How do you restore your archives
Hi All I have a problem. We set up the archiving system on our build of service desk it was configured to only archive closed / completed requests. In January it did everything on the system. How do I get the open and jobs on hold back into the main system?
DuebyDate in Notifications
I think I've found a small bug in SDP 8, no clue if it was in the brevious releases too. I've defined a SLA of 4 hours. So the DuebyDate is set on any Request. But when a Request is created and the notification is sent to the technican by a businessrule, the $DuebyDate variable isn't filled. in the Notification you just see $DuebyDate. but when you then change anything on the Request and another notification is sent, then you get the correct datas. Perhaps the businessrules are checked first and
SLM Dashboard
Dear, All I have a question about slm dashboard , look like the Availability Statistics which opmanger told the benefit of slm dashboard. It isn't widget so I can't to add it in page of bussiness view which i want to present to every one to know what's statistic in realtime. I want to add the availability statistic in sla widget. Please. And I wan't to define the wan link by myself for calculate the WAN Link average availability.. One device have the more than one the wan link interface
Outlook type behavior in "Requests" tab
There are so many different types of views in the "Requests" area of SCP, as shown in the partial list below. Currently, you have to click each one of these items to see if there are any items in there. It would be SO much nicer if you could put a number next to each one of these views, showing the Technician how many items were in there. Something like Outlook does when you have new email, as shown below. Outlook displays the number of NEW items, however I think in the situation of SCP,
Timesheet Module - Need Inputs
Hi All, Thanks to all the customers for keeping this forums content-rich & informative. We appreciate your contribution towards that. The purpose of this post today is to draw your inputs for the new "Timesheet" module that we are building. I understand that time sheets are core to most businesses and the ability to manage them better would make things a little easier. Features that would be available are : * Billable & Non-billable time entries * Approval Process for time entries (optional) * Ability
How do you edit a monitor?
I would like to edit a monitor to achieve full se of opmanagers monitors. Some of the prebuilt mibs do not work on our devices but custom ones do. We would like to use the custom mibs so the gui monitors will populate.
Is it possible to edit default monitors MIBS?
We have a new Tripplite UPS that does not use the default monitors MIB. I would like to know if we can edit the MIB so the default monitors will populate on the devices main page.
After Updating to the Latest Hotfix Interfaces by Bandwidth Utilization Showing Wrong Receive %
The receive % column lists the link speed of the interface and not the utilization percentage in the widget. The same is true for the Interfaces by Traffic widget. This all happened after updating to 8723.
Delete Workstations?
Hi, we hade major changes in our workstation environment, number decreased significantly. Now, i´d like to have the numbers in SD+ up to date. Can i just delete all scanned workstations, tell everybody to turn their pc´s on, scan again and everything is fine? Or what do i loose deleting the old workstations? Any important database-indexes? Appreciate any hints and thoughts that might be useful! Thanks a lot, Uli
Mail notifications [Resolved]
Hi, I'm actually in SDP 8008. Since SDP 8007 our requesters have no mails when creating a request. They don't have a mail when their requests are closed. Only the mail for the requests queues for technicians are available. Moreover, when replying to requesters, all fields are blank, and the object doesn't refer to the RequestId (it's written : Re: [Request :##$RequestId##] : $Title Thx & regards.
Lock Customer´s Accounts
Is it possible to lock Customers Accounts if their Contract expires. Thanks
Manage Engine Netflow analyzer
Hi..this is hitesh want to discuss abt manage engine product. i have downloaded Manage Engine Net Flow Analyzer but i m not properly aware of these application can anybody help me...?
Windows 2008 Server SP2
Noticed that there is a Service Desk Plus active icon in task bar on Windows 2003 server. Not seeing Service Desk Plus active icon on Windows 2008 sp2 task bar This is making it difficult to ensure that SDP service is running without having to manually go into the services option on the server to verify the service status. Any thoughts?
Can an email auto generate a request in Service Catalog request?
I was curious if an email can be used to open a request in Service Catalog. I have a template in a service called Client Support called client request. Is there a way I can have an email generate a ticket using this template?
Steps to include Service Catalog Additional Fields in a Query Report
Hi Users, To get Service Request reports based on Service Catalog additional fields, follow the below guide. Tables involved: ServiceCatalog_Fields Values of common additional fields for a workorder are stored in this table This table is common for all service categories Columns in this table starts with GUDF_ (examples: GUDF_CHAR1, GUDF_LONG1 GUDF_DATE1) ServiceDefinition Details about service categories are stored into this table DynamicTables Details about the created dynamic tables for service
MSSQL Dashboard View missing and one other problem
I have this problem with several servers that runs sql server 2005, the "MSSQL Dashboard View" is not showing on the individual server-page, is it that opmanager doesnt recognise the sq server on the machine or what? how can i change this? under the service monitor page the mssql service does show, so it seems strange that the sql dashboard view par isnt showing... one other problem also, when i use the quick configuration wizard to apply performance monitors to several devices at the same time
AD Reports for OU in Domain
Is there a way to have Desktop Central scan a specific OU in the domain for the AD reports? I was very surprised when seeing that our entire parent domain was scanned into the reports, and am now concerned for my job. I have this feature now turned off, but really do need it for our OU in the domain. Also, is there a way to purge all of that information out of Desktop Central? I have seen this question asked in 2009, but wanted to ask again.
High CPU
Hello, Adselservice server has high CPU use 100%, is there any configuration to consider?. The java.exe process consumes all the CPU. The server has 4GB ram, and 2 processors, window 2008 Standard R2 Please if there is any special configuration ?. thank you
VPN Connected and Disconnected Times Report
Hello, I'm testing out Firewall Analyzer with a PIX 506E, I have set up some custom alerts that sends me an email when a user Connects to the VPN (matchin conditions MSG * PIX-6-603104) Email subject: ($USER Connected to VPN) and when they Disconnect (matching conditions MSG * %PIX-6-603105: PPTP Tunnel deleted) from the VPN. Email subject: ($SRC Disconnected from VPN) Now this works very well and does exactly what I want, however it is a bit cumbersome because when I need to do a report on when
Site based Service Catalog
Is there any plans to have the Service Catalog be site aware? Currently if we have 30 sites, each with their own IT teams and we want to have an item in the service catalog we would have to create one for each site to be able to assign them correctly to the technician groups at each site. Is there any chance that we can have site based work flow or site based Service Catalog business rules. Right now with the removal of business rules from Service Requests, the Service Catalog is only useful for
Stack trace on updating as400 password
Hi, I just upgrade to the last version 6.2 found on the net and all goes well. Now I trying to update the password of my AS400 server and I receiving an error. What's not? Thanks Opps !! an Error occurred Message : null Stack Trace : Stack Trace is not available. Send this Issue to EventLog Analyzer Team Steps to Create "Support Information File" Click on Support tab --> Support Information File link to create one. Once, created send it to eventloganalyzer-support@manageengine.com Alternatively,
AdManager+ Support
I have logged a support request by email over 24 hours ago, but heard nothing back. I have then chased up this request 3 hours or so ago...no reply received yet. Should I expect this poor response time? Regards, Dean
Not able to see the Database list to monitor, whats going wrong?
Hi Team, I'm using OpManager since few days and it seems Greatest Product i have seen for monitoring. I have tried to monitor the database for our sql server. Provided the credentials to access the db but somehow i cant see the list of dbs, it seems empty but in the server we have some databases. Can someone help me to check where can i look to add the database to monitor? For another sql server everything is fine and i can see the list of database and alredy added to monitor, working fine.
Alert Profile's
I am busy playing with the Alert profiles. i have setup a basic one to warn me if any protocol exceeds10000 hits with on a hour to warn me. This worked well when we had a DNS attack. I am just wondering what other Alerts suggestions anyone has for firewalls. I have not intergrated this with VPN / Squid yet. Just looking at firewalls right now.
How to monitor different file system disk utilization?
Hi all, I'm a new on Opmanager, just got and installed the free edition and trying to use it. I have added a Linux VM which has 2 disks. One is root mounted, the other is mounted on /disk2. I'd like to monitor Disk Utilization of the second disk but looks like the report I got is relevant to first one only. How can I monitor the second disk? Thank you all and sorry if this is a trivial question... Pierpa
OpManager and Excel
I would like to display the overall availability of group of devices in Excel. I have created the business view and can see all my devices. Is it possible for Excel to interogate the OpManager database and obtain this information?
Can AD Audit plus know what modified in AD?
It seems that AD Audit Plus can audit the changes in AD but didn't know what was changed. It confused me that if the changes is right or wrong for our account administrator...can someone tell me if there're any hints to know about this in AD Audit plus interface?
Value "Reply Text" to include in the notification template "Notify technician when there is a new reply from the requester"
In the Notification Template "Alert(or Notify) technician by e-mail when there is a new reply from the requester." I would love to have a value for the reply-text. This would add much value to the notification, as you know directly what the requester responded. Regards, Oliver
Exchange 2007 "Messages Sent/sec" value increments rather than showing current flow
Hi all, My instinct says this counter should show current mail flow levels/second but the counter appears to be showing a constantly incrementing total of all messages sent since the Exchange services were last restarted. Is this an error or an expected behaviour? I note that this value behaves the same way in the free Exchange health monitor as well as Op Manager Thanks Paul D
RHEL 5 Can't get data from SSH monitors
Hi I'm running Opmanager build 8502 on WinXP. I'm trying to get cpu and memory usage stats from VMs running RHEL5.5. I have configured the SSH login details in the credentials and it sucessfully passes the test. But when testing the monitors it returns "the monitor did not respond to the test request". I can SSH to the VM and run the commands manually. Has anyone got any ideas? Dave
Contract Description
Hi, When addding information into the Contract under Contract Description it would be great if i could see that info in the "Account Info" tab in a Request. Just like i can see the "Support Type" and the name of the Contract.
SMS Gateway API
Are there any plans or maybe a current method of using OPManager with an SMS Gateway API? I don't want to use hardware based SMS methods and email to SMS is dependant on the email system being online, so I'm looking for a way to use a web based HTTP post SMS gateway API as the method for doing SMS alerts. Any way to make that work or plans to add it as a feature in an upcoming version?
Global Administrator
Hello, Can someone please let me know how you create a 'Global Administrator' in SupportCentre Plus, I myself am such but I am leaving the company so need to setup others to take over, can there be more than 1 GA? I as a GA can designate a support rep as a Business Admin but not a Global Admin. Also is it possible to make Reports accessible by other Support Reps/Administrators? Regards Barry
Can AppManager be installed and run on a Windows 2008 R2 64BIT server?
Hi, Apologies for the duplicate post but I forgot to mention the 64BIT in my last post which was made as a guest and I cannot find. We are currently looking into doing a clean build of AppManager so that we can use MSSQL for the back end. Are you able to tell me if AppManager can run on Windows Server 2008 R2 64BIT as it is not clear on the system requirements whether it will? Thanks, James.
notification to a group when closing a request
Hello We would like to send notification messages to all group members, when a request - assigned to this group - is closed. Thanks in advance for your help Best regards, Marc
How To Give Access To Support Reps to See Contacts Tab?
I have my support reps on a really restrictive roles where they can only see the requests and solutions tab. Is there a way I can give them access to the contacts tab only as well? I thought it may be checking accounts but I dont want to give them account management access. Thanks
Issue Report: the speed which shown in link details in biz view is not correct
I have find a bug in biz view map, the speed in link details is not correct I have already changed the interface traffic details- bandwidth receive and transmit from 100M to 2M, which you can find in attached file 1. However, when I back to biz view map, the link details speed is still 100M, you can find it in attached file 2
Limiting request templates to specific requesters?
Is there any way to limit request templates to a single requester or group?
ManageEngine User Conference NewYork(March 22nd - 23rd, 2011)\San Francisco(March 29th - 30th, 2011)
We are happy to announce our next big event in the US - ManageEngine User Conference 2011 - in New York and San Francisco. Two days of power-packed product sessions, training, and more. ManageEngine User Conference New York City March 22nd - 23rd, 2011 | San Francisco March 29th - 30th, 2011 Don’t miss the first ManageEngine User Conference. Two days of power-packed product sessions, certification trainings, and practical lessons from the leaders in IT. Network with peers and product managers. Get
SMTP configuration problem
Hello, Since 5 days when we try to send a mail trough AppMAnager, we have the next error message. "The action message to thierry has failed.MailSettings not configured" But when I use the smtpTest.bat troubleshooting tools we have this answer. "Socket openened successfully Checking if we are able to receive data Mail Server is discovered successfully" Have you an idea ? Thanks a lot Thanks a lot
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