We have tried raising this issue a few times, opened tickets, posted on the forums, tried calling, but the user surveys are still not working.  They work fine when sent out automatically from the help desk based on number of tickets closed, but when you manually go into a closed ticket and go to Actions->Send Survey for This Request it does not send the correct email.  It sends the original email body text "Kindly follow the below link to take up the survey:" instead of the email we have set up in the Admin->User Survey Settings->Survey Settings section.

Any idea why this is happening and how soon we can get it resolved?

Thanks.