We are currently trying to achieve 2 things:

1. We have enabled pass-through authentication for all users.  However, we would like "requesters" to go directly go to a "New Incident" page, instead of the "Home" page.  If the requester so wishes, s/he can subsequently go to the "Home" page to see the status of other requests s/he may have made.

2. We would like to remove the "Category", "Subcategory" and "Item" field from the "New Incident" Window and from being viewed by the requester.  Our IT Helpdesk personnel will take care of classifying properly the request subsequently.

We are trying to achieve the above in view of alleviating the load on users' incident reporting.  We are currently using ServiceDesk Plus Enterprise Edition version  8.0.0 Build 8008 and are very happy about the product.

I tried searching the forums for the above requirement but couldn't find anything.  Grateful if you could guide me on how the above could be achieved.  Thank you.

Karmil.