MySQL Date Queries (Changes/Reports)
I have been putting the Scheduled End Time as 31/03/2012 23:59 for many of my changes to denote that they are to be completed within the next Financial Year, however when I report on these the date is displayed as 01-04-12 I'm formatting the date as follows: DATE_FORMAT(FROM_UNIXTIME(chdt.scheduledEndtime/1000),'%d-%m-%y') "FinishDate") Any help would be appreciated Running ServiceDesk 8.0 build 8007 MySQL
Digi CM Console Server
Hi. I got 2 equipments called Digi CM with 32 serial and 1 ethernet ports. I uploaded the mib file and got all the information about them at the mib browser page. But when I add the device, the only interface that is showed up is the ethernet one. I must monitor the traffic at their serial ports. How can I do this? Anyone could help me? Thanks. Antonio. http://www.digi.com/products/consoleservers/digicm.jsp#overview
how to report on changes based on Assets Involved
Hi, I haven't been able to figure out a way to create a report (custom or edit an existing report) that allows the report to show changes based on the field Assets Involved. Almost all the other fields on the change form are available as a filter including a couple custom ones I added. Any suggestions on how to get this to work. I am running on SDP 7611, however I have an upgraded copy in our test environment running 8004 and I can't seem to find a way to run this report in that version either.
Install ADmanager plus on other than MSDE
Is it possible to install the ADmanger Plus on one server and have the SQL database on atnother server e.g. an SQL 2005/2008 server? Lars Klausen
delete default group
In IP address manager I created all of my nodes and moved the subnets into them. Now I want to delete the default group because it is not being used, however I do not see how I can do this. Any help is appreciated. Thanks.
The Object exporter specified was not found
Good day, We are evaling the the EventLog Analyzer. When we try to add a new Windows 2K Pro Host and put in: Host Name: IP.IP.IP.IP Login Name: administrator Password ********* Then we choose: Verify Login, it then displays the error. Thanks Mandy
Blank page after upgrade
I upgraded my server (Windows 2003 Sp2) to version 6.3 build 6303 and now when I go to the website (https://server:7272) I get a blank page and it is stuck on the address https://server:7272 /ntlmv2?redirectURL=j_security_check. I don't even get a login box. Any help would be appreciated.
Sending notification failed
Hi Support, I got error msg "Sending notification failed" while sending reply or forward with Request. for mail server setting is correct setting. Could you please help for fixing this issue? Regards, SOPHAL.
Customize fields that appear for all users in “Request” module
Hi, I need customize requests fields that users are able to see in request module. The point is, I don’t want my clients to see the Technician that picked up one request. So I didn’t add Technician field on my Service Catalogue. BUT clients, by default, have “Assign To” field show in “Request” module. The “Assigned To” field will always appear with “Not-Auth” and so it’s no interest to my clients to see this by default. best regards, Henrique alves.
Site - Refer Default Settings
Hi, Why if I said that one site "Refer Default Settings" he doesn't appear on "Available Sites" to associate to one technician? For eg. I have London and NY. I want that London to have default settings and NY to have "Custom Settings", and I want to associate some technician JUST to London. regards, Henrique Alves.
Scheduling Preventative Maintenance tasks
We recently decided to move our regular tasks away from the old paper based list and onto SD+. Some of the scheduled maintenance tasks disappeared, or failed to start. I've read an old thread that suggested a different requester name to the technician who will be carrying out the duty. I've done that and am waiting to see if they work next time. Is it possible to report on what has been kicked off through preventative maintenance? Is it possible to schedule something for the first Monday of the month
Websphere 5.0 not monitor in application monitor
Hi i am using desktop central application monitoring tool. Today i am working in that but i am not able to monitor my websphere server using this . it throes error "service is not running" and monitor is not added . After i do the follow things, 1)Enable the PMI in websphere server 2)Start the perfservletAppls application in websphere but no luck. any one help me on this .
Replying to tickets generate a new response.
After a hotfix install to bring up to 7609 we have found there to be an issue when you click on the reply link under the main ticket window is till bring up the reply email... once this is completed it will then close the email window, and go to the address: http://serverip:8080/WorkOrder.do?woMode=viewWO&woID=null The email that was sent from the ticket is being sent to the customer, however it is no longer showing up in the conversations part of the ticket. Has anyone else seen this issue, or know
Service Report listing assets
Hi, I would like to a report listing assets assoicated to a service ? so as an example payroll service Firewall001 Server005 Workstation99 Switch02 Intranet Switch99 Server009 Server012 Backup099 and so on. is this possible ? we are running mysql ? on a side note, how about adding a new download area on the website for addon reports ? thanks Michael.
Italian Localization Problem
Hello , into last rel 7703, we have a problem into admin/business rules when we want to insert a new rule the condition list not appear. In english language we see the list. Best Regards. Alberto
WMI script
Hi, is it possible for OpManager to run a script like this on a remote windows server: wmic bios get serialnumber This can let me have the Windows serial numbers and may be report them. Thanks, Roberto D.
Tickets Picked up Report
I am needing to evaluate my technicians on their ability to pick up tickets from each other. This is something that they need "encouragement" on, and will tie into their performance appraisals. Is their a report that can show the following for a monthly basis: Grouped by Technician name Number of tickets that the technician has picked up Then the ticket details List of tickets that were picked up The Requester The subject The person they were picked up from. The age of the ticket The ticket create
CTI Pop Up Call Alert in Blank Page
Hello about To improve the use of the CTI is possible to estimate the open of call alert independently of the SCP windows ? For example if the user, connected on the SCP, is in view into Outlook or open another browser, when receive a call, can see the Pop Up on the top of screen. Our Customers, are connected with mail, and internet so need to receive the call independently from Win open. Thank You Best Regards. Alberto P.
How can I change backend database to my mssql server
I've install evenlogmanager for windows x64,the default database is mysql.How can I change backend database to my mssql server,such as 192.168.0.22 user sa,passwd 12345 Thank you !
one contact (email address) can only be linked to one account
Hi have an issue with email. My delemma is that I have several (80+) accounts all within the same company, we will call this company xyz. Comany xyz has MANY satellite offices around the country and its own internal help desk that all calls must flow through. XYZ's help deks calls my help desk for support and my help desk must email back xyz's helpdesk with status etc. xys'z email address is xyz@xyz.com My problem is this. since XYZ has so many sub offices and I need to
Reconcile Accounts
While I can reconcile contacts I cannot reconcile Accounts. This is not good especially since the search features have not been working very well as of late. Any ideas?
Ability for Users to close their own requests
It would be at times beneficial to allow the end users to close their own requests. We have occaisions where users raise a request and then manage to solve their own problem by looking up solutions or trying something different. It would be good if the user could select an option to close their request and be prompted to add a note or resolution as to why they want it closed. What usually happens at the moment is we have users adding a second request asking to close the first request which just adds
Monitoring Virtual Machines on ESX
We are monitoring ESX Servers. In the "Inventory details" of the snapshot of each server, the virtual machines panel, appears empty. ¿Is it normal?. The ESX servers hosted a lot of virtual machines, and in the tab "Resource Allocation" appears all.
Site field not filling when we add the requester via API
We're using the API interface to add a new requester to SD+ and its works good, but the "Site" field is not filling in for the added requester. I've already tried to change the field name from "site" to "siteName" (in the "admin_api_addrequester.htm" file) but it doesnt work. Can you help to solve this problem?
Monitoring ESX
I dropped, by error, a virtual machine that existed. The machine appears on the ESX, but the snapshot of the virtual machine, isnt exists. When I try to discover it again pushing the Rediscover button of the ESX, the link of the virtual machine appears "disabled". How can i discover the virtual machine again?
How to configure a specific trap processor to clear the view of a message
I have a question about trap processor. I manage several Wireless Switch Controllers (Motorola WS5100) and I recieve traps generated by these devices. In most cases I was able to appropriate configure sent trap messages to make an e-mail notification clear and readable. but when i get messages like this I cound't config trap process. in right way: wsTrapWirelessRadioAdopted is received from 172.29.9.2 with the following related information : sysUpTime.0: 169 days, 23 hours, 39 minutes, 0 seconds.
Two Question about DBConfiguration with MSSQL
Hi, How can I configure the field's host DB when my DB Server has a Instance? Ex: DB Host: nameserver Instance: APP Database: Opmanager I created manually the database for Opmanager on MSSQL and I created a new user with dbowner privileges for security reasons. Is it a Problem or I must use the sa user? Thanks, Thiago Morais
Issue with numeric fields
Request - Additonal fields (numeric) don't permit the use of decimal points. Also, it would be nice to be able to define a "currency" field
SNMP v3
None of the SNMP v3 credentials that I have set up work? Though other tools are using the same credentials and work. Any ideas?
Copy Virtual Devices view
Hello I have tree separate VMware SANs with lots of hosts and VM-machines. It would be very nice if I could create copies of the Virtual Devices view to separate each san. Can I do that? //Peter
OpManager integrate to AD?
Hi Team, Can we integrate OpManager to corporate Active Directory? Regards, RK Kit Digital
Sub Accounts view is limited
the Sub Accounts view on "view Account details" is limited to 110 entries. If the number of Sub Accounts added on a specific Account exceed this limit, the rest of the entries are not displayed even if they are correctly stored but they can accessed only from the Contacts windows. This is a problem if you want to search a Sub Account that doesn't have any contact related to it yet. I suggest to add a scroll bar or the possibility to change "page" on the Sub Accounts window.
Juniper SRX, CPU, Memory and Connection Count dials
Hi, I'm trying to make opmanager work with Juniper SRX firewall, and i managed to get some Performance Monitors Working but wasn't able to find a way of making the CPU, Memory and Connection Count dials to show the values that the monitor gets from the firewall. What am i missing here? Best Regards
Unable to start Manage Engine - help
Hello Sir, We are using Manage Engine Application Manage Engine 9.2 Trial version, installed in windows 2003. Problem: The trial version was working fine for say 3 or 4 days. But now we have problems in starting the application. The following exception is seen in start up log. Exception while executing mysqladmin command to create database. Please check the executable and permissions java.io.IOException: CreateProcess: G:\Program Files \ManageEngine\AppManager9\working\.\mysql/bin/mysqladmin -u
Time / Project Management Reporting
I think that ServiceDesk has the capability of being an extremely useful tool to allow engineers to manager their time and minor project management tasks. I have created a request type of 'Project Task'. I then add 'tasks' to this request. By doing this I can better manage my time, and handle minor project tasks. The thing that is lacking is the ability to report on the tasks that have been created within requests. Or at least I can not find a report. If can do this I can manage the progress
Log Off Time ADManager Plus
Hello. My BrowserSession automatic Log Off after view minutes. Where can i change the Log Off Time for ADManager Plus browser session? Thanks.
Requester Auto Creation creating duplicate users
We must have user auto creation turned on to meet a business need. However, we are seeing many instances where an existing user is mailing requests to helpdesk and SD8 ( 8.0.0 Build 8005) is creating a duplicate user. This causes problems in our site based user groups and technicians whose role it is to respond to a given site's tickets as the auto created accounts have a null site. I would like to understand why this may be happening. Please explain the matching algorithm that (at least sometimes)
Upgrade path from v7.0.0 Build 7015 to v8
Can someone please tell me the recommended upgrade path from ServiceDesk Plus v7.0.0 Build 7015 to v8? Thank you in advance
Change Aproval issue.
My problem is that when a techinican make a change in request and add a CAB member to grant approval from approval authorities, then approval authority recommand or reject the change , will be update in Approval status, but the issue is that next time the approval authority again open that approval email and make the approval reject it will again update the status as rejected , so i think it should be locked when first time approval granted. kindly advice me if the solution exists or it come in next
remote uninstall
I am looking for a way to uninstall a piece of software without using a configuration requiring the installer/msi for the original package. For many applicaitons, we don't have this information. I just want to remotely uninstall from a given machien based on the inventory information. Similar to what you can do in Lansweeper or some other products.
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