When users reply to e-mail
Hello! We often have conversations with our users in SD requests. The technician press "Reply" button in the request page - and user gets his message in e-mail client. If user want to answer to technician - he must go to request page and add his message. If user press "Reply" button in e-mail client - the message goes away, user think that technician should receive his message, but its not attached to request conversation history. Is it possible to attach incoming e-mails to corresponding requests
FR: Change in about window
In russian "build" would be "сборка" but not "строить" :)
Ressource Group Question
Hi, I am using PMP 6303 and I wonder if it could be possible to create an "account group" where specific shared accounts could be mixed from different resources... Or to create a Resource Group where users can only see the accounts shared with them and not the complete list of accounts... Thanks.
Custom Report based on Cisco ASA Syslog ID
How can I create a custom report that looks at all the information contained in selected Syslog ID's from a Cisco ASA? Basically I am looking to generate reports from my Botnet Traffic filter on a regular basis. Thanks for any advice!
Menu Label Clipping
Can you please allow longer labels and wrap elegantly, the approach currently used seems to expect a shortage of screen real-estate. This clipping affects usability of the software and negatively impacts business acceptance. I expect the fix is relatively little work. Consider that the current Service Catalogue UI almost certainly involves horizontal scrolling, a big no-no from a usability perspective. You may wish to flip the SC categories to be listed either in rows with expansion (see www.spacecollective.org
Purpose of the workorder_threaded table
Hi, I would like to know what the purpose of the workorder_threaded table is. Can any one provide an example of why I want want to join to it instead of the workorder table? Thank you!!!
Assest Management
Dear all, I would like to suggest a integration of any barcode reader application with the assets management App. within SDP.
Requester roles / permissions....
Hi Can anyone tell me if SD+ can be configured so that a certain set of users can access each others requests? I would like a certain set of users to be able to view and add updates to each others calls without having to upgrade them to become technicians. At present the only way I can think to get around this is to create a departmental user account in our AD system and import this as a requester. However, this is not convenient a I want to be able to associate requests to indaviduals and not
Barcode Reader
Dear all, I would like to suggest a integration of any barcode reader application with the assets management App. within SDP.
Last Month report
I created a availability report to display the last month data of some devices every 1st day of the next month. What's happening is that the reports generated today didn't show the february data, but the january (not last month). Anyone could help me? I attached a file for example. Thanks, Antonio.
Date Format Questions
Is it possible to set a default date and time formats in SDP? Is it possible to change the date and time formats that are listed in SDP? We are US based and unfortunately it confuses people when we get European date formats in emails.
Task email template and dependency Question
Hi I have a request template with some multiple tasks associated, I have a couple of questions I would like to ask. The request template has a few custom fields in there, How can I make reference to these custom fields so that I can reference these within the individual task that is emailed to the relevant technician. In my testing of the tasks, albeit there are specific tasks that are dependent on others being completed, all the tasks appear to be emailed to all the technicians regardless of the
Adding image of screenshot in the request with Ctrl + V
hi. when would be able to include the function where we would just be able to paste a screen dump or image directly into the request or when adding notes. It just seems a waste of time having to save the image as a file then upload it into the request. We previously requested it and the version 8.6 and still no response. Gracias.
Bussiness View doesn't work any more
Hi, When I try to create or edit a business view, the message "Initializing business view, please wait" appears and the business view editor doesn't work any more. The Opmanager is in the last build (8723) and this problem happens since build 8720. I tried create or edit with some different browsers but doesn't worked too. Can anyone help me? Thanks! Renato
Approval - cannot see whole of reply
Hi, On the request screen under the approvals tab in SDP I cannot see all of the approval. The description only shows about 8 words. can I view this approval better? In the conversations it does kind of show but it is all in html format and unreadable. Thanks Martin
Linux Agent SSL connection problem
installed agent on Fedora13 PMPAgent.log has GetResponse Unable to SSL_Connect() Any explaination? Thanks
Firewall Analyzer stopped displaying \gathering Data
Hi Even tho the devices are showing UP on the Devices Statuts and the Manage Field is showing Ok and in Traffic In Details and Traffic Out details I can see that there is a traffic the graphs display nothing any idea on why this is happening ? Thanks Regards Mehdi
CTI integration and options
Hello, We are currently in the process of investigation the usage of CTI in combination with Support Center. We still experience some problems with this (for instance outgoing calls do not work) and we found out one important issue and that is that the extension for the support reps should be the phone number. But now since we have incoming calls working we have a question: - The option to log a call is available, but since support center also knows how long a call lasts, shouldn't it be smart to
Reply to new request creates new ticket.
I have researched my issue in the forums and confirmed that we have the ##TicketNumber## in the subject line of the notification and have confirmed that it is being displayed properly. If I reply to a new ticket it will generate a new ticket for the reply. Lets say that I create a new ticket and it is assigned number 18. I will receive the e-mail letting me know that ticket 18 has been created. If I reply to this ticket it will generate ticket 19 and notify me of the creation of ticket 19. However,
How to upgrade opmanager in Linux?
Hi, I have a question, how do i upgrade opmanager in linux? Kind regards, Lex
Port
ne one knows how to change the default port on an already installed OPUtils system?
9500 fixes performance issues?
I see that you have released build 9500 of App Manager, are ALL the performance issues resolved? I had to roll back to 9300 because the ie fix you provided did not fix anything... And then when you took control you came up with excuses that there wa not enough memory on this computer... Yet 9300 runs fine. I would like to see what the performance fixes were.
LDAP User Imports
Hi, We manually import users via LDAP. Two questions: 1. Can the LDAP details be saved rather than entering URL, search criteria, etc, etc, every time I run an import? 2. If the details can be stored, can I then schedule a user import task to run automatically? Grateful for an idea of whether this is something on the PMP roadmap and in what timescale? Thanks.
Web Traffic Reporting
Is there a way to create a report showing all we traffic from a specific ip address? It would be nice to report on all web traffic too, total bandwidth usage and so on. Thanks
Preferred credentials
On editing a monitor, we always have to re-enter the monitor account password (even if we only edit the name of the monitor). This is very frustrating. It would be good if the password could be saved so it only needs to be re-entered if the account information changes. It would also be good if there was a way to save 'preferred credentials' like in Oracle Enterprise Manager, so it's quicker to choose the user account to monitor a server. Cheers, James Installation Information Host Name GBHAL1-WPMGM001
Windows 2008 servers detected as Windows Vista
Hi, We have a problem that when we add a monitor for Windows Server 2008 it is detected as Windows Vista. We can change this later but ideally it would be correctly detected in the first place. Cheers, James Installation Information OS Type & Version Windows Vista, 6.0 Database Type Microsoft SQL Server Working Directory E:\ApplicationsManager\AppManager9 Start Time Feb 28, 2011 2:58 PM Build Number 9300 Server Port 80 Installation Type Standalone Load Factor 0.0
Business rules question
I am trying to set up some business rules, but they don't appear to be working. I am trying a test notification first. I have a site named "IT department". I selected Execute when a request is "Created and Edited". I checked Turn on cascade execution and Override request values with Business Rule values. When a new request arrives: Service Category is IT dept requests Perform these actions: Set Priority as "High" Assign to Technician <tech name> Notifications: I checked
MSSQL Monitor sees not all databases
Hi all, I have some problems with the MSSQL Monitor within OPManager. I use the latest build downloaded just yesterday. I add a server and add the MSSQL monitors. I also see the databases running on this server and I can add them to be monitored. Monitoring works fine. However... There are more databases installed on this server MSSQL 2005. For example there are running 8 databases on this server, but I only see 5 of them. The other 3 are not shown at all. I tried different users because I thought,
Custom Attributes displaying inconsistent in Reports
We are experiencing that a custom attribute field is not populated consistently for two of the reports. When running the Users Reports - All Users report from the main menu, only one user displays. When running the report Exchange Reports - Mailbox Enabled Users, there are four users with this field populated which is consistent with the LDAP exports. In the Admin>LDAP Attribute setting, the custom attribute has been Associated to both the User & Exchange Reports
ADSelfService Plus 4.5 SP 4.6 Released (Build 4500)
Hello everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4500, an improvement upon all its previous versions. New features included in this version: SMS / E-Mail Verification Codes to provide additional security when End-Users Reset Password / Unlock Accounts. Employee Search enhanced with user photos and search criteria. Enforce Stronger Passwords with "Password Strength Analyzer". "Change Password at next logon" prompt in ADSelfService Plus login.
8008 Mail Fetching has stopped
Since I upgraded from 8006 to 8008 mail fetching stopped. The settings work it makes the connection but it just stops fetching. Email sent to support
Application won't start automatically
I am using Windows 2008 server. Firewall turned off. I migrated the data from our other servicedesk from another server. Both servicedesk are on the same version, 8008 when I did the migration. Everything runs okay when I manually turn on the service by running the run.bat file.
Cannot access AD via Desktop Central
I have added a remote location and deployed an Distributed Server on this location. The DS and the Desktop Central are communicating well. remote DS is in the remote domain. When I installed manually agent, all is also going well. However, when I try to edit credentiel to browse the Active Directory to select computers, I have th following message : "Domain Controller is not valid or not operational" How can that be ? I can ping it, see the shares and also logged into that domain. Thanks for any
Same missing patches keep getting offered.
I have a machine that keeps getting the same patches offered. Patch # 7995 and #9118. I have even ran the patches manually and the status returned was that the patch was already installed or part of a previous patch. Why do I keep getting missing patch warnings?
Assign printer based in ip-address or login-server?
Hi.... Is it possible to assign printer(s) to users based on the ip-scope og logon-server? Our users are located in different countries, where the networks' ip-scope differentiates on third octet (Denmark = 172.21.4.x, Sweden = 172.21.8.x, Norway = 172.21.12.x etc.) I'm looking for a way to assign one or more local printer(s) to users no matter where he/she is logging in. Example: If a Swedish user is visiting the Danish office he/she should have a Danish printer assigned, but when in the Swedish
How can I import Firewall Analyzer logs into Eventlog Analyzer
How can I import Firewall Analyzer Buld Version 6.0.0 Build 6000 logs into Event Logs Analyzer Build Vesion 6.0.0 Build 6010.
Who delete a computer?
Hi there, I'm trying AD Manager and I need to know how to make a report that tells me who delete a computer or a user. So far, I only can get information about when was deleted. Thanks! Sacha, aka Don Cucumber.
Monitoring WAN Links when desitination IP not under your control
I happend to receive this interesting question from a customer who is evaluating OpManager IPSLA module. Thought it is useful one, so sharing it with you all. Hi sirs, I'm wondering if I can monitor a WAN link between my internet router (under my control) where the other side is not under my control. For instance, can I monitor the link to Google's DNS server (8.8.8.8)? Yes, you can monitor any IP address that is reachable from your router. It need not be under your control. OpManager uses Cisco's
Check boxes on forms
We have a number of forms where we believe it would be more efficient - in other words, easier for the requestor - to provide the requestor with check boxes on forms to tick rather than have the requestor select from drop down lists. The application we used to sue had this feature and many of our user base have asked why we don't have them now. A typical example of a form we used to use but can no longer do so because of the lack of check boxes in SDP is a new user form. On the form we used on
Why deleted scheduled report is still working?
I scheduled a report every month when we started to use SupportCenter Plus several months ago. Scheduled time is 9: 00 AM of 28. Some time later, I deleted this scheduled report and made a new one whose scheduled time is 17:00 PM of 28. But every month I got two reports. First one is sent at 9:00 AM of 28 but nothing in the report except creating time. Another one is sent at 17:00 PM of 28 which is the report I want. Since the report is sent to lots of colleagues, that's really boring for them to
Next Page