Sending notification failed
I can't sending email, Error below Sending notification failed. Error Code - 1,298,395,498,95
Query to show requesters with no request history
Hi, Can I have a query to run in the report module or in MSSQL2005 to show all requesters who have no request history in live or archived requests? Two separate queries if necessary. I should have about 6,000 live requesters but I have over 10,000 and want to identify the bad and duplicate data I have in my database. Many thanks, Dean
Integration
When am adding -> JBoss 4.2.3 -> Oracle EBS ->DB2 I can able to all the monitor .I have open repective ports.Any suggestion
Stock edit
Hi, It is possible to edit stock? change name or delete? see attach. Please help me. Thanks Best Regards Lukas
Opmanager 8.3 SSL
How do we import and existing SSL certificate for use in Opmanager 8.3? I went through the whole process of creating a jks keystore and importing an existing private key and cert and matched the alias and password with keytool but either opmanager crashes on startup, or it hangs on verifying web connection constantly while polling takes place. It shows port 443 open which I had previously change it to but it wont answer web requests.
Cisco Callmanager MIBs- how do I load these?
I have Callmanager 7, which runs on a linux box, so Opmanager only gets the most basic stats. There's a page on Cisco's site, http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2&submitClicked=true&mibName=CISCO-CCM-MIB#dependencies, that contains .my files and .oid files, but also a bunch of other stuff they say are pre-requisites that must be compiled. What exactly do I need to install into Opmanager so I can get more detailed alerts from the Callmanager server?
Custom Report - Assets by User with Cost
Good Afternoon, I am looking for a report that would display any assets that are assigned to a user and would display the cost of those assets. I've created something similar using the Wizard, but there are two issues. 1) I have to go into the report and manually select which users are displayed in the report. This is troublesome because - it's a manual process to add/remove someone when they join/leave the company - the box that lets me choose names has been broken ever since we got
Exchange services attributes missing
AD Mgmt/Modify Exchange Services Attributes of the Users does not include "User Initiated Synchronization" or "Up-to-date Notifications" attributes. The addition of these features would help in managing Exchange Activesync for multiple user accounts Jeff Holden
API - Updating Requests
Using the API I can create a request using VBScript using the AddRequest operation. Am I correct in understanding that the UpdateRequest operation acts like a page edit on the request and changes values, descriptions etc? If so is there anyway using the API to add conversations to the request, emulating the e-mail process? Failing that maybe a MERGE process where by I create a new request and then merge with existing so I get the change for full history on the request. Adding Notes will be
DeskopCentral MSP demo not working
Hi, Noticed http://demo.desktopcentralmsp.com/configurations.do has not been working for number days and before it was working it was very slow. Regards, /Eskimo
OPManager and Solarwinds Network performance monitor comparison
Hello all , Could someone kindly send me the comparison document of OPManager and Solarwinds and their features please? I need the comparison to have evidence to buy OPManager lisence . Thank you in advance . email : sogol_zanganeh15@yahoo.com Sogol
email configuration SD+
Hi, When configure e-mail server, i have strange error (see attach). this problem occur even if i select POP and port 110. Then no needed certificate. Of which may be related? Thanks for help Best Regards Lukas
SDP - Service Catalog Resource Details in email notification
Hi, I've discovered that there is no way to add resource details to the email notification sent to requester/technician when a new service request from service catalog is created. I think it would be a nice feature to add, so the technician, when looking at the ticket on his cell phone can have more detailed information about the service request. Thank you, Miron
LVS Load-Balancing
Is it possible to have 2 separate instances of ServiceDesk Plus Enterprise (build 8008), 2 physical servers, running behind an LVS load-balancing system?
duplicate requestid's being generated since upgrade
we upgraded to 8008 from 8005 yesterday, and our technicians have noticed this morning they are receiving email notifications for new tickets that don't appear in the request queue, and upon further examination the new tickets are referring to old requestid's in a perhaps related problem, responses to emails generated by the system are not being appended to their tickets either I can only assume there is a sequence problem here, but searches on the forums produced the fix of creating a dummy ticket
All My Events Were Gone...Solution!
Yesterday I noticed that all my events suddenly disappeared from my Network Overview Dashboard. No coaxing I could see could bring the data back to the Event Summary Widget. So, I had to create a NEW business view and associate all my Network Overview Dashboard widgets to the new business view. Suddenly, I had all my events again. Very Strange. Thought I would post this just in case someone runs into this again with OpManager 8 (free ed). Thanks, Tom
App manager Perf Counters / copy & paste
So, I have several servers I need to use perf counters for. I created the base items I required in a perf counter monitor, and then selected it, and choose the copy & paste monitor option from the dropdown. After the monitor was created, and I pulled it up, there was not perfdata displayed. I did notice, however, the monitor was created and added a '\' before and after the Instance name of the perf data I was trying to view. Is there a way to get rid of the '"\" item, or something I am doing
[Helpdesk] How I can migrate DB for another server
I installed ServiceDesk on my server, but i would like to migrate database for server which is installed on the same machine. I succeed restore database then I used script changeDBserver.sh. If i would like to run script run.sh i got error Unable to start MySQL server on port 3306. Please free the port. Can I start application without start the mysql server?
What is E-mail ID(s) To Notify?
In 8.0, I have noticed a E-mail ID(s) To Notify field. Would you explain how this works as I cannot seem to find any documentation on it. Is this a new feature? I do not have it in my production version of 7605 although I found an old post that refers to the field. This suggests it is an existing feature. I noticed in that post there was an icon next to the field that I would imagine pops up an email list to choose from. I do not have this icon in 8.0.
Additional Field in Requester Details
HI, I need to know, how do i add Additional field in Requester Detail. For Example. I want to add Employee ID in... Admin -> Incident Templates -> Default Request -> Requester Detail. Thanks Urgent Help needed.
Google Maps Problem
Hi, Google map is showing, but non of my locations. Have been working before on the same server... Requesting new API key doesn't seem to help. Any ideas on how to troubleshoot? Best regards Andrew
Unable to connect to remote Jboss 4.0.5 Server
Hi, I'm trying to connect to a remote jboss server and it refuses to connect. I've tried connecting to a an exact copy running as a local instance and it works fine. I think it is connected with some form of IP/Hostname translation going on. Using the bin/troubleshooting/jbossDebug tool I am reciving this error: >jbossDebug testServer 8080 4.0.2 Trying to connect to jboss server : testServer running at port :8080 Connecting for {JBossLibraries=[.\jboss\402\dom4j.jar, .\jboss\402\jbossall-client.jar],
URL Sequence monitoring does not support capturing javascript text
Our website application utilizes javascript extensively to return back messages from the backoffice application. THese Javascripts are displayed on the screen, however Appmanager does not recognize these texts, and cannot alert if the standard text response changes. THis would be a great feature to have.
Datamodel MySQL database
Hello all, The company I currently work for uses AppManager to monitor a few services on a windows server. My assignment is to build a KPI dashboard in Business Objects. Is there a way to connect to the underlying MySQL database of AppManager and retrieve the data via a Business Objects universe. Please help! Regards
AD Sync and System Scanning
Hi, I have a question here that i have hosted SDP MSP in my Data center and i have 1 client on remote location. Eg Network1 is remote location client network name. How do I Sync the AD of Network1 Client with my SDP MSP. How do I Scan System of Network1 Client in my SDP MSP. And how many account we can create if i have 10 technician license.
Reports for Request Count, Open, Closed, Resolved by monthly for a year.
Hi Experts, I have run many different reports but I am not getting the exact report I am looking for. I have generated a report which gives me a Line Chart by monthly and the counts of Closed, Open, & Resolved, but I want the total inbounds ticket graph like it shows on the main page on the right side.
Has anyone used PMP with managing SAP and/or Lotus Notes passwords?
Looking for experiences.
DB Server Module Failure on startup Services
Dear Support, OpManager DB Server Module Failure on startup Services, kindly do needful. Log is attached Following activity performed 1-restart server 2- repaire DB regards, Furqan Akram
Request Template problem
Hello there. When I have a new Call and I want to use the Request Template, with the two different way to insert it, SCP Lose a information. 1) Log a call for new user ( from log a call icon) - When I don't know the caller. I insert the general information ( Contact, request and Description of call). After with EDIT I select the Template but the subject and Description they are not update with the template value. 2) Log a Call for user from New Request function - I insert the Caller ( contact) but
Call Alert Pop Up Time length
Hello, Is possible to set the time length of Call Alert Pop Up. Now is set ( I think Hard Coded) in 60 sec, after the Pop Up is closed. When the Suppo Rep Users have too much shortly call is possible to have pop up overlapping. With a smaller duration the Suppo Rep can manage all the Call. Thank You Alberto
Hotfix 8723 Released
We are glad to announce the release of Hotfix 8723 for OpManager 8.7. Here is the detailed list which has many fixes and few enhancements too. Feature Enhancements Community page enhanced to reflect industry benchmarks for resource performance. An option is included to configure subject for the email-based SMS profile Provision to add STM files besides .edb in Exchange Mail and public store A new report to reflect total bytes transferred is included in the Reports tab. You can now specify match
Fortigate IPSec VPN Session monitoring
Hi, I've uploaded fortigate MIB to opmanager. How can two OID can be joined so that i can have "ipsec phase name" and "up/down" status together. If this is possible i would like to set an alert when vpn connection goes down,combining the phase-1 and up/down status. Phase1 Name Oid is: .1.3.6.1.4.1.12356.9.4.1.2 Up/Down- Oid is .1.3.6.1.4.1.12356.9.4.1.20 The common field in both oid is fnVpnTunEntIndex.= ".1.3.6.1.4.1.12356.9.4.1.1" Thanks Arun
Threshold configuration
Hi, Can I configure a levels of thresholf? for example I need to set a threshold to send me an email if the fas0/0 is reached >70% of bandwidth, and another threshold for the same interface (fas0/0) but this time if the bandwidth reached >80% then an SMS! Thanks in advance
can't enumerate service on Dell server
I can't add a Dell server and then enumerate the services for subsequent monitoring...thoughts?
Automatically unlock locked-down accounts inmediately
Good morning, We are working with ADmanager plus and ADSelfservice, and we would like to know any way to Automatically unlock locked-down accounts inmediately. we have several domain users special stopping the production of the company if they are blocked. Thank you very much for your help.
How to define esp protocol as a IP Group?
How to define esp protocol as a IP Group? When i management IP Group，I can find ESP in protocol list, but when i add it to a group, Netflow Analyzer alert me to fill the port number. As we know,ESP has no port number.How can i define esp protocol as a IP Group?
Dashboard
It's possible have a URL that only show a specific Dashboard to put in a Information Wallboard without any user or pass?
How to delete thedefault product types in the assset section?
I can not click in, in to the box to delete the default product types. I will be very thankful for any help.
E-mail Template "Notifying technician when a note is added" (HTTP Status 500 ERROR)
Hi, I have a problem with SDP 8.0 When I try to customize template E-mail Template "Notifying technician when a note is added" I get a HTTP Status 500 ERROR) look at the attached screenshot... Is this a known problem? And what can I do? Thanks in advance
Migration to MS SQL failed. Unable to backup MYSQL database
Following the instruction to migrate from mysql to mssql using changedb.bat, restarting SDP service twice and restoring the backup was unsuccessful. The servicedesk database was created on the SQL server so I assumed the migration was successful. After placing SDP back into service I found the mssql tables were empty and I was indeed still using the myssql database. I tried to backup the database again to retry the migration process but I was unable to backup the database. I do not want to perform
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