Service Request Template - based SLA's seem to have disappeared recently.
We have a test instance of the software on an earlier release (this year though) that allows you to paint an SLA field onto a service request template and set a default sla. Our production site (patched more recently) does not have this ability, even though it still has the configuration interface for SLA's under the manage drop down on the Service Request admin page. I've searched here and generally review service pack release notes, and I am not sure what happened to the ability to set SLA on
Date Formats for Reports
I'm writing some custom reports and I just need to understand the date fields so that I can manipulate them. When I look at a date such as WorkOrder > CREATEDTIME the field shows as a number field with numbers like 1,278,473,558,292. I'm not sure how that relates to a date and how to then convert that into an actual date. Can anyone advise? I'm using Crystal Reports.
Netflow ManageEngine_NetFlowAnalyzer_8600.bin on a 64bit server.
Is there a workaround for getting ManageEngine_NetFlowAnalyzer_8600.bin to function on a 64bit Linux host?
Lock requests
Hello! There was a problem the following lines: I'm going to bookmark Inventory - run a scan: Detected workstations and during the search on the database server starts a process to block another, then the next and previous blocks, ad infinitum until it falls SD. Software Version: 8.0.0.8007 Here is an example of a process that is blocking: ----- DBCC INPUTBUFFER ---------------------- SELECT Task_Input.INSTANCE_ID,Task_Input.SCHEDULE_ID,Task_Input.WORKFLOW_TEMPLATE_ID,Task_Input.SCHEDULE_TIME,Task_Input.EXECUTION_START_TIME,Task_Input.EXECUTION_FINISH_TIME,Task_Input.WORKENGINE_ID,Task_Input.ADMIN_STATUS,Task_Input.OPERATIONAL_STATUS,Task_Input.SERVER_ID,Task_Input.CRID
Can SDSiteAdmin see the request of the other sites to which he is not associate?
Can SDSiteAdmin see the request of the other sites to which he is not associate (he has just SDSiteAdmin Role)? For example,when he is just responsible of Site A, can he see the requests of other sites?
Destral Central MSP vs MSP Central Light
What are the differences between these two products? Does MSP central light have all the same capabilities and Desktop Central with added monotoring?
Under Problem cannot assign to specific group or technicien
i this is only happening for one of my problems. when i create a task and attempt to associate to a group or technicien there is no options showing up from the drop down. so far only 1 problem has this issue and the other problems work properly. (eg. i can assign tasks to groups, technicians using the drop downs.
Desktop Central Agent Hangs during patch process.
I have noticed that on several occasions, and on different machines, the agent notification hangs during patch upload. It will sometimes get one or two patches installed and then just sit there until the system is rebooted. It doesn't give the user any further information, only that the patch update is underway and to wait. Waiting is of no use as It never finishes and closes the window on it's own. Once the system has been restarted all is well. It doesn't seem to cause any other problems other
Sha'kel Powell
I'm having some issues getting started. I connected to my Domain with ease but I'm haveing trouble connecting to my pc's, I get an error agent not installed can I get some help
Order of tasks in a collection
Hello. Is there a way to force one task in a collection to run before the other? I need to copy a folder from a network share, then execute a batch file based on files that were copied. Every time I create the collection, it reorders the tasks where the script runs before the file copy operation. Thanks. Dave
Importing multiple accounts to existing Resource?
We would like to add multiple accounts to an existing Resource, how can we do that?
Hi, i am living in Pakistan, and using the Trial Version of ManageEngine Desktop Central but i am facing one problem of setting time according to our local time. Can you help me how to set the time re
Time Configuration
Getting errors when data are collected
Hello, We puchased AD AuditPlus, it is installed on Windows 2003 R2 x64 server, volume to store data is 350 GB, 300 GB available for use. AD Audit Plus is version 4.1 build 4110. We have around 64 DCs that we are auditing. I'm getting an error : Not enough storage is avialable to process this command - Code error : 8 What does it mean ?, how can I resolve it ? In admin/Domain Settings, it seems that time for last event read time is not correctly updated and message still visible Event collection
Automated Password Approval
Can the “Access Control Workflow” functionality of PMP be accessed via the API? In particular, can the approval of a "Password Access Request" be automated? Thanks.
How to move an account from one resource to another?
We have several accounts that are in the wrong resource and would like to move the accounts to a different resource, however, corporate policy dictates that we cannot save account passwords in files so ideally we don't want to have to export and then re-import.
customize Service Catalog task mail
can the task mail for service catalog workflow be customized in such way like the other notification mails. or not
Cloning Service Request in SDP
We have to make system config changes to 50 locations, with each location having it's own Change so we know when it is occuring (i.e. appears in the Change Calendar). Is it possible to create the first change, put all the documentation into that change and then for the other 49 locations clone/copy the first change request and just modify the location and date. This would be a lot easier than having to type the same info into 50 change requests. Thanks, Simon
Scheduler doesnt show all tasks for a specific site or Group
hi there, using the scheduler I cant get it to show me just the tasks and changes for a specific site or group. It only allows me to show on a per technician basis. this is annoying for example if you have a bunch of tasks that are not associated to a specific person. Maybe I have made a mis-configuration somewhere?
Address Lookup in Reply or Forward
For all types of replies and forwards (incident, service request, tasks, changes, etc), when adding names to the To and CC fields, I notice the address name look up works if you start typing the person's email address (i.e. typing "jsm" will perform a look up and return possible names, jsmith@email.com and jsmithers@email.com, etc). Is it possible to add the option of typing a portion of the friendly name, like first or last name, and have it auto populate the actual email address when the reply
Single Sign-On / AD Integration / User Import From AD
I saw these requests in other products, when this will be available in AppManager or across entire framework for Adventnet products?
Error GlassFishMonitor
I getting a logon Error - connection refused error when i add a GlassFish Monitor and in the adminpassord ist the following sign § The Login on the GUI is working If i change this sign - login is possible
Separate organization units running on single ServiceDesk instance
Hi, Is it possible to create high level of separation for two groups that have different workflows, assets, SLAs etc. One group is standard IT that work with regular users and backoffice tasks/problems/requests. They have set of servers and workstations. Second group is production group which manages production service/servers. The goal is to set the application in a way that each group will continue to "feel" and work on their environments and work will not become "cluttered" by requests, problems,
Associate Product - List no longer divided into Types
Afternoon, Am I incorrect in recalling that the Product list (when adding products to a Customer via the Account screen), used to be separated by Product Type? Currently, it appears that I am just presented with a giant Alphabetical list. Regardless if this is a bug, or a feature request -- this list should show as a separated list, much like when a customer uses the 'Product' drop down when adding a request.
Opmanger reports a device is not replying to pings but can ping using CMD
I get an alert that a ping to an ip address is not responding when using Opmanager. However, when I go to a command prompt and then ping the device, I get a response. This means I get a false email alert. I have just upgraded opmanager to 8722 from 8050.
Helpful assistance
I would like to praise the service I received from a nice girl in 'Tech support' Reana. On 7/2/11 at approx. 11:00am. She was very efficient & helpful. Yours sincerely Glen Hollis.
Application Manager Monitoring Tool Help !!!!!
Hi, I have been trying to backup Application Manager mysql database. Does any one know how to backup it database ? I tried connecting to its database also, I have configured many monitors, i want to backup it. In case if my server fails I can restored that. Please some one can help Thanks. Casino
Network Interface statistics
Hi, I've just added a windows server to Applications Manager and I see the Network Interface box. The other windows server doesn't show the Network Interface statistics, and I do not find how to collect and show them. Could you please help me? Thanks in advance Laura
OpManager network mapping and discovery
Hi, I would like to know what is the road-map for the network layer 2 discovery and mapping. I know the new OPM 8721 has something, it is good, but it is not enough for some customer. Customers would like to: - see network discovered automatically every x days (new routers, switches and so on added automatically) - see network maps by subnets or by other kind of selection - multi-vendor support - support for Layer 2/3, OSPF, EIGRP, MPLS, VLANs, and BGP - vlans representation - export maps in several
GINA / CP Installation via GPO
Is there a way to deploy the GINA using Group Policy? If so can anyone provide a link to some guidance please. Thanks.
AssetExplorerClient
Would like to have option for the AssetExplorer client to immeditely report and update the currently bound IP address to SDP's inventory. Problem to solve: When a laptop not connected to our internal network comes up it gets a private IP address of whatever network it is on. As soon as the laptop makes a VPN connection it binds to and receives an internal IP address. The problem is that the AssetExplorer Client reports to SDP's inventory the external IP address which is meaningless to our IT department
SD 8007 - Group not set
Hi, Since we upgraded to SD 8007, emails are not getting sent when requests come into our group. We see that the issue is that when a reqest comes in, its group is no longer set to our predefined group name for our incident templates, it is not set at all hence no mail comes in. We have the group field mandatory and visible to technicians but not to requesters. It is forced to be a particular group but when a requester then creates a ticket, this group is found to be not set. This happened right
Problems in Time Elapsed
Hello all I have a big problem in my SC. I have some request status that are with selection (stop clock). When I close the request, the SC is calculating all workd hours and not considering the stop in the clock. How can we solve this issue? I have to send the SLA report to customer and I can´t with wrong information. Regards Denise
Firewall Analyzer ADMIN REPORT not working with Cisco ASA
Hi, I am having problems getting admin reports to work with a cisco ASA. Build Version : 7.0.0 Build Number : 7000 Service Pack : SP-7.0 I am not seeing any login success/failure events at all. SSH and ASDM authenticate to local user accounts on the firewall. I do see some commands in the report but not very many. If I look at the raw logs I see configuration entries 0.0.0.0 unknown 0.0.0.0 unknown 28 Jan 2011, 11:06:55 debug %asa-config-7-111009: user 'xxxxx'
changes to remote agent settings?
I thought I saw somewhere in the install documentation that we could change the remote control settings to not prompt a user to allow us to connect when using the remote control function? We need the non prompt setting for some of hardware that does not have keyboard or mice attached... is this possible to do? And how can we do it? Also, does the servicedesk log any of the remote session info anywhere? We need this function for compliance purposes.. Any help would be greatly appreciated!!
Scanning network devices - printers
I'm running SDP Professional 7.6 Build 7604 and I'm trying to get SDP to scan my printers. I've verified they all have SNMP enabled. They're mostly Xerox, with some HP and Canon printers. SDP seems to be scanning them but only pulls the DNS name, it doesn't pull the type or serial # of the printer. Is this something SDP can't do? I'm trying to add all my network equipment into the Asset module of SDP to help with inventory. I'm starting with printers and then moving to routers and switches,
Searching all requests by Requester
Is it possible to be able to quickly search for all requests by a requester without having to create a new custom filter or report?
Firefox 4.0 and Forwarding Requests
I've found that while using Firefox 4.0 Beta and forwarding requests, the description of the request are not included and is left blank. This is apparently caused by Firefox's built in pop-up blocker. If you disable the pop-up blocker on your ServiceDesk site, the description is shown while forwarding a request Just wanted to let everyone know as this has been frustrating me for a couple of weeks now.
Preventative Maintenance stuck in a loop
I have this problem that after I create a scheduled preventative maintenance task the page starts looping on itself over and over again. After hitting refresh-stop a bunch of times it will eventually display, and if I delete the task it doesn't loop. There are lots of bugs in 8.0. If I were in charge there I would put a freeze on any new features until all the outstanding bug reports are resolved. Maybe have a week of QA where both developers and testers try out every feature of the application
OpManager russian localization
I installed OpManager 8 and am looking for russian language localization. Can you provide this for download? We are looking for a entreprise monitoring solution, but english language for our support team is not accepted. Thank you in advance.
Install Password Manager Pro on Windows 7 Pro?
Will Password Manager Pro work on Windows 7?
Next Page