We have both Service Desk Plus and Desktop Central with DC7 sending the asset information to Service Desk. However, when the asset information is passed to Service Desk, it sends the AD domain information and not the domain information that DC7 uses.

 

Domain - company_domain

AD Domain =company.local

 

This casues an issue when trying to iniciate a software load from SDP to DC7. Service Desk finds the computer as being in the company.local domain but Desktop Central does not find it (thinking it is in the company_domain).

 

I can make it work if I edit the asset information in Service Desk,( change the domain name). However to do this for a large number of devices is impratical.

 

Either DC7 needs to recognise the AD domain info or when it passes the invintory to SDP, send it with the correct domain info.

 

Anyone else have this issue?