Priority Matrix
This topic was brought up last year but the response did not provide a resolution.
We are evaluating SDP and have an evaluation license for the Professional version which would be the correct version for us.
However - we initially were evaluating Enterprise and it seems that one of the features we configured, Priority Matrix, has been removed from the editable options when the Professional Version license was installed. However we configured that feature in the Enterprise version.
However - we initially were evaluating Enterprise and it seems that one of the features we configured, Priority Matrix, has been removed from the editable options when the Professional Version license was installed. However we configured that feature in the Enterprise version.
The problem is in the Create Incident the Priority Field has a dash (-) where the drop down field would be so the technician cannot select a different priority. Also in the Enterprise Edition we selected Normal as the default selection in the Default Template so all jobs show up in the Reqests as Normal. The Priority field is un-editable.
On the Admin\Incident\Default Template the priorities are present and selectable but if you select a different priority level a message comes up stating
On the Admin\Incident\Default Template the priorities are present and selectable but if you select a different priority level a message comes up stating
"You have removed the following fields [Priority] from the canvas. The values for these field(s) will be set to null for all workorders belonging to this template. This may take some time to complete."
The image below is from the Incident Template with the Matrix error.
So the question is how to resolve without uninstalling the previous Enterprise version licensed to Professional. I did notice that the MSSQL dbo.prioritymatrix table has entries. I did a fresh professional SDP install and saw that only the NULL row was present.
We have just got started on the Eval. My options right now are to take the numeric rows out and leave just the NULL. If that doesn't work then to uninstall the Enterprise version and reinstall the Professional and then go back and do the configuration. Looking for a solution. Responses appreciated in advance.