duplicate requestid's being generated since upgrade
we upgraded to 8008 from 8005 yesterday, and our technicians have noticed this morning they are receiving email notifications for new tickets that don't appear in the request queue, and upon further examination the new tickets are referring to old requestid's
in a perhaps related problem, responses to emails generated by the system are not being appended to their tickets either
I can only assume there is a sequence problem here, but searches on the forums produced the fix of creating a dummy ticket with a new request id by doing an insert, however this insert fails on foreign key constraints.
your assistance is appreciated, this would be a rush request
in a perhaps related problem, responses to emails generated by the system are not being appended to their tickets either
I can only assume there is a sequence problem here, but searches on the forums produced the fix of creating a dummy ticket with a new request id by doing an insert, however this insert fails on foreign key constraints.
your assistance is appreciated, this would be a rush request