Can't login after migration to Linux
Hi,
We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server.
Steps we followed:
1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus (8.0.0.8009). Test local admin password - it's OK.
2. Backed up the database.
3. Installed ServiceDesk Plus in the Linux server. (can login with admin/admin or guest/guest)
4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server - 8.0.0.8009). (can login with admin/admin or guest/guest)
5. Recovered the backup in the linux server
6. Started the server with run.sh (or startup script from /etc/init.d/)
The application starts correctly, but we can't login to the tool using existing users and passwords (Active Directory or local) The admin/admin user doesn't work either (or guest/guest).
We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server.
Steps we followed:
1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus (8.0.0.8009). Test local admin password - it's OK.
2. Backed up the database.
3. Installed ServiceDesk Plus in the Linux server. (can login with admin/admin or guest/guest)
4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server - 8.0.0.8009). (can login with admin/admin or guest/guest)
5. Recovered the backup in the linux server
6. Started the server with run.sh (or startup script from /etc/init.d/)
The application starts correctly, but we can't login to the tool using existing users and passwords (Active Directory or local) The admin/admin user doesn't work either (or guest/guest).
We have followed instructions in the forums to reset admin's password, but can't login either.
Please help!
Kind regards,
Alan
Kind regards,
Alan