How do I change the location of my "mysql db"
Now have 160 gb drive f I can use for storage of "mysql_db" for netflow analyzer. I know I can copy the /mysql folder to the new drive. I was wondering what changes in the program are required so that the datavbase can be read from drive f? Sorry if this is a duplicate. Thanks Roberto
No "Mark as" Button in latest Patches
I can approve patches everywhere but not in "lates Patches"....that's not good... When i check the new patches i want to directly approve them or not...when you go to Latest Patches you can't do that....you have to go to Applicable Patches ...there you have "Mark as" ....makes no sense. Please add the "Mark as" button to Latest Patches in the next releases. Thx! Martin
How to Create a Hyperlink in the Top Frame
After logging in, there is a picture in the upper left corner of the top frame. I would like to turn it into a hyperlink, but i cannot find where to accomplish this. Where would I find the picture information for the top frame?
Device Gauges
How can I change the OID that a gauge is looking at for a particular set of devices? Namely 3Com switches, which I can get a CPU Utilization for in the performance monitors, however can't get it to display in the gauge. Ant
Remote Control - WAN Connections slow
Hi, Our company has a lot of satellite sites connected to us through vpn tunnels over standard DSL connections. We have a problem, when using remote control, there is a bit of lag because the colours are quite heavy. Is it possible, as with VNC, to down scale the amount of colours so the connection is a little snappier? ie 64 colours Thanks
Executing custom scripts on workstations
When I execute a custom script (batch file) configuration at a workstation level, is it running as the user, or is it running with elevated permissions (Desktop Central service permissions)? Thanks, Dave
Create Service Request from Incident
We have intake of requests from email to our helpdesk@ email account that the system turns into Incidents. In many cases these requests are not incidents at all. It would be helpful to be able to 'convert' them to service requests, or given the separation of these two systems, at least create a Service Request from an incident with a linkage created, similar to incidents and change requests. field label matching import of data to the Service Request from the Incident would be a bonus. Though
How do you alert on response time of server
I have a router being monitored and the ping response can not be greater than 80 ms. I see the response time on the server tab, but can not figure out how to alert off of it
ServiceDesk Plus
Is ServiceDesk Plus FULLY web-enabled? Meaning there is no need for software of any kind to be installed on desktops? I have spent a lot of time reviewing your good documentation on components and all, and seem to get conflicting answers. Thank you.
inserting new requests
Team, Is there a mechanism for creating new requests in Support Center Plus without using the web GUI? I had thought perhaps direct sql insertion was the way to go, but I am reading that it is discouraged. How else can it be done? Thanks in advance, Jason Michael Senior Systems Engineer Interop Technologies http://www.interoptechnologies.com
When Logging a call, business unit shouldn't matter
We have techs who are support reps in more than one business unit. When they log a call, they are prompted with the following screen, where they search for an existing customer The way the system works now, if they are in the incorrect business unit at the time they log the call, the system will say that the contact is not found, even though the contact exists in another business unit. The support rep who is taking the call may not know off the top of his head which business unit the caller
HP proliant HDD failure monitor
Can some one share how HP proliant Harddisk failure can be monitored in Opmanager
List of enhancements / issues that is getting fixed in 8008
Dear Users, Following are the list of enhancements / issues fix we are planning for the upcoming hotfix release. And the tentative time frame for the release is by end of this week. Thanks for your understanding, Regards, Srikrishnan ServiceDesk Plus. New feature in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
how to rename Infrastructure Views?
can help me please....
Delete domain name !
Dear support , I was testing Eventlog Analyzer . I'm using import user from domain for logon , with 2 times import ( 1 for ABC and for ABC.com ) , and when logon , i have 2 domain . Plz help to delete domain . Thanks
Business View background
I would like to know if is possible to add new background image on Business View. I've just to add an image to \OpManager\images\maps directory, or i must produce particullary image size or format? Thank's in advance.
Hotfix 8008 Released !!
Dear Users, Hotfix over 8000 has been released, and you can refer to the below announcement for the enhancements / issues fix done in the hotfix 8008 release. https://forums.manageengine.com/#Topic/49000004804107 Regards, Srikrishnan ServiceDesk Plus.
wrong interface "IfIndex2" on cisco router
c1841-r2.cdc (10.30.3.4) Interface Name Status FastEthernet0/0 Managed FastEthernet0/0.38 Managed FastEthernet0/1 Managed IfIndex2 Managed Tunnel300 Managed Tunnel3028 Managed ./SnmpWalk.sh 10.30.3.4 161 ****** using 10.30.3.4 161 ***** Response for ifTable Gettting If index values.... Response received: .1.3.6.1.2.1.2.2.1.1.1: 1 .1.3.6.1.2.1.2.2.1.1.2: 2 .1.3.6.1.2.1.2.2.1.1.3: 3 .1.3.6.1.2.1.2.2.1.1.7: 7 .1.3.6.1.2.1.2.2.1.1.9: 9 .1.3.6.1.2.1.2.2.1.1.11: 11 .1.3.6.1.2.1.2.2.1.1.12: 12 .1.3.6.1.2.1.2.2.1.1.14:
problem with decoding name of email attachments (cyrillic)
We send email with attachments to SD in russian language. And in SD it's look like this: Çàÿâêà íà ïåðåêëþ÷åíèå.doc (Character set CP1252) but must be: Заявка на переключение.doc (Character set CP1251) SDP Version : 7.5.0 Build 7508
Re-assigning old service requests
Hi. Hoping that you can please assist. We have a problem with having duplicate requesters on the Service Desk. We would like to edit the database to have all service requests logged by the old requester re-assigned to the new requester. Unfortunately it would be too time consuming to have this done via the Interface. Please could you let us know how to go about doing this via the backend. thank you
URL Monitoring not working
I've been trying all sorts of random sites in URL monitoring and no matter what I put in there, I keep getting the "... is down, Reason : Host Unavailable" message. When indeed the website is up and running perfectly fine in a browser. I'm using GET and matching content.
Escalation Management
Is It possible to configure/customize SupportCenter Plus so that customers will be able to escalate their Requests ? I.E a Button on the contact View or an action "Escalate". Customer should also add a note for the Escalation. Thanks, Jose
Trying to add a new server to OpManager
Hello, I'm trying to add a new server to OpManager and getting the following error: Some stray entries found for this device I know for sure that it is not in OpManager. Can someone help?
OpManager Problem
Dears, i am facing a serios issue with the OpManager, all the icons are not normal, and the font of texts have also become big, can anyone give me any ideas to troubleshoot this issue it would be gratful for him/her. thanks Sohail
Web usage report
Hi there, we are trialing Firewall Analyzer athe the moment. I don't seem to be able to get what i believe is a basic report. I want to be able to report what sites a specific user has accessed, including date and time over a period of x days. All i seem to be able to get is a list of sites and the amount of hits to that site but without the date and time. Is this possible?
Device details for printer
Is there a way to alter the device details or snapshot page to show the total pages count for a printer. I have the total pages printed as a monitor but would like to show it on the snapshot or details page. Is this possible?
Printer total page count?
I am trying to track total pages printed on each printer. Is this OID in the supplied printer MiB? If so, which one is it? Thanks in advance. Seth
Decimal SNMP
I'm using an OP to monitor SNMP device that tells the temperature of the environment in real catch up. The value returned by the device is in numeric format temp * 10. To get the converted value applied the formula: (oid) / 10, but returns the value after the comma, like this: 271 is equal to 27 and 279 is also 27. You can now return the value with the decimal or approximate? 271 = 27.1 or 27 279 = 27.9 or 28 Thanks
How to create reports on syslog files.
I have a sonicwall firewall that I have setup for snmp and also have syslogging setup. I have added the firewall in to your software and I have also pointed syslogging to OpManager as well. I can see the syslog entries but have no idea how to query these results or create reports from them. What I really want to be able to do is list network utilization base on source IP address. That way I can figure out who in my office is using large amounts of data. Can this be done using either of the methods
Unable to poll devices from SNMP .
We are Facing an issue of polling devices through SNMP string from yesterday onwards. Port we have tried changing the PORT ffrom 162 to 151 , it initially starts from some time and again stops polling. Regards, Aditya
End to end performance tests
I'm trying to set up end to end performance tests between my application servers & the users I have set up a scenario that simulates a user connection from a workstation to an application via an URL with internet explorer using the remote browser monitor in Application Manager. From this I'm capable of producing the overall response time. Now I would like to break this response time down giving the individual response times for each component crossed on the network (the routers, firewalls, etc) between
Monitor EMC Centera
Is there any way to monitor available space on a Centera via OpManager? I see that OpStor can do it, but it sounds like it's actually using the Centera CLI to do so, not SNMP. We have one that we'd like to do some capacity trending on, and it would be much easier using OpManager than having to do it manually.
Can't update version 5520 -> 5550
Dear support , I can't update version 5520 -> 5550 , it's come 98% and fail , and it's rollback to 5520 . Plz fix this bug . Thanks alot !
Autonomous System View shows everyone as AfriNIC (Regional Registraar) instead of actual organisation
Hi there, In our Netflow Analyser, under the Autonomous System View, all the AS are resovled to AfriNIC.net but not further. AfriNIC is the registraar for the African reagion similar to RIPE and ARIN. Is there a way to tweak it so that the correct names of the actual organisations owning the various AS's is show instead of the registraar? Thanks -Rob
Reports Issue - Error: "Message from webpage - Need physical access to the machine where ADAudit Plus is running".
Running Audit Plus 4.1 Build 4110 (was happening with build 4101also) When clicking on "View Reports" link in Reports Scheduler, it will not display reports - returns a "Message from webpage" error saying "Need physical access to the machine where ADAudit Plus is running", and will not display report. INFORMATION: ADAuditPlus running as a service. Server Info: Windows 2003 SP2 Standard Edition - VMware virtual server 2.40GHz 1GB RAM Logged in to the server running ADAuditPlus with Domain Admin
Difference between Windows and Linux Netflow Analyzer Data
We have been running Manage Engine on Windows for a few months and are very happy with it. We recently started switching to linux servers and decided to try Manage Engine's linux version. We have had both the Windows version (8.5) and the linux version (8.6) collecting data at the same time, being fed by the same device. I have noticed that the windows install seems to consistently have larger data totals, for instance: last week the Windows server recorded 145.48 GB of data transfer, but for
ADManager Plus 5.0 Build 5030 Released !!!
Hi All, We are happy to announce the general availability of ManageEngine ADManager Plus 5.0 Build 5030 for immediate download. This release is an enhancement of our major version change - ADManager Plus 5.0 Build 5000. As you all have known, ADManager Plus Version 5.0 Build 5000 was a springboard jump from its precious versions. The features of build 5000 include an appealing platter of enhancements like Active Directory Workflow and creating computers in bulk using csv import! To cream up these
Can I see packet loss with NetFlow Analyzer?
I would like to see packet loss on my interfaces that are being monitored, is this possible? I have looked at all the reports and such that I can find and I can't see to find where this is. I am running NetFlow Analyzer 8
False alarms when WMI crashes
Hello Gents, I see the following issue. Sometimes (1-3 times per week) WMI service is crashed on different Windows servers. Some servers have Windows Service Monitors. OpManager tries to check service status via WMI and can't do it. I.e. OpManager immediatly sends alerts about service down. There is no any settings to send alerts for two or more WMI checks. Can you please add some more configuration settings for Windows Service Monitors ? I would like to see here Consecutive Times setting as for
Problem in Upgrading SD version
Hi Currently i am using version 7503 and i follow the upgrade procedure to upgrade SD service pack to achive 8007 and successfully i upgrading to the version. Following issues i am facing : 1) Reply to requestor not shown in conversation and thus the icon is invisible not green and email are not sending to requestor. i have checked all my settings, email server, antiviurs all working fine also check by disabling it. but the problem is same. 2) after upgradtion i take a full backup then if i restore
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