on Windows platform. I decieded that I would try it on a Linux platform and have installed it on a fresh SUSE 10.01 box. All seemd to go well but whe I used the ./run.sh I recieved the following message "Trying to start MySQL server failed". Can you guys point me in the right direction. Thanks Brett...
QoS not bing displaye correctly
Guys, Hope you can help, We have and MPLS network across 2Mb LL, we have asked our provider to point all the Cisco routers to the Net flow server and after some initial configuration changes we see all the devices. We do however still have a few issues: 1. The QoS setting do not seem to be working, almost everything is being reported under "000000", and Again QoS has been configured on these routers by our Provider. 2. I had to manually change the interface speed to the correct bits,(e.g. 2Mb = 2000000bits)
OpManager doesn't show all received traps
Hi, I have been using OpManager to receive traps from Cisco Systems ASR5000 Intelligent Mobile Gateway (Starent GGSN). The traps have been configured by loading a MIB. The problem is that some traps exists in SNMP trap parser file but somehow are not recognized and displayed in any of alarm lists. I have checked "All alarms" and " Unsolicited traps" but couldn't find them. To prove this I have started Wireshark trace on OpManager server. From trace you can see followong two traps: 1.3.6.1.4.1.8164.2.76
Two PFsense routers and static routes
1 Pfsense box with 3 links. wan ,lan .And opt1 Second Pfsense box same setup Wan ,lan opt1. Both have their own modem and Wan IP Both have a different lan subnet. The pair have a static route configured between them on the OPT1 interface (separate subnet) 1/2 mile apart using wireless AP's to make the link. This works flawless. Both lans have several servers , mostly Security systems with cameras , so we have a lot of internal traffic. I have Pfflowd set up sending data to my trial ManageEngine
No device is currently exporting NetFlow
I have configured my CISCO ASA 5510 (IOS 8.2) for NESL. However when I check my server where the Netflow Module is configured, it says that no device is currently exporting NetFlow. when i do a show flow-export counters it shows packets sent as shown below. ecab# sh flow-export count destination: inside 10.11.10.190 9996 Statistics: packets sent 15783 Errors: block allocation failure 0 invalid interface
how to clear previous data in opmanager
how to clear logs in Opmanager
Applications Manager Training (Best Practices & Tips) for $299 at the User Conference
You may be aware by now about the ManageEngine User Conference to be held in New York and San Francisco. Get Applications Manager Training (Best Practices & Tips) for $299 at the User Conference in New York or San Francisco. You can also talk to the product experts and other users at the show. You can now get ManageEngine Applications Manager Training(Best Practices & Tips) for $299 at the User Conference. Register now. Each registration for $299 includes: Entry for the ManageEngine User Conference
How to monitor a process that resets itself every night.
I want to monitor the w3wp.exe process which is the appool process for IIS (Microsofts web server). I have one of these per web site (multiple sites & processes) on a web server. At midnight IIS resets the process automatically which cuases the process ID to change which OpsManager cannot deal with. Is there a way to account for this? I want to monitor the memory these processes are consuming.
Can't login after migration to Linux
Hi, We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server. Steps we followed: 1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus (8.0.0.8009). Test local admin password - it's OK. 2. Backed up the database. 3. Installed ServiceDesk Plus in the Linux server. (can login with admin/admin or guest/guest) 4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server - 8.0.0.8009). (can login with
Mail Server settings using Google Apps
Is it possible to configure OPM mail sending using Google Apps? I have applied all of the setting, including checking SSL Enabled and leaving SSL Certificate and SSL Certificat KeyPassword blank. The test mail was successfully received but I haven't received any real notification emails, since making the change.
Active IE Sessions
Inquiring if there is a way to have multiple IE8 sessions stay actively logged on using both ADManagerPlus and SelfService Plus? Thanks!
Report Unlock users
Hello, Is there any way to do a report of the users when have been unlocked? Thank you
Need help with SQL Query
Looking to add a custom service request field to a report: Currently here is my query SELECT serdef.NAME "Service Category",serdef.NAME "Service Category",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",wotodesc.FULLDESCRIPTION "Description",appStDef.STATUSNAME "Approval Status",wo.TITLE "Subject" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderToDescription wotodesc ON wo.WORKORDERID=wotodesc.WORKORDERID
View the "User" or "Category" Column in
I noted that the reports or views of the data that ME generates do not normally have the "User" or "Category" column included in them. Some of the other reports, have even less columns in them. I know the data is there because if I export to PDF I can see all the columns (inc user and category), but is there any easy way for me to adjust the default settings for these reports/views so that I can add the user or category columns? My point is that if, for example, a service stopped on a windows server,
VMWare esxi 4.1 - monitoring & dealing with vCenter's "remote tech support" warning
I really am happy with the virtual device monitoring in opmanager, and am using it for my 4.1 esx servers. I have 4 more esxi 4.1 servers, but unfortunately if I enable SSH (remote tech support).. a warning is permanently displayed in vCenter for those clusters. How can I make use of the SSH monitoring in opmanager and avoid living with the permanent warning message in vCenter? Anyone resolve this?
How can I connect EventLog Analyzer - ManageEngine to fortigate 80c
I installed software I can see only windows eventlogs but i wanna see fortigate eventlog how can i do that
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