How do I add several widgets at a time?
In OpManager I am able to add add a widget on the dashboard (i.e. N hours CPU utilization) but how can I add 16 of the same at once? SBudd
Contract ending, what now?
Hi, What do you do when a customers contract has expired, and customer has said he doesnt want to extend the contract? I do this: Unassign Templates Delete login for all users But why isnt this done automaticly? If a contract has expired, then the Account, incl. the users shouldnt have acces to the portal, right? Will this be a part of the upcomming "Inactive Account" feature? So that an Account will automaticly be inactive when a Contract has expired. This would be a great help for us. What
Problems in SDP
Hi, 1.For my network templates i have added a new field, named as "IP address" in incident template and Service Catalog services as a numeric. Whenever a requester adds the IP address suppose, say "10.100.13.89" then it doesn't takes the value entered. It shows an error as "Please provide the numeric value for field". Attached is the screenshot of the template i want to add, named as "numeric.jpg". 2. Whenever a note has been added by technician, it asks in a pop-up "Show this notes to requester
Bug adding / editing Windows Monitor
Hi there, i try the following 1. Adding a Windows Monitor (WMI, no Event Logging) - OK 2. Editing this Windows Monitor (change Name) - OK 3. Editing again this Monitor - and now Enable Event Log Monioring is on - FALSE
Problems / requests - Tasks report
Hi, I'd like to make a report with all the open tasks, with the problem id or the request id linked to them. The columns I need are : category, sub category, item, technician assigned to the request / problem, technicians assigned to the tasks, taks status (open or on hold), and task title. Thanks Fabrice
New Reports
Hello I think your product is missing two important reports for audit. First one is a report grouping by GPO all user and computeres linked by GPO. And second the reverse: Grouping by users or computers the GPO linked. Regards Orlando
Reports on archieved requests
Hi, I would like to know if in further verions of SDP it will be possible to create reports that would include datas of archieved requests. Actually with the current version I archieved all request closed for more than 2 years, but I can't retrieve statistics to compare, for example, numbers of requests year by year, or other informations more than 2 years old. Or perhaps I do wrong and it's possible... Thank you for your replies !
Cisco asa MAC address
Hi, Can OPUTILS 5 get MAC to IP table from Cisco ASA 5520? Thank you! Mike
What to use for 'None' when running a report against a Multi-line or Single-line additional field
I'm trying to run some reports that will show me all of the tickets that exist where a custom Request - Additional field is not empty so that I can determine how often the field is used. Let's say we have a custom single-line field called "Phone". I have tried running a report that filters the Phone field by: Phone Is Not 'None' (I've also tried without the single quotes.) When this report is run, it still shows me tickets where Phone is "Not Assigned". I've encountered this issue with both single-line
on calander, choose group drop down shows no groups even though groups are configured
when i try to limit the calendar view by group, there are no options from the drop down even though i have configured groups on the system. thank you
Windows 2003 SP2 WMI Win32_PerfRawData_W3SVC_WebService Timeout Workaround
I noticed when adding a WMI performance counter i couldn't get the Webservice details. It gave me after long time a error. It was only by the Webservice instance, the rest of the WMI counters worked perfectly. After digging i noticed that the listattributes.vbs is passing 'null' to the WMI counter and that resulted in a time out. By replacing the 'null' value by a '-' i recieved details from listattributes. So i came up with the following workaround. I just wanted to share it with you in case someone
Could not add a SLA monitor
Hello,I'm working with routers: CISCO2951, IOS 2951-UNIVERSALK9_NPE-M), Version 15.1(3)T CISCO3945, IOS C3900-UNIVERSALK9_NPE-M), Version 15.1(3)T Couldn't add a SLA monitor,- the select list "source router" is empty! SNMP is working fine, it retrieves router name and interfaces I've the same setup with Cisco 871 12.4(24)T4, and can add SLA successfuly I've configured them all with commands: ip flow-cache timeout active 1 ip flow-export source Loopback0 ip flow-export version 5 ip flow-export destination
Information-bubbles for Requester in Request Templates
I would love to see a feature, that let's you add a kind of "Info Bubble" (Help text) for any field in every Request Template. This would help to improve the quality of information provided in the webform by Requesters. Something similiar to this:
Attachments not included
When forwarding a conversation, if there are any attachments, these are not included. This means I have to save the attachment before I am able to attach it to the new message. Could this issue please be resolved? 8.0.0 Build 8007 Kind Regards,
Invalid Map View Names
I have created several map views with invalid names. Please let me know how I can remove these map views. Attempting to access the map view presents this error message. No Infra Structure View found with this name.
Email new requests on Management Engine
Hi, We are using manage engine plus and im not finding anything in the help guides to help me with setting up my email requests. Problem is that when sending a email to the manage engine it automatically logs a new request which is what i want but I need to know how do i specify using a email what group it gets assigned to. Can anyone help me with a break down of how the email requests are setup? thanks Romano
SNMP configuration error
Hi, I am trying to configure SNMP in adventnet. And followed the below steps 1. Installed SNMP in fedora 8 and checked the service using snmpwalk -v1 -c <string> 127.0.0.1 command -worked fine 2. Port 161 is listening "netstat -lun | grep 161" udp 0 0 0.0.0.0:161 0.0.0.0:* 3. Allowed UDP port 161 in plesk firewall for the adventnet machine 3. But when i configure in adventnet i get "service port 161 is not accessible" 4. I have uploaded the
when editing asset, product name drop down doesnot display fill list of products
Hello, whenever i want to change a product name by clicking on Edit the full list of products is not available from teh drop down. as a workaround i have to go to Actions-Modify Type, and here i can see the full list. this seems like a bug to me. thnx.
Poor site performance in SD+ 8008 with IE7
We just updated to SerivceDesk Plus version 8008 and all our Technicians are complaining about very bad site performance. We are all using Internet Explorer 7 & 8. I give you some examples: Sidebar > Search "Requests > Default Search" > any search: takes sometimes ~10 seconds to display search results Requests > Inside any Request > Action-Menu: takes 2 - 3 seconds to show up Requests > Inside any Request > Solution Tab: adding the solution & changing status sometimes takes ~15 seconds Requests
Error with IE 8
following Error on Website Details zum Fehler auf der Webseite Benutzer-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MS-RTC LM 8) Zeitstempel: Wed, 2 Feb 2011 10:54:48 UTC Meldung: ')' erwartet Zeile: 3441 Zeichen: 139 Code: 0 URI: http://defthw99w8usrv:9090/showresource.do?method=showResourceTypesAll&group=All Meldung:
DeviceExpert Build 5550 Released!
Hi, We are glad to announce the release of DeviceExpert build 5550. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5550 New Features & Enhancements Provision to add custom columns to depict any desired additional information about devices in device properties. Custom columns can be added from Admin ---> Custom Column tab Provision to pick desired attributes alone from the hardware inventory and create custom
opmanager don't stop
I am traing to stop opmanager service by '/etc/init.d/opmanager stop' but i get this error. -------------- WebServerPort::: 80 BE PORT:::2000 RMI PORT ::null Could not Shutdown the server through TCP from the host localhost Authentication failed for user admin. Please verify the user name and password --------------- anyone could help me best regards.
Regarding Technicians and Templates
Hi, 1. When we re-assign any ticket to another technician, can we get a report of how much time did both the technicians spend on the same ticket. eg: Suppose Tech A worked for 1 hour on some ticket and then it was reassigned to Tech B who worked for 2 hours, so can i generate a report which shows me the time spent by both the technicians on the same ticket. 2. Can we increase the size and fit the complete the template name under one line instead of multiple lines. Please find the
Total Bytes calculation vs SNMP tools
Hello, I am using NFA in a router that is polled by another tool. NFA is reporting for Netflows informations transmitted by the router (Cisco) in the WAN interface (ETHERNET). The other tool is collecting data every 5 minutes on the same interface. Excluding 5 minutes polling vs continous flow issues, I am comparing daily volumes on both tool with BYTES IN and OUT for a day. The SNMP tool calculate 36.3 GB IN and 6.5 GB OUT. NFA reports for 34.8 GB IN and 5.7 GB OUT. Can you tell me how the NFA is
remote agent permission's
how do i add remote agent access to an admin account
ServiceDesk Plus Professional - Service Catalog
Hello guys, I was actually quite exciting about the version 8 release, and don't get me wrong i still am. But... One of the most anticipating new features implemented, the so-called Service Catalog, isn't available in the Professional Edition, which suprised me actually (not even in a limited manner). My reasoning behind this is that the Professional Edition with 250 or even 500 assets basically means you have somewhere between 50 - 300 people to work for, which is quite a bit to do on your own.
CPU and Memory monitoring
Hello, I generate a report each day for Memory, CPU and Disk usage. The disk usage report is great, it shows percentile value as well as actual space (MB/GB Free etc). I am wondering, is it possible to get this same functionality with CPU / Memory (example. display 10% CPU Free / 100MB Free) as my daily reports require me to enter the MB Value as well as a percentage. Thanks!
Importing data into "Changes" from another system
Hi, We currently have a custom made system to handle internal "Change Requests". We are looking at your solution, ServiceDesk Plus, to enhance our Change Requests, and also use it for other means (incidents, assets, etc.). Is there a way to import data into the ServiceDesk Plus, but also keep the essential information from our old system such as, creation date, implementation date, requester, approver, servers affected, etc.? I don't seem to be able to retrieve such functionality from your system.
Requester conversations and emails received from SDP
It seems like that whenever SDP receives an email and correctly identifies the Request ID, the email will be attached to the request in the "Requester conversations", so the requester will be able to read that email. Is it possible to configure SDP in order to have attached in the "Requester conversations" only emails actually to or from the requester? Suppose, for instance that the techincian working on the request wants to forward it to a colleague, and the colleague replies to the email: the two
Group Mail Settings
I've been trying to find documentation about what the Group Mail Settings for each Group do but have been unsuccessful. Can anyone explain this section?
SLA Timestamp in Notifications
Is it possible to get the SLA Timestamp in to the Email notifications? For example: A technican has opened an Incident and the SLA is 4 hours until the first Escaltion is reached. Is it possible to get this timestamp, when the first Escalation will be reached into the Email notifications? Regards Thomas
SLA warning problem
Hi, My SLA warning system has some problems: - The alert's content is incorrect: The hyperlink refers to one request but the title, category refer to another. For example: Request 1: title: abc category: abc hyperlink: http:abc The SLA warning content is: title: abc category: abc hyperlink: http:x (which refers to another request) - The system
Ability to follow a particular request?
Was the feature "Ability to follow a particular request." ever implementet, or was it cancled ? The point of it, was that sometimes it could be useful to be notifed when a request is updated, if if I am not the technican nor requester!
Is it possible to get last login date/time from a contact ?
Hi Having a lot of contacts in our system and wanted to clean up contacts that have not been active in the last year. Is it possible to get last login date and/or time and how ? What will happen to existing cases / contacts if we remove the contact ? thx in advance
Unable to edit all "Preventive Maintenance" tasks after upgrade to 8
After upgrading we lost completly the ability to edit and change all (dozens) existing preventive maintenance tasks. Please help... The edit screen show the PM tasks empty and until now the only workaround is to created a new PM and delete the old one.
SDP - Solutions, User Groups & Techs
Hi, I am trying to seperate my Solutions so that only certain techs can see certain Solutions. For example, I have my technicians divided into 3 seperate tiers: Tier 1 Tier 2 Tier 3 I've tried creating a User Group, and adding my technicians to the appropriate User Group, but for some reason, as a technician, they are still able to see all Solutions at all times. However, I have tested similar functionality with users not assigned a technician role, and I am able to seperate solutions for them
Search Issues
We upgraded to build 7607 with the enhanced search facility and our experience has been mixed. The search option apears to fail randomly to identify requests or accounts we know exist and the people using it are becoming frustrated at the loss of functionality. Is this a known issue and if so would upgrading to a later build solve it or is it something more fundamental.
Applications Manager 9.4 released; includes support for Microsoft Hyper-V
ManageEngine Applications Manager 9.4 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring performance of Microsoft Hyper-V servers and their guest virtual machines. Applications Manager already supports VMware monitoring, which means you can now track the performance of your VMware and Hyper-V servers from the same management console. The other highlights of release 9.4 are: Server process templates/Windows service templates: A pre-defined,
How to run the StartOpmanagerServer.sh script
For some reason Opmanager stops polling my devices after I log off of the server that the application is installed on. Does this have something to do with how I am running the StartOpmanagerServer script? To get Opmanager to start polling devices I run the shutdown script and then I run the StartOpmanagerServer.sh script. I run the script by logging in to the linux server and doing a "sudo su" and then to execute the script I type "./StartOpManagerServer.sh". Should I be doing something different
Data Truncation exception when creating new Request Filters
Hi All, Just a FYI post of an issue that I came across recently. We had a couple of users reporting that when trying to create a new custom filter for requests they were being presented with a 500 error and a stack trace. Upon investigation of this error the root cause of this was found to be a Data Truncation SQL exception when inserting the row in dbo.Criteria (this is on MsSQL Server) After looking into the logs and finding that the LOGICALREPRESENTATION field on this table was set to nvarchar(300)
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