DuebyDate in Notifications
I think I've found a small bug in SDP 8, no clue if it was in the brevious releases too.
I've defined a SLA of 4 hours. So the DuebyDate is set on any Request. But when a Request is created and the notification is sent to the technican by a businessrule, the $DuebyDate variable isn't filled. in the Notification you just see $DuebyDate. but when you then change anything on the Request and another notification is sent, then you get the correct datas.
Perhaps the businessrules are checked first and then the SLA and that's the reason?
I also wonder why there is no possibility to get the $CompletedTime datas into the Request notifications.
I've defined a SLA of 4 hours. So the DuebyDate is set on any Request. But when a Request is created and the notification is sent to the technican by a businessrule, the $DuebyDate variable isn't filled. in the Notification you just see $DuebyDate. but when you then change anything on the Request and another notification is sent, then you get the correct datas.
Perhaps the businessrules are checked first and then the SLA and that's the reason?
I also wonder why there is no possibility to get the $CompletedTime datas into the Request notifications.