Database Query Monitor: different issues
Hi I've got AM 9 Build No: 9300 I try to apply some query monitors to a MSSQL DB and I face few problems doing it: 1. Login & password: Why login and password are not stored after a monitor is created? Security thing? Using domain authentication in the form: domainuame, when i try to modify my query, the content of username changes to domainusername ( disappears) 2. Primary Key: Why do I get this warning even though I've selected one? Warning: Unable to find the primay key for usercounts. Please
Service Desk Plus - MSP Version 7.6
Hi, I am currently testing the software (Amongst many others) and i like most of the features so far, i am looking at this from a totally NON-IT stance and am looking to use it to provide support for our clients for the products we sell/maintain/support so i for eample would like to see things such as the below but also would like to know where to see a better roadmap for 7.6 as i think some items i would like such as Account Specific Request Templates are already scheduled but i can not find a
Show PM tasks on Scheduler
Is it possible to show PM tasks on the scheduler?
ldap field relationship
Hello community. I'm still not sure how to fillup the ldap fields in a way that also SDP works automatical with the right information. We're a small company with only one central and one branch office both located within the same city. Within these locations we're having some offices (rooms). Overall we have just 5 departments. So I thought it would be a hierarchy like that: SDP Regions == have only one. The City. (What, if we expand and have branch offices in other citys / countrys?) SDP
Personalize Infrastructure View
Hello all. If possible to personalize an Infrastructure view in order to see only devices from a particular Network View? Max
SR History - Approvals?
Is there a reason why Approvals (specifically: date/who sent, date/who approved/denied) are not included in the History of an SR?
Netgear GS748TPS
We three sets of netgear gs748tps. They are stacked in configurations of three to a stack per floor. Opmanager reads them and the interfaces. However, when we try to create a Map of the switches and the deviecs connected to them, the selection only says "ethernet interface". It will not list the ports on the devices. (see atached image) The system OID is: 1.3.6.1.4.1.4526.100.10.7 has anyone had an issue like this. Any help would be appreciated since we only a few days left to make a purchase decision
Monitoring Cisco QoS with OpManager
Can someone assist me with polling Cisco QoS data from different model routers? I would like to be able to see pre and post policy bits and some other information. Thanks.
Connected Nokia 6120 classic to send out SMS Alerts - sending alerts but receiving mobile cannot open message
Hello, We have the latest version of OpManager running. We recently rebuilt the monitoring server to Windows server 2008 R2 and our Wavecom modem is no longer supported on this OS. So we attached a Nokia 6120 Classic via USB to the server on COM6. OpManager picks it up and sends out alerts however the receiving phone (also a Nokia 6120) cannot read the sms, gets the error "Unable to open. Message format not supported." Does anyone know how to make this work? Thanks.
Configuration Problem
Hey, I am working on creating a configuration to lock down computers for public use. In the configuration we have set several options. When we deploy the configuration, all settings seem to be taking effect except for the "network" settings. Any idea why this would be happening?
Yet to Apply
I have a working install of ManageEngine build 70140 and agents version 7.1.35 on 6 machines. Patch scans are working fine and patch deployments are also working fine. The problem is with software deployments. I deployed a package to all 6 machines. It deployed fine to 4 of them, but is stuck at "Yet to Apply" on 2 of them. I have restarted these 2 machines multiple times and the package still does not deploy. How do I troubleshoot this? Thanks!
Update delay
Please see 2 attached screen shots, both from 02.15.2011. The built-in Windows Update shows 4 important updates available, but the ManageEngine scan does not show these updates in the database, even though they are 7 days old! What accounts for this delay? I would assume and expect that all vendor updates are released into the VulDB within 24 hours of release by the vendor. Is this not true?
Feature requests
Please see attached
Report to show list of vendor details
Is there a way of generating a report to show a list of our vendors. A lsit of vendor details in the system. Can you guys at SD create me a custom report. Thanks Saleem
Couple Questions - Assigning Tickets to Assets / Respond By Date
I have a couple of questions that I have searched for but cannot find the answers. I apologize if these are already posted somewhere but didn't see them. 1. How do I create a ticket for an asset rather than a requester. Some departments have department workstations that no specific employee uses. When that workstation has an issue, I want to create a ticket just for that asset and not tie in a requester who simply reported it. Is there a way to do that? 2. There is the "Responded Date" entry
How do I organize incident templates categories ?
Hi, I have installed SDP 8.0 Standard version and I can see that "new incidents" have 3 categories (Internet, Hardware and Email) in these categories, there is a few incidents templates. How do I move new incident templates in to those categories and how do I create new categories? If I create a new incident template it lies outside the 3 preconfigured categories. I've searched google for a solution and I've looked all over the admin setup site, but I simply can not figure out where I create
SDP 7.5.0 Build 7508 - Scanned Software count filter
Hi Im looking for a way to clean all the software with Installed count 0 We are running the system for few years & i have over 6000 items Is there any easy way to do this or only one by one ? thabks in advance
AddTask - Servlet API
Exists function for AddTask in Servlet API? I need Add one Task automatic when i created a Request in my form template. is possible?
Failed to reply via customer web interface
Wher customer replies to request via web interface and interface language preferences is default (browser default) and default browser language is Russian - message registered with blank body
OpManager and ESXi
I've got an installation with 12 ESXi hosts monitored with the latest build of OpManager. One og my ESXi hosts doesn't update the storage area, telling me that some storage LUN's are out of diskspace when they are not. How can I make OpManager to show or update the actual disk usage? Regards Kaspar Brygger Rambøll Informatik A/S
Testing of alert Triggers
Hi, Is there a way that i can test an Alert that i have configured in ELA to ensure it is working. For example i have an alert set that if a specific line is received via syslog for a Core Router, then i want ELA to send a email alert message, because i cannot get the device to recreate the log entry without actually preforming the event , i want to know if there is a way that i can send a dummy event to ELA and see if it triggers the Alert. Any help would be appricated. Cheers, RH
Windows Server 2008 Backup Operational Logs
Hi All How we can forward Application server logs,
Question about LDAP user groups / API for controlling groups
Hi, We are a major provider of Internet services and are looking to integrate Password Manager Pro in our environments to have better auditing, and access control to our systems. As we have a lot of people working on different environments we are in need of a system where we easily can manage access control. We have our users and groups stored in LDAP, and need a system which can handle rapid changes in whom to give access. As i understand Password Manager Pro will today import users from LDAP based
Recorded URL Sequence Not Showing Up
I'm evaluating AppManager. I used Recorder to record a sequence for an internal website. It appeared to record fine. When I saved it, it generated no errors, but the new monitor did not show up in the web interface. I've tried it both from the PC that AppManager is running on and from another PC. Is there a log somewhere that I can look at to determine why the monitor is not being created? Thanks.
Unable to upgrade on 6303 from 6302
Hi, I am currently on PMP 6302 and trying to upgrade on 6303. After sucessful patch installation (i terminated mysql process before and after upgradation process) I am unable to start PMP service as it again stops automatically. I have attached my logs folder, please check & suggest. Unable to attach logs here due to its huge size i.e. 27MB. Let me email logs at passwordmanagerpro-support@manageengine.com Regards,
Form Design
Hi, I’m designing service catalogue forms. We have all decided and we know exactly the “Category” and “Subcategory” for all Service Request. But we just want that clients to see/edit “Items” field. This is impossible to accomplish since I can’t put just the “Item” field available to see/edit for all my clients. Can you please help me with this. Best regards, Henrique Alves.
Exchange Reporter Plus 4.0 Service Pack 1 Released!
Hello Everybody! With great pleasure, we announce the availability of Exchange Reporter Plus (Build 4010) Service Pack 1, an improvement upon its previous version! We thank you all for your valuable suggestions and feedback, which helped us take our product to a higher level! Here is the list of inclusions in this new build: Feature: Support for Exchange Server 2010. Support for Windows 7 and Windows Server 2008. Enhancements: Better filtering options in “Current Mailbox Size vs Quota” report: Now,
Task Reporting
Hello, I want a report that lists the following information about change tasks. I have looked through the forum and others have asked for task reports but not specifically what I want. I hope you will add some task reports soon! This is what I want: I want to select the Change first then have it display the Change description. Then underneath the change I want to list the following task details in table format: Task ID Task Title Task Description Task Technician Name Task Status Description Task
thinclients
is it possible to add a thinclient like a Wyse R50l to Opmanager ?
The device can't be displayed in maps-category-map
Hi: I meet a problem in Maps-Category, I have added 14 printers in printers category, but when I click maps-category-printer, in map page, I can only see 9 device in that page, however, when I switch to list page, all 14 device can be see, I have upload the 2 pages as attached files, the OpManager version is 8271, many thanks!
Search option for requesters
Hello, Some of our users (not technicians) who created a lot of requests complain about of absence the Search function (which technicians have) in order to search through all requests (including body of requests) using keywords. Could you please add this option for requesters? My Regards, Vladyslav
Help to download the correct version AD Manager
Hi, Please can you let me know the link so that I can download the installation files for version 4.4.0 build 4412 as I would like to import the current database into the same version of AD Manager onto the new server before applying the upgrade to the latest version - Old server was 2003 x86 new server 2008 64x Regards, Vaughn
Removing Scheduled Report
We have a scheduled report that generates an email. Unfortunately, the person that set this up marked it at private and is no longer with the company. The report is a simple time report of what they had worked on, but I can not find it in any list of reports. The report is generated, sent to her old email and the undeliverable notice is returned to our helpdesk email that creates a new ticket everyday. The Report's name is Altaf's status report but the bad email is Sadat's (sshaik).
Ordinary user cannot submit incident reports
Hello I am currently implementing SDP V8 on our network. I have a small team working on it and a group of independent testers. The testers have been submitting incident reports for some time without any issue. However, as soon as I created Service Catalog items for them, their ability to submit Incident reports ceased. Ordinary users can submit Service Catalog requests but cannot submit Incident reports. Attempting to submit an Incident Report does not throw any exceptions. All appears to go
New Request ID with every email response from the email that was FWD.
I have an issue where i can get the customer generated responses working fine. But when I forward the request to a Vendor using the same TT number and insert a canned respone i do get the email to the correct party, but everytime I do I get the following error in the system, and it will always create a new TT and merge it with the original request. How canIi make it to talk directly with the original request ID and not make a new merged request with every reply with the TT opened with the vendo. I
Public and Private reports
Hi, Please let us know how to create,edit a report as public or private report.
Technician / Group Association
Hi, When assigning a ticket via the Requests tab in SDpro, I can assign a request to a specific Technician, but not to a group. Is this by design? I would like to be able to assign only to groups and not technicians, but would settle on being able to do both. Is this possible? Please see the image below for clarification on where I would like to assign to a group instead of technician. Aaron
emailing a requester when a request comes in
Hi all, Can I set up a rule, or even a service catalog entry, so that when somebody fills in a request in sdp it places that in the requests but also sends an email to a requester? Thanks Martin
LDAP groups/roles or API for Group/Role administration
Hi, We are a major provider of Internet services and are looking to integrate Password Manager Pro in our environments to have better auditing, and access control to our systems. As we have a lot of people working on different environments we are in need of a system where we easily can manage access control. We have our users and groups stored in LDAP, and need a system which can handle rapid changes in whom to give access. As i understand Password Manager Pro will today import users from LDAP based
Problem in restoring the backup data in adventnet ServiceDesk Plus build 6014.
Hi All, I have a problem in restoring the backup data from one server to another server. I want to shift servicedesk plus from one server to another server. The production server has build 6014 installed. I have last month's backup from that server. stopped that server. In the test server, Installed servicedesk plus 5.5 & upgraded using 3 service packs and made it as build 6014. Now both servers are having servicedesk plus build 6014 & using MYSQL databases. I'm trying to restore last month's
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