How To change syslogservice Server port (UDP 514) in EventLog Analyzer
The same server has OPManager and EventLog Analyzer installed. And in EventLog it is saying Failed Ports= 514 Please guide.
Removing Admin Login
How do I remove the admin login for users who connect to ADAudit plus. The admin account and password automatically appear, I would like for them to sign in with their domain credentials. Also, is there a way I can turn on SSO for users?
Run File On Machine.
Hi, I have a piece of bespoke software that i need to roll-out to a windows 7 client. I've got a Folder that contains a bat file that must be copied to a specific folder on the C: drive then a bat file in the folder must be run as an Admin. The Windows 7 Client machines does not have local admin. So far I've created a bat file which uses xcopy to copy this software from a folder on a network share the folder on the C:\ Drive and tried to get Desktop Central to send this out, however it does not work
Update Agent Systray settings
If you deploy the agent, then go back into the Admin interface and make changes to the Agent or the Agent Systray Icon behavior, is that automatically pushed out or does the agent poll the config routinely? What is the schedule for this? I see 'refresh period 90min' quite a bit under the patch deployment... is this the same refresh cycle?
default monitoring for VM's inside hosts
Hey We have 8 hosts that hold over 200 virtual machines. Whenever I add a host, the VM gets a default CPU utilization of 85/90. I want to change it so the default is 95/99, is it possible for me to change this so every time i import a new host all the virtual machines get this as the default? Thanks Brett
cannot change the technician domain name
Hi, I am the Tech in ManageEngine and assigned as SiteAdmin including 2 other SiteAdmin, along with this we have 10 regular site technicians. Somehow, when I logged in today I don't see any admin rights, however I checked with another SiteAdmin to make sure the roles are assigned right to my user id and they are. We tried to re-add the roles but still giving us the same error. Then we found that every technician has a domain assigned under their profile in Manage Engine in Technician section, somehow
Missing Alerts
I am testing the Firewall Analyzer, and noticed that I get no alerts coming in from my SonicWALL devices. I get all the emails from the sonicwall, but no alerts listed in the firewall analyzer. Does FWA support sonicwall alerts?
Requests older than 5 days
Hi Guys, Is it possible to generate a report of all requests older than 5 days? The report would need to be sorted into the following columns: Technician,Queue,Request ID,Requester,Subject,Requests Status,Last Note,Last Creator of Notes. Thanks. Tony
Requester receives two alerts when request Closed
When a tech closes a ticket the end user receives two email alerts 1. Request raised by you has been Closed 2. Request raised by you has been Updated Seems redundant to send two email alerts when request is closed Y Acknowledge requester by e-mail when a new request is received. Y Acknowledge requester by e-mail on receipt of the email reply. Y Acknowledge requester by e-mail when the request is updated. N E-mail user when a request is resolved. Y Acknowledge requester by e-mail
Schedule reports more frequently
Is it possible to schedule reports on a more frequent basis, say about every 6 hours?
Privilege error when attempting value look-ups in SupportCenter (Admin: business rules, Reports: filters)
We are preparing to go-live with SupportCenter Plus, and I have discovered two interesting hiccups in our production environment (that don't occur in our dev environment). In the Admin area, when trying to create or edit a business rule: When defining or editing rule conditions (click edit on an existing condition or click "choose" when defining values for a new condition), I receive the following error in a new browser window: Forbidden: You don't have permission to access /RulePopUp.do on
Portal login
Why do I recieve the message: Contact not allowed to login?
Client Feedback Surveys Not Working
Hi, We have tried raising this issue a few times, opened tickets, posted on the forums, tried calling, but the user surveys are still not working. They work fine when sent out automatically from the help desk based on number of tickets closed, but when you manually go into a closed ticket and go to Actions->Send Survey for This Request it does not send the correct email. It sends the original email body text "Kindly follow the below link to take up the survey:" instead of the email we have set
The best high availabilty solution for OpManager & AppManager without MSSQL
Hi guys. Before this post, i was looking for the best high availability solution for OpManager & AppManager with MS SQL. Then Dilip told me that they don't support it. So now i'm going to use MySQL instead of MSSQL because they support it. Now i want to know that can i have two mirrored MySQL servers for "core monitoring database servers" and have for example 3*2=6 Opmanagers (each two servers for one primary and one standby) working with the core databases?
[FR] Show Approvement Comments in DecisionMaking window
Good day, My technitians are asking for approvement for requests in SDP. They are writing a comments in the email. But this comments are not shown in the "decision making window" (one with approve-decline buttons) Can you show this comments in this window or at least make a hyperlink so i can quickly open this particular request in the new tab of the browser where I can view all the details, I am tired of copy-pasting request number :)
in various reports and views sometimes the ip address shows and sometimes the computer name shows. why?
Source IP Destination IP xxxxxxxx.senecadata.com 172.16.60.229 72.21.81.63 172.16.60.224
support center plus and service desk integration
Hi there, we are planning to use support center plus for customer management and service desk to manage in-house IT assets, change management, configuration management etc. Is there a way to integrate the 2 products like service desk and OP manager/facilities manager??
Remote tool not working well for remote office computers
Hello, I have moved our MEDC server to a server at our main facility, and installed the distribution server at my facility. I followed the instructions to install the desktop client to several machines here where the distribution server is. Since that time it has been hard to connect or stay connected to machines. I am in the same building as these machines and in some cases on the same subnet. Is there an issue with the remote tool and clients listed under a remote office?
Change and Problem Management
Hi, Can we link problems to changes in SDP? Also Can we send emails to SDP and SDP updates the required change? You can do this with requests. Thanks Martin
DC agent install then uninstall
I have several machines which I can install the agent via SoM with no problem. I come back a few hours later and those very same machines show 'Uninstalled Successfully' for the agent status. I didn't uninstall the agent. Those PC's are not manned so the agent wasn't uninstalled at the PC's themselves by anyone. Why would a DC agent uninstall itself?
OpStor integration into OpManager?
Hi, Is there some form of plugin to enable OpStor and AppManager integration into OpManager? Thanks.
Cisco 1941 support for OpManager NetFlow plug-in?
Is the Cisco 1941 router supported in the OpManager NetFlow plug-in? If so, which NetFlow version is supported, v5 or v9? Thanks, Joe
not notify ticket in new incident
Hello everyone, I have a problem yesterday with Manage Engine ServiceDesk Plus. When I create a new incident does not notify the email, just create a ticket, in fact, do not wait more that 10 seconds it would take to send the ticket. the problem is not due to the mail server because when I do a reply or forward the email is sent correctly. I already tried changing the browser, delete reporany internet file and java temporany, but nothing. Can you help? Thanks in advance
Personalize Apply suggestion
Just a suggestion for when you try and personalize the color or refresh info in OpManager. When you click on Personalize and just try to change your skin or refresh time and leave the password tab alone it still assumes you want to change your password. you have to delete your current password out of the field before it will apply your changes. maybe change it so it doesn't pre populate that field or change that it doesn't force you to enter the replacement password. just a thought.
Error with config System Command
Dear support , I using system command for log information , it's running version 8722 ok , but when i update to 8723 , it's have problem $DeviceField(ipAddress) can't display as IP Address 2/28/2011 5:19:56 PM $DeviceField(ipAddress) Device not responding: Probably down or busy 2/28/2011 6:51:49 PM $DeviceField(ipAddress) Device Active and Responding Plz fix this problem . Thanks !
How to set the extension in Asterisk?
Hi SCP Suppport How to set the extension number in Asterisk? The extension is assigned to support Rep. If I set in asterisk->extension, there need define a password for this extension,but in SCP, there is no place can input the password when I enable the support Rep call alert pop-up function! Thanks! From looklee
Running OpManager without Flash
I am running into problems getting Flash approved to be installed on the systems that OpManager will be deployed on/with. After playing around with OpManager on a computer without Flash, it seems like the only thing that does not work is the Business View editor. The configuration once deployed will be locked down so this is not a problem. However, I am seeing if this is the only area that requires flash to run or if there is something else that I have missed?
Template Menu
I have 18 templates and will have to create up to 50 templates. I would like the ability to organize the templates by catagories that are expandable. Is this a feature that could be added? If this is available now, how do I create template catagories?
Archive Tickets - Report
I have to make a report. But some ~100 tickets are archive and I need one report (not one report from the archive dokuments and one of the tickets who are not in the archive). How can I do this?
Duplicate Requestors happening due to e-mail migration
Hi everyone, I'm encountering a problem in our ManageEngine Service Desk Plus where users are being duplicated due to an e-mail migration. It appears that as I transfer users over to our new e-mail system (which uses a new naming convention) that they are duplicating inside ME SD+. My question is this: Is there any way to "merge" these duplicate accounts? One problem with the duplicates is that the "old" requester accounts have all the contact information for each employee while the "new" requester
Odd Email Notification
I entered a ticket for myself and assigned it to myself. When I submitted the ticket, I recieved a Requester Notification for my own ticket. To me, it shouldn't send a notification if the Requester = Assigned Technician.
What format date i send to API???
Help-me!!!! What format date i send to API??? I created one template form with 2 UDF_DATE, but i'm not getting add in servicedesk.
Process Monitors - not working after a restart
Hello, I have just setup a few process monitors on one of our WebServers to monitor the various processes for w3wp.exe which we have a number of instances of. So I have added the processes and ticked both path and arguments so that I can monitor each individual one, however it would appear as though when the process is restarted Opmanager doesn't pickup the new instance of the process. I have readded the process again and then compared the "arguments" from each and it would appear as though
Allow edit of top menu bar
Hello, running Opmgr 8723. Can you please add the ability to edit the top menu bar? It would be much easier to drag and drop categories to the bar, instead of when working with lots of servers.... everytime "Servers, server, make change, Dashboards, servers". Thanks!
Manu Expansion
HI, I am having a problem that can we expand the menu width? Actually the menu labels are not translating to Arabic from English so we have to write both of them and we need to expand the width of menu in Service Catalogue and New Incident. Urgent help required. See the screen shot.
Change the default VM Performance Monitors
Is there a way to change the default VM Performance Monitors? By default when a VM is added it sets CPU, memory, and network with canned thresholds, and the evenst are always "critical". How can we change this in bulk (we have over 500 VMs), and how can we tune what severity these thresholds are set at?
OpManager failed to start after DB repair with License Error 501
We got problem in last week starting OpManager. While we tried to logon the web console, an error message appeared to run the database repair. We did run the DB Repair tool and after that the OpManager server failed to start. While we tried to run the StartOpManagerServer.bat, it asked for the license file and after that it ended with license file error 501. I am attaching the screenshot of the problem we are getting. Any suggestions or ways to resolve the issue?
SQL statement - software audit report
Hello I would like to make a report for a software audit. Could anyone please share an sql statement for a report containing following fields: Software Name, Manufacturer, Software type, Software Category, Workstation Name, User, Department where Software type <> 'excluded' order by Software Name Any help is really appreceated Thanks Marc
Unable to translate Menu item and products.
HI, In multilanguage version, I am unable to translate the menu item and product type in Arabic, Is there any possibility? I am using Version 8 Multilanguage support Build 8008 Screen Shot is also attached. Kindly check and update us as soon as possible.
e-mail templates
with Version : 8.0.0 Build 8009 i've noticed that the "Replying to a Request" under "E-mail Templates" now appends two carriage before the message, meaning each time I reply within servicedesk, there are two blank lines from where my cursor starts followed by the template message - this did not happen in earlier versions - any reason for this? many thanks mark
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