Resolved status generates e-mail notificaton
Hi guys,
I've recently upgraded from build 6008 to 6012. While using build 6008 i have added a new status called "Resolved" of Type "Completed". After upgrading to 6012 when I change the status of a request to "Resolved" the requester receives an e-mail stating that the request is closed. If I change the status from "Resolved" to "Closed" the requester receives another e-mail.
Also when changing the request status to "Resolved" in the "History" tab I get a "Display Opn by technician time date" message.
Can you help me with this issue please?
Regards
I've recently upgraded from build 6008 to 6012. While using build 6008 i have added a new status called "Resolved" of Type "Completed". After upgrading to 6012 when I change the status of a request to "Resolved" the requester receives an e-mail stating that the request is closed. If I change the status from "Resolved" to "Closed" the requester receives another e-mail.
Also when changing the request status to "Resolved" in the "History" tab I get a "Display Opn by technician time date" message.
Can you help me with this issue please?
Regards