How do users connect to ticketing system?
after install, can you set something up in DNS so users can type "helpdesk" into a browser and launch the authentication page? how do you guys do it?
Monitor AIX/Linux Systems via non-root user
Hello, what is neccessary to monitor an AIX/Linux System with a non root user? Is this possible? I already tried that, but on AIX eg. the memory usage values are missing: "No Data Available. Kindly configure root user for getting the Memory Utilization values." Maybe we can use sudo to authorize a non-root user to execute your required commands? kind regards Chris
& symbol not displaying in Item list and Group field not populated
We've just upgraded to 8007 from 7600 and now, if a ticket's resolution field is populated and the end user replies to the ticket the owner of the ticket receives a "Request re-opened by the user" message, even though the request was not closed/resolved yet. And for items that have an & symbol in them, the text starting from the & symbol no longer appears in the drop down list and only reappears when you save the ticket Select from list - should read P&R, only shows P Item is saved ticket reads
Reports, Time Elapsed vs Time Spent
This is more of a language issue then a bug. For a request of any type the Time Elapsed = Time Completed - Time Created, and Time Spent = sum(work logs). I know way back when Time Spent = Time Elapsed, but with work logs this is no longer true. I would update your ReportColumnDetails table, to change the TIMESPENTONREQ to point to sdp.reportcols.mod2.timespent which shows "Time Elapsed" instead of sdp.reportcols.mod1.timespent which shows "Time Spent", or change sdp.reportcols.mod1.timespent
Domain Asset Scan Broken in 8.0SP5
I am getting intermittent General Failures at random places during a domain scan. I can scan those failed assets successfully manually, but it breaks when doing a whole domain scan. A broken log entry: [12:00:57:070]|[01-10-2011]|[com.adventnet.servicedesk.asset.task.ScheduleWorkstation]|[INFO]|[46]|: Going to schedule scan for workstation <SystemInfo WORKSTATIONID="320" WORKSTATIONNAME="mfg-nyc-ads2.mfg.prv" MANUFACTURER="VMware, Inc." MODEL="VMware Virtual Platform" SERVICETAG="VMware-56 4d
How to keep incoming emails in mailbox
Can anyone tell me how I can keep a copy of a requesters email in the mailbox that SDP uses, when converting it in to an SDP request ID? Thanks.
Asset Explorer Agent Service stopping
He are deploying the ServiceDesk (8.005) Asset Explorer Agent to our Windows XP workstations. While most agents are ok, we have some that are giving a 'Failed to communicate with agent" error in the scan windows. We are also unable to remote to certain workstations. When we look at the workstation, both the Asset Explorer and Remote Desktop Agent services are stopped. I try to start the Asset Explorer service, but it tells me that there is nothing to do so it is stopped? Is this normal behavior?
Auto-complete the user survey?
If the user more than 6 hours not to complete the user survey, you automatic scoring?
Unable to update to 8007 , The update fails right after the backup is run...
After it fails it sends me to this link: http://www.manageengine.com/products/service-desk/upgradefailure.html I'm able to start my ServiceDesk Plus install just fine and it still works as normal... I can't see any reason why the update won't install. I'm running version 8.0.0 Build 8006 trying to update to 8007. I can attach my support file if needed, I did a search on the forums and haven't seen others having this issue...
How to associate multiple email addresses to unique requester login
Hi, Many requesters have several mail accounts, but I'd like to associate them to unique requester account, ad unique requester login. I've tried unifing requester ID or filling secondary mail field, but still a mail from a@mail.com goes to user a and a2@mail.com gous to user a2 if exist or create a new user account, if not.
"Message from webpage" error saying "Need physical access to the machine where ADAudit Plus is running"
*Sorry if double post - posted earlier - did not see it in the forums. Running Audit Plus 4.1 Build 4110 (was happening with build 4101also) When clicking on "View Reports" link in Reports Scheduler, it will not display reports - returns a "Message from webpage" error saying "Need physical access to the machine where ADAudit Plus is running", and will not display report. INFORMATION: ADAuditPlus running as a service. Server Info: Windows 2003 SP2 Standard Edition - VMware virtual server 2.40GHz
New Field for Service Catalogue
Hi, I'm creating our Service Catalogue and I just created 2 additional fields (1 numeric and another text) that should be mandatory for our Service Request. The problem is that I just can see the text field in one Service Category. When I trie to add in another Service Category I just can choose the field. Regards, Henrique Alves.
Alerts for Failed VPN Users
Hi, I'm trying to configure an alert on Firewall Analyzer 7, to email a notification when a VPN login fails, however I cannot find out how to do this? Can someone help please? The firewall is a Cisco ASA. Thanks, Steve
NetGear Backup Device Command Incorrect
When attempting to perform a device backup of a NetGear ProSafe switch, the backup command line that is being sent to the switch is incorrect which causes a failure of the backup. Is there a way to manually modify the backup command so that it is correct? The incorrect command being supplied is (the extra word "config" in the middle is wrong): copy nvram:startup-config config tftp://%ip address%/2_ConfigFile.txt The correct command should be: copy nvram:startup-config tftp://%ip address%/2_ConfigFile.txt
Snmp problem with Snom Phone serie 3xx and 8xx
Hi to all and sorry for my English, we start to use free version of Opmanager to execute test for our environment. We need to manage via SNMP some SNOM phone that (as reported at this link: http://wiki.snom.com/Networking/Simple_Network_Management_Protocol_%28SNMP%29 ) can have a sample snmp management. Our Step in Opmanager 8 8050 New Device Template creation -> Query Device at port number 161 with version SNMP v1/v2 in public community string Opmanager reply: Device is not reachable. Check
Discover devices fails - "Host is unreachable"
Hi there, I'm having difficulty with the trial version of DeviceExpert trying to discover devices. It always fails with the error "Host is unreachable" even though the device is available. I can ping the devices from the server no problem and can add the devices manually but it always fails when using discovery. Is this a known problem or a limitation of the trial version? cheers
DeviceExpert installation (Debian version)
Hello, technical documentation says that deviceexpert support installation on Debian 3.0 (Woody), is it possible to install on Debian Etch / Lenny ? It is very important for me to know that. Thanks and Regards
deviceexpert-service doesn't start at boot-time
Hello, I installed DE on a 64-bit CentOS system without problems, rc.d folders contains right assignment to start the application at every run-level as follow: /etc/rc.d/rc6.d/K20deviceexpert-service /etc/rc.d/rc1.d/K20deviceexpert-service /etc/rc.d/rc2.d/S20deviceexpert-service /etc/rc.d/rc3.d/S20deviceexpert-service /etc/rc.d/rc4.d/S20deviceexpert-service /etc/rc.d/rc5.d/S20deviceexpert-service /etc/rc.d/rc0.d/K20deviceexpert-service /etc/rc.d/init.d/deviceexpert-service but when the machine is
Need help for upgrade
Hello, For more then 3 weeks I was trying to upgrade the SD 7.6.0 Build 7611 in virtual machine to latest, but always I have errors and here is what I do. 1- I install SQL 2005 and same SD build in virtual machine. 2- I configure SQL and I import the date from live one and successful. 3- I configure the SD database and it's connected successfully with SQL. 4- I run SD and I can login with my ID. 5- I shutdown SD and trying to upgrade with this file: "ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0"
Unaccounted or no data
Hi, I am using the 8.5 Porfessional Plus Netflow and have the following problem: All my data shows as “Unaccounted” in the Application, Source, Destination. And the Conversation tab doesn’t show data unless i set the time filter to “Last 6 Hours” and above. If I set it to "Last 15mins" or even "Last 30mins" it just shows as "Unaccounted" and the conversation shows nothing. Please help with this.
NETFLOW AND OPMANAGER on same server
NETFLOW AND OPMANAGER on same server OPMANAGER add-on I add NetFlow Settings when I choose enterprise ,can connect.But I choose professional,can not connect. But I install the professional version. can you help me? Thanks
Can I get new requesters to be automatically be added to an account based on their email domain
Hi, Can I get new requesters to be automatically be added to an account based on their email domain. For example if a new person who is not currently setup as a requester sends an email to helpdesk@msp.com . Eg I want from address of name@cust1.com to be created in the cust1 account common site. or any new requesters from @cust1 to be created in the cust1 account common site. I want from address of name@cust2.com to autobe created in the cust2 account common site. we have many customers
Syslog Monitoring & SNMP v3 Support available now ! Upgrade to OpManager Distributed Edition 7502
Dear Customers, OpManager Distributed Edition(DE) Team is pleased to announce the release of Hotfix 7502 packed with couple of new features,enhancements & issue fixes.Upgrade to this OpManager DE hotfix by following the backup & upgrade instructions by clicking on this LINK. Hotfix 7502's NEW Features / Enhancements Discover & monitor SNMP v3 enabled devices Syslog monitoring feature is included Provision to view all the URL monitors using paging component Quicker Web-client
AIX monitoring
Hi I would like to monitor our AIX server. I would like monitor the disk usage on AIX, do i need to use CLI? I tried to type in the password using"change password" function but got the following error. Which parameter should i define? Pls help! CLI Incrooect Login Parameters Thanks Calvin
Netflow interface utlization rates above 100%.
I consistantly get utilzation spikes way above 100%. Here is the relevant part of the rotuer config: ip flow-cache timeout inactive 30 ip flow-cache timeout active 1 interface Serial0/1/0 description XXXXXXXXXXX ip address X.X.X.X X.X.X.X ip nbar protocol-discovery ip flow ingress ip flow egress encapsulation ppp snmp-server ifindex persist For the interface setup in ManageEngine Netflow i have it set to 1536000 bits/sec and the circuit is a full T1. Does anybody have any suggestions
Change device type from server to desktop for several systems at the same time.
During device discovery, several of my Windows 7 desktops were classified as "Servers" in OpManager. How do I change the device type from server to desktop on multiple items at the same time without having to do it individually ? Thanks, Chris
Tx/RX Cisco 3750 always NA
Dear Tim Support, We have problems when monitoring Cisco Switch 3750 port utilization, always NA. But when get using MIB browser get values. Please help.Thanks
Depedency Mapping
Are there any dependency mappings that are automatically created between switches and host?
Cisco asa Site2Site VPN
Hi, I have site2site VPN connection with two branches, topology like below OPutil5 (first branch private network)---------- Cisco firewall ======Site2Site========== Cisco firewall --------- second branch private network. the OPutils5 in the first branch network is routable to the second branch private network, I can ping the both private network without any problem, but when Oputils 5 scan the second private network it can get the IPs but not the MAC address, I configured the second Cisco
Desktop Central - Scheduled Reports
I would like to schedule the 'Vulnerable System Report' to run at a set time each day, be defined for a custom group of computers, and filtered for a status of 'Vulnerable' or 'Highly Vulnerable' and email me the results. Can this be done? Wayne
Finding under utilized/spare PC's in the oprganization.
Are there any methods/mechanisms in Desktop Central for finding PC's that are not being regularly logged onto and used?
MySQL database password and port number
Hello, I have a 30 day evaluaton copy of ManageEngine Desktop Central 7. I would like to know how to access the MySQL database. What is the user name, password and port number? And if possible i need the structure of the database. Best Regards, Omar Benrouijel.
Technician Group access rights per site
Hello, I'm currently having issues assigning permissions to a particular group of Technicians on a particular site. SDP was installed over 2 years ago when there were fewer options for Technicians/Site Association, and Technician Groups. At the time, separate Technician Groups were created per site. We have 6 sites. Since then, 'Copy Default Settings' and 'Refer to Default Settings' have been introduced for Sites, and as our rules don't differ across our sites it made sense to simplify things and
Remote Control Problems
Hello I had 2 troubles using Remote Control feature. 1. I am trying to take control a Windows XP with several network adapters created by VMware Workstation. But the software shows me the message "The network path was not found". Please see the logs above [11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::checkRDSStatus --> ipAddress : 192.168.1.130,192.168.198.1,192.168.219.1| [11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning -->
Build 8007 Notification Rules
After updating to Build 8007, replies have been strange. When replying, the "To" and "CC" do no auto populate. Also, the notification rule that is setup is not being recognized. I have attached a screenshot - please advise I tried to uninstall Build 8007, but it kept failing. Restoring a backup didn't work either
WAN RRT monitoring support for Juniper RPM
Hi, do you know that also Juniper has something similar to Cisco IP SLA? It's named Real-time performance monitoring (RPM): http://www.juniper.net/techpubs/software/junos-security/junos-security10.0/junos-security-admin-guide/rpm-ov-section.html Do you think it will be supported in a near future? Regards, Roberto D.
Reuse file from old installation
I've installed log analyzer sp1. After a few day the server crash. I need to read the file from old installation. i've the manage engine folder. I've try too installa the software in a new server and copy the ms-sql db to this new installation but the event log crash. There is a way to read this file?
How can I use OpManager to monitor a server's Event Logs?
I would like to monitor one of our servers for a few different Event IDs and, at the very least, would like to generate an e-mail when those Events crop up. How do I do this? I see the Admin -> Event Log Rules area, but this window makes little sense. They seem to be pre-defined "rules", but don't seem to be configured, nor do they specify what server they are watching... Any help would be appreciated. Thanks.
Stop Timer and OnHold Status enabled only to selected users.
Hi, Can we actually customize the OnHold and Stop Timer to appear only on selected Users? We are currently using SC+ 7.6.0. with regards, Angelo
Technician costs...
The technician costs keep resetting to 0.0 It's really rather annoying. Is there a fix in the pipeline?
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