Site spesipic email
Hi Im using two email addresses (one per site) both reach the same mailbox that the SD download emails from Is there a way to auto assign it to a Site? (I didnt see any option for this in the Biz rules) Thanks! Slamis
Hotfix 8008 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8008 ) release. New features in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
CompleteTime in Request Email Templates
Hi all, I want to use the Completetime on a request or incident in email templates. but I can select it from the list, the is just the created date. And when I use the variable $CompletedTime it doesn't show anything. I need it for the Businessrules because some departments want to see in the email when a request or an Incident was closed. They don't want any reports they want it in realtime. And in the Businessrulesit would also be great if you would be able to select the closed status as a criteria.
Password encyption
Is it possible to encrypt passwords saved in the mysql DB for SDP? Poking around i noticed that the password i have saved for fetching mail is saved in clear text, so i was just looking to see if there is a way to use some level of encryption instead of saving it as clear text.
Accessing OpManager via HTTPS Reverse Proxy
We would like to access OpManager via a reverse proxy over https externally. Internally we access OpManager via http://internaladdress and externally we would access it via https://externaladdress We cannot allow direct external access to an internal server over the internet which is why we have a reverse proxy (squid) in our DMZ for this purpose. When I set this up I get errors where the URL changes from "https" back to "http" after login when accessed externally via a desktop browser. If I change
Notification rules just for when the status has changed
Hi, We would like the abilty to notify the requester when the status has changed for a request. I know there is the abilty to notify a requester when the request is updated but this sends of loads of emails to the requester if any change is made and the user can get 10+ emails about any small changes that have been made, we have therefore had to turn off this notifaction rule as requesters are beginning to ignore these notification emails. If we could just email the users when the status is changed
Can we add notes template to the service desk..
Can we add notes template to the service desk..
Web Services - no Operations
Hi, after creating new monitor (Web Services) I cannot display operations (Manage Operation Add Operation). WSDL file: https://katastr.cuzk.cz/static/wsdl/sestavy.wsdl logsstderr.txt: ---------- 1. ERROR in .uWSMkatastr.cuzk.cz_443_10000043sestavyWSDL_STUBSsrcsestavy empArrayOfstring.java (at line 10) public class ArrayOfstring extends java.lang.Object[] implements java.io.Serializable { ^ Syntax error on token ".", { expected ---------- 2. ERROR
Similar to File watch - how about SOAP watch?
I'd like to be able to monitor the response from a SOAP request and output the results as a table (like the Script Monitor) or/and create an alert if a specific word/phrase is found in the result. Is this possible currently (without using a Script Monitor) and if not can it be added to the roadmap?
Websphere WebServices
I am using Applications Manager V8 SP1 BLD 8100. I am trying to a create a monitor for two web services urls. Both return the following error: Generation Error: Command execution error Can anyone shed some lught on this? Thanks! TH
java.util.zip.ZipException: invalid stored block lengths
Exception while trying to acces the url java.util.zip.ZipException: invalid stored block lengths. I am trying to create a HTTP-URL Monitor which calls a Web Service and returns a wsdl for that service and I keep receiveing the error posted above. Please help ASAP. I can be reached at richesh@yahoo.com
Problem with WSDL
Some tima ago, I posted this request. Until now there was no follow up. I try it again with a new request: Dennis van der Valk Post subject: Technical Support SOA WebService monitor Guest Thu Nov 01, 2007 2:50 am When inserting an new SOA webservicemonitor (WSDL) the following error appears: Generation Error: Command execution error org.apache.axis.wsdl.toJava.DuplicateFileException: Duplicate file name: users\WSM\10.1.23.1_8080_10000252\VlaardingenBRPGBAService\WSDL_STUBS\src\vlaardingenbrpgbaservice\temp\TPersonBasicInfo.java.
Machine useable interface for AppManager
Dear, We have to integrate AppManager with another monitoring tool. Is there a way to get the status of each monitor groups in a machine readeable way, such as a webservice, xml or text output of the home page ? Thanks
We are trying to setup the app manage web services monitor
Add an operation from the web service Not use to seeing this broke out into arguments What do need to add in the different areas to set this up for example we have a downloadfaxdoc web service The xml we use to get the information looks like this but how would we incorprate it into this sort of argument structure <?xml version="1.0" encoding="utf-16"?<ReceiveRequest><UserId>test</UserId><Password>password</Password><DeliveryId>2101020181505010219</DeliveryId><FileType>pdf</FileType></ReceiveRequest>
Problem with version 9400 and webservices
Hi, we have a webservice configured for test on Appmanager. Yesterday we upgraded to version 9400 and the webservice test is not working anymore. I've tried to add back the webservice and it add correctly but after i do a poll update the availability will go in error and i get this error: Unable to access the WSDL url http://servername:port/timeservice/time - 405. Check if Proxy is required to be configured It was working until yesterday before the update. If i try to add a monitor I see them but
java.io.IOException: java.io.IOException: java.io.IOExceptio
Hello, the Error "Fehlergrund : java.io.IOException: java.io.IOException: java.io.IOException: Non nillable element 'postCode' is null." ocurrs if my webService Monitor is calling a webService method with parameters. The parameters are stored via the applicationsmanager webConsole. Why does the ApplicationsManager has thgis problem anyway? Is there a posibility to see some details in a log or the soapEnvelope generated from the ApplicationsManager? Thanks Fredy hauschel
Monitor a web service with Application Manager
Hi, a customer ask if it is possible to monitor their own web services. I am not an expert, but they are talking about XML files that return a value that can be checked to verify if the service is still working. Checking the server status and the TCP port is not enough. Do you have any experience? Any screen-shot? Thanks, Roberto
Does AdventNet Support webMethod Servers
I have basic question that, does AdventNet Support webMethod Server with differenent machanisum or only using HTTP(s) Monitoring. If any different approach could i get some information on this. Does this tool support Microsoft .Net Framework.
Testing webservices operations
Hi, I'm trying to test some operation within a webservice, but it has always the "critical" and when I drill down to the error I'm getting this message: Resource down. The resource opvragenVoertuigBasis(OpvragenVoertuigBasis) is not available. Fault Reason : java.io.IOException: java.io.IOException: java.io.IOException: Non nillable element 'gebruikersnummer' is null. But all the fields that are generated by adding an operation to a webservice are filled with the correct data (and most certainly
Technical Support SOA WebService monitor
When inserting an new SOA webservicemonitor (WSDL) the following error appears: Generation Error: Command execution error org.apache.axis.wsdl.toJava.DuplicateFileException: Duplicate file name: users\WSM\10.1.23.1_8080_10000252\VlaardingenBRPGBAService\WSDL_STUBS\src\vlaardingenbrpgbaservice\temp\TPersonBasicInfo.java. Hint: you may have mapped two namespaces with elements of the same name to the same package name. at org.apache.axis.wsdl.toJava.JavaWriter.generate(JavaWriter.java:110) at org.apache.axis.wsdl.toJava.JavaBeanWriter.generate(JavaBeanWriter.java:1406)
Error in webservice monitor
Without notice the monitoring result of (all) webservice monitors show the following error: [Exception in:/jsp/WSMDetails.jsp] Cannot forward after response has been committed The monitors are all clear (no alerts visible) and there is no possibility of making a report on these monitors. Can the monitors be reconstructed without losing the historic data? (and can errors like these be avoided?) Regards, Dennis van der Valk Dennis van der Valk
How to access MySQL DB directly on buildnumber:8723?
Dear All, How to access MySQL DB directly on build number 8723? Failed while trying to mysql.exe -u root -P 13306 opmanagerdb Thank you in advance.
Create a manual network map
Is there a way to create a manual network map?
Alert info not replicating to Netflow Plug-In
Is there anyway that i can manually enter that info into the netflow plugin? i have the latest builds of both opmanager and netflow plugin installed.
Logon Issue
Hey All, Since installing the ADSelfService Plus on our Windows 7 clients we have seen an increase of time to login, roughly 4-9mins extra. We have found this common event in our event logs, see below. Level: Warning Source: Winlogon EventID: 6006 The winlogon notification subscriber <GPClient> took 300 second(s) to handle the notification event (StartShell). Level: Warning Source: Winlogon EventID: 6006 <GPClient> took 599 second(s) to handle the notification event (StartShell) Regards, Loompa
What .. happened to pricing ?
Last year the product was $16.50/user/month, now it is $39 (for pro). That is a 140% increase in less then a year. I'm trying to figure out what I'm missing and how a long established product can jump by more then double in a single year ?
Ability to list folders owned by a particular account
I'm not seeing a way to generate a list of folders (and files) that are *owned* by a particular account. Is there a way to do that through ADManager?
GSM Modem
Is it possible to connect the GSM moden via USB? or any possibiity to connect any moden? Thank you very much.
How to access MySQL DB directly on build number 8723?
Dear All, How to access MySQL DB directory on OPM BuildNumber 8723? Thank you in advance.
New Query Report option missing
Greetings. I am experiencing an issue with the "New Query Report" option. None of my techs can see this option even after giving them full access to reports. Any ideas? Thanks in advance.
ServiceDesk Service Catalog template questions
We have spent a lot of time constructing a number of templates for use in the Service Catalog. Now, a few questions. 1. We would like to either lock or hide the Category from the user, so that the user cannot change this. We still want to view the subcategory and item, and the user can change these as needed. It appears that locking (or hiding) the category also locks or hides the subcategory and item. 2. We have several sites, each with their own set of templates and categories. But, I don't
Email Replies from Outlook not being logged in Conversations
Hi I have noticed that Email replies from Outlook are not being logged under Converstaions on Service Desk. I have also noticed that our Mail Fetching Status is stopped. Is this the reason why these replies are not being logged? Please advise, thank you. Michelle
Encrypting Windows event logs in transit to the Managed Server
With ELA, can I encrypt Windows event logs in transit to the Managed Server?
Directing a user to a "New incident" page automatically on login
Hi All, We are currently trying to achieve 2 things: 1. We have enabled pass-through authentication for all users. However, we would like "requesters" to go directly go to a "New Incident" page, instead of the "Home" page. If the requester so wishes, s/he can subsequently go to the "Home" page to see the status of other requests s/he may have made. 2. We would like to remove the "Category", "Subcategory" and "Item" field from the "New Incident" Window and from being viewed by the requester. Our
Constant mail fetching stopping
I am experiencing e-mail fetching stopping all the time. I have tried a series of things to start it again. I was told to go into the e-mail account delete the top e-mail and the rest should come through but it seems that every e-mail after that stops the fetching and i is taking a long time to get them all through the mail filter... Any Ideas??
ServiceDesk Plus remote Control
We are having a problem getting the Remote Control of workstations to work. The Domain Scan of the workstations works fine but not the Remote Control. Are there any other prerequisites to get the Remote Control working. When I click on "Remote Control" button for a WS the agent starts to install but fails after a few minutes with "User failed to authenticate your connection" Tried looking up help on this and found below but the links no longer work;- Support your remote clients or customers by
Wrong OID mappings by SNMP Trap parser
Dear, I am using OpManager to receive SNMP Traps from Cisco/Starent GGSNs. The problem is following. When I receive SNMP trap in OpManager then I've got wrong text which doesn't match to received OID. Here is an example: Message: starCardUp is received from 10.253.60.69 with the following related information : sysUpTime.0: 29 days, 6 hours, 32 minutes, 56 seconds. , snmpTrapOID.0: .1.3.6.1.4.1.8164.2.52 , .1.3.6.1.4.1.8164.1.19.1.1.2: isrhoj , .1.3.6.1.4.1.8164.1.19.1.1.4: Security Admini , .1.3.6.1.4.1.8164.1.19.1.1.3:
Data Dictionary
Can you please send me the data dictionary for SupportCenter? If not can you please define the entry for 'Job Title' in the Contacts screen. Thanks
SQL Monitor works on some but not others
I have two SQL servers. The one that works with SQL monitor is a Windows 2003 32bit and SQL 2005. I get the General Sever Details, SQL server details and database details and looks perfect. However my second server is also Windows 2003 32bit and SQL 2005. however I only get the General Server Details. Both the SQL Server details and the database details shows "Not Available" I used the same domain admistrator account. I can login to the second server with the account and I can manage the
Losing monitors (licensing issues?)
Hello, We seem to lose the ability to monitor some things, just in the middle of doing nothing. The monitors still run, but you can't see them graphically anywhere (and not add them either) If we go to Admin/License administration and reapply the license the monitors come back. After a few days they then disappear again and we have to reapply the license. Bugged: After reapplying license:
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